Overall Ratings & Reviews Mercure Jakarta Cikini

Dear Guest, Thank you very much for your very positive and appreciative review. We are very pleased to know that you are satisfied with the friendly service from our team, the ease of storing your luggage before check-in time, and the convenience of having your luggage delivered directly to your room. Warm greetings from Mercure Jakarta Cikini. Our location close to Gambir Station and the many interesting snacks around the hotel are indeed one of the advantages that many guests like, and we are happy that this also adds to the comfort of your stay. Your review is an encouragement for us to continue to provide the best service. We look forward to your next visit. Sincerely yours, Stephanie Mahardita. Guest Experience Manager

Dear Mr. Safaruddin, Thank you for your appreciation. We are very pleased to know that our friendly service has given you a positive impression. Your prayers and support mean a lot to us. We will continue to strive to maintain the quality of service to remain the best choice for every guest. We look forward to welcoming you back to Mercure Jakarta Cikini. Warm regards, Stephanie Mahardita. Guest Experience Manager

Dear Mr. Safaruddin, Warmest Greetings from Mercure Jakarta Cikini. Thank you for your positive review. We are very pleased to know that you are satisfied with our service, especially our team during breakfast time. Warm service is our commitment in creating a memorable stay experience for every guest. It is a pleasure to know that Mercure Jakarta Cikini is your first choice every time you visit Jakarta. We look forward to welcoming you back in the near future, of course with a much more enjoyable experience. Regards, Stephanie Mahardita. Guest Experience Manager

Dear Mr. Safaruddin, Thank you for the positive review you have given during your stay at Mercure Jakarta Cikini. We are very pleased to know that your stay was so memorable. Your appreciation for our team's service means a lot to us. This is an encouragement for the entire team to continue to maintain and improve the quality of service. We look forward to welcoming you back to Mercure Jakarta Cikini for an equally pleasant stay in the future. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Mr. Safaruddin, Thank you for taking the time to share your experience with us. We are very pleased to know that you felt comfortable during your stay, whether for family vacation or business activities. We also greatly appreciate your appreciation for the friendliness and responsiveness of our team. Positive reviews like this are a great motivation for us to continue to provide the best service. We look forward to welcoming you and your family back to Mercure Jakarta Cikini in the near future. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Ms. Liza N. U, We greatly appreciate your comments regarding your stay at Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Valued Guest, Thank you for choosing Mercure Jakarta Cikini and for taking the time to give us a review. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the chairs and sofas in the room. This is certainly not in accordance with the standards of service and comfort that we always strive to provide to every guest. We will immediately follow up on this feedback with the Housekeeping team so that similar incidents do not happen again in the future. We greatly appreciate the attention and feedback that you have provided, and we look forward to welcoming you back with a better stay experience. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Ms. Nini, We greatly appreciate your comments regarding your stay at Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Mrs. Rissa, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita Asst Guest Experience Manager

Dear Mr. Agussyah, Thank you for taking the time to provide a review of your stay at Mercure Jakarta Cikini. We are pleased to hear that your overall experience with us was good. Regarding the discomfort caused by the cigarette smell in the room, we would like to inform you that at the time of reservation, there was no specific note regarding smoking or non-smoking room preferences. Therefore, you were placed in a room that was flexible for both needs. We will take this feedback into consideration to improve our service in the future. If there is a specific preference for your next visit, we strongly recommend that it be informed in advance, so that we can ensure maximum comfort during your stay. We look forward to welcoming you back and providing a more satisfying experience in the future. Sincerely, Stephanie Mahardita. Asst Guest Experience Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We deeply regret any inconvenience caused during your check-in experience and appreciate the opportunity to clarify the situation. Upon reviewing our records, we found that your room was ready just a few minutes after the first room key was taken. Our team made an effort to reach out to you in your room to inform you that the second room key was ready, however there was no response to our calls. We apologize for any miscommunication or misunderstanding that may have occurred. Your comfort and satisfaction are our top priorities, and we will take steps to ensure a smoother process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience. Warm regards, Stephanie Mahardita Asst Guest Experience Manager

Dear Valued Guest, Thank you for your positive review. We are very happy to hear that you felt comfortable staying at Mercure Jakarta Cikini, and enjoyed the complete facilities such as Netflix, coffee machine, and extra pillows. We are also pleased to know that you enjoyed the variety and taste of our breakfast buffet. We are committed to continuing to provide a pleasant experience with a strategic location and easy access to surrounding tourist attractions. We look forward to welcoming you back in the next opportunity to provide a more satisfying stay experience. Best regards, Stephanie Mahardita. Asst Guest Experience Manager