Aircon was not cold enough for the size of the room. There were no service bedroom slippers, and laundry/plastic bags for soiled clothes, we had to ask. Toiletries were few, no toothbrush and toothpaste, cotton buds, shaving cream. Only shampoo, conditioner, soap, and salt scrub were provided. Food was not at all tasty and expensive. Limited choices. No complimentary coffee in the room. They also sent us a note with a lot of typos and misaligned printing, which was not typical of a 5 star resort. They are overrated.