Traveler Reviews MaxStays Max Pavilion at The Venice Residences

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S***y

Leisure

6.4

/10

Reviewed 54 week(s) ago

Room smelled like sewerage and we realised it was the bathroom. Really unpleasant. Shower water was also hot then cold and the pressure was very weak. Room was OK, had lots of furniture and unnecessary decoration. Room also felt dark. Location is OK as it's connected to Venice grand canal mall which is handy. Staff are lovely.

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Accommodation's Reply

29 Jul 2024

Dear Ms. Shirley, Thank you for your feedback regarding your recent stay at our property. We sincerely apologize for the issue with the smell coming from the bathroom drainage; we have already raised this concern with our building management for prompt resolution. We also regret that the room decor did not meet your expectations and that you found the room to be dark. Upon reviewing your photo, it appears that the chandelier was not turned on during your stay. Additionally, when you checked in, Metro Manila was experiencing a storm, which contributed to the overall gloomy ambiance. On a positive note, we are grateful for your kind words about our staff and the location. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, MaxStays

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