8.8
Very Good
From 4,256 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.0

Service and Facilites

8.9

People often mention about Melia Makassar
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Staff Friendliness (113)
Room Space (108)
Bedroom (106)
Ambiance (103)
Distance to City Center (96)
Bathroom (96)
Variety (93)
Hotel Area (92)
Taste (90)
Accessibility (79)
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Traveler Reviews Melia Makassar

Number of reviews per page
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40
Customer reviews
Iin M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I was completely satisfied with my 3-day, 2-night stay in a deluxe room. It was clean yesterday, with a new interior. The restaurant is excellent, with a wide variety of delicious dishes.
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Accommodation's Reply
25 Jul 2026
Dear Mrs. Ean, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience at Melia Makassar Hotel. We are delighted to hear that you enjoyed your 3-day, 2-night stay in our Deluxe room. Your compliments regarding the cleanliness of the room, the comfort within, and the dining experience at our restaurant with its diverse menu are a source of pride and motivation for our entire team to continue striving to provide the best service. We apologize for any shortcomings during your stay or for anything that did not meet your expectations. We will continuously strive to maintain the quality of our facilities and services to ensure that every stay with us is memorable. We hope to welcome you back to Melia Makassar Hotel in the future. Sincerely, Aldi, Customer Experience Department
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Iin M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Stayed in a deluxe room type with a really cool sea view, stayed here for 3 days 2 nights, really satisfied, the room was clean and the interior was new, the restaurant was okay, I might come back here again.
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Accommodation's Reply
25 Jul 2026
Dear Ms. Yin, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience at Melia Makassar Hotel. We are delighted to hear that you enjoyed your 3-day, 2-night stay in our Deluxe Sea View Room. We are proud of your compliments on the view, cleanliness, amenities, and newly renovated furnishings. We are also pleased that your dining experience at our restaurant was positive. We appreciate your trust and hope to welcome you back again. We apologize for any shortcomings during your stay or anything that did not meet your expectations. We are committed to continuously improving our services and facilities to provide the best possible experience for all our guests. We look forward to welcoming you back to Melia Makassar Hotel on your next visit. Sincerely, Aldi, Customer Experience Department
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Location near Hasanuddin Airport.
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Accommodation's Reply
25 Jul 2026
Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your review of Melia Makassar Hotel. We are delighted to hear that our hotel's excellent location contributed to your convenience, including easy access to Hasanuddin Airport. We hope that our location and facilities will continue to support your travel needs during your stay in Makassar. We apologize if there were any shortcomings or things that did not meet your expectations during your stay. Your feedback is very important to us in continuously improving the quality of our services and providing a better experience. We look forward to welcoming you back to Melia Makassar Hotel again in the future. Sincerely, Aldi, Guest Experience Department
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A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are clean and the food variety is quite large and delicious.
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Accommodation's Reply
25 Jul 2026
Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted that you appreciated the warm hospitality of our team, the cleanliness of your rooms, and the variety of food we served. Your compliments motivate our entire team to strive to provide the best service and a memorable stay for all our guests. We apologize for any shortcomings during your stay or if anything did not meet your expectations. We will continue to improve the quality of our services and facilities to provide a better experience. We hope to welcome you back to Melia Makassar Hotel again in the future. Sincerely, Aldi, Guest Experience Team
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F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice facilities. Friendly and helpful staff. Excellent service. Thank you for your service, Melia Makassar.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted to hear that you enjoyed our facilities and felt that the service from our team was friendly, helpful, and impressive. Your positive review is very meaningful to us and will be passed on to the entire team as an inspiration to continue providing the best service to all our guests. Thank you for choosing Melia Makassar Hotel. We hope to welcome you back in the future for another memorable, or perhaps even better, stay. Sincerely, Aldi, Guest Experience Team
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always love staying at Melia, this is my second time and I'm always satisfied.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for choosing Melia Makassar as your accommodation once again. We are delighted to welcome you back for a second time and even happier to know that each of your stays has been a pleasant experience. Your trust and loyalty drive our entire team to continue striving to provide the best possible service. We apologize if anything during your stay did not meet your expectations. We hope to welcome you back to Melia Makassar again and provide you with an even more memorable stay. Sincerely, Aldi, Guest Experience Department
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C***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very cool, comfortable and quiet.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted to hear that you felt "comfortable, relaxed and at ease" throughout your stay. Creating a comfortable and relaxing atmosphere for all guests to fully unwind is one of our top priorities, so your positive review is a source of pride and inspiration for all our staff. We apologize if anything did not meet your expectations during your stay. Your feedback is very important to us as we continuously improve the quality of our services and facilities to provide even more memorable experiences. Thank you for choosing Melia Makassar Hotel. We hope to welcome you back on your next visit to provide you with an equally satisfying, or even better, stay. Sincerely, Aldi, Customer Experience Department
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putri o.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
From the past until now, Melia Hotel has been the most comfortable. The food is delicious, the rooms are clean, and the service is all excellent. ☺️ Love Melia.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Mrs. Putri, Greetings from Melia Makassar Hotel! Thank you so much for your appreciative and encouraging review. I am delighted to know that Melia Makassar Hotel continues to be the most comfortable hotel for you. We are glad to hear that you enjoyed the food we served, the comfort and cleanliness of the rooms, and the service from our entire team. Your support and trust are the greatest driving force for us to provide a memorable stay experience on every visit. We are very grateful for your words "Dear Melia" and hope to welcome you back to Melia Makassar Hotel in the near future. Sincerely, Aldi, Customer Experience Department
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p***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Everything is perfect, comfortable, clean. I don't regret staying here with my family, the kids are also happy. But there is one suggestion, maybe the bathroom area could be fitted with a partition or cover or something like that 🤭
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted to hear that you and your family enjoyed your stay with us. Your satisfaction with the cleanliness of the hotel and the happiness of your children brings joy to our entire team. We especially appreciate your feedback regarding the bathroom. This feedback is very valuable to us and will be forwarded to the relevant team for evaluation and improvement of guest comfort in the future. Thank you again for your trust and helpful suggestions. We hope to welcome you and your family back to Melia Makassar Hotel soon for an even better stay. Sincerely, Aldi, Guest Experience Team
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The best hotel in town, strategic location, very clean rooms, and most importantly, the best service! From the valet, security, bellboys, to room service, everyone was very polite and helpful.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you so much for your positive review. We are delighted that you enjoyed your stay with us, especially the excellent location, clean rooms, and outstanding service from our entire team. Your compliments on the valet parking staff, security staff, bellhops, and housekeeping staff for their courtesy, friendliness, and excellent assistance are a source of pride for us. This feedback will encourage our entire team to continue striving to maintain and improve the quality of our service. We hope to welcome you back to Melia Makassar Hotel again for an even more memorable stay. Sincerely, Aldi, Guest Experience Team
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Karmila H. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I love everything about the Melia Hotel. I will absolutely be returning on my next visit.
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Accommodation's Reply
20 Jun 2026
Dear Ms. Karmila, Warmest greeting from Melia Makassar! Thank you for your wonderful review and for sharing your experience with us. We are truly delighted to know that you loved every aspect of your stay at Melia Makassar. Your kind words mean a great deal to our team and serve as great motivation for us to continue delivering exceptional service and memorable experiences. It is especially rewarding to hear that you plan to return on your next visit. We sincerely look forward to welcoming you back and creating another enjoyable stay in the near future. Warm regards, Aldi Guest Experience
P***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Fun with family.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for your wonderful review. We are delighted to hear that you and your family enjoyed your stay with us. We felt honored to be a part of your special moments and we greatly appreciate your compliments on our team's service. We hope to welcome you and your family back to Melia Makassar Hotel again for an even more memorable experience in the future. Sincerely, Aldi, Guest Experience Department
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Vicky I.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
It was a comfortable stay, clean, and the food was varied. The pillows were a bit flat, but the room was clean and comfortable. I liked the carpet.
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Accommodation's Reply
18 Jun 2026
Dear Vicky, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience at Melia Makassar Hotel. We are delighted to hear that you felt comfortable during your stay and appreciated the cleanliness of your room and the variety of food we served. We are also pleased to hear that the carpeted rooms added to your comfort during your stay. Furthermore, we appreciate your feedback regarding the pillows in our rooms. This feedback is very important to us and will be forwarded to the relevant team for consideration in order to improve the quality of our amenities and guest comfort. We hope to welcome you back to Melia Makassar Hotel again and provide you with an even better stay in the future. Sincerely, Aldi, Guest Experience Team
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is very clean, the staff are very friendly and helpful.
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Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your stay with us. We are delighted to hear that you were satisfied with the cleanliness of our hotel and the friendliness and assistance of our team. Providing a comfortable environment and sincere service is our top priority, so your compliments are a source of pride and motivation for our entire team to continue striving to provide the best possible experience for all our guests. Thank you for your trust, and we hope to welcome you back for your next stay. Sincerely, Aldi, Guest Experience Department
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H***o
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Good service and located in the city center.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for sharing your experience staying at Melia Makassar Hotel. We are delighted to hear that you were satisfied with our services and appreciated the hotel's excellent location in the heart of the city, making it convenient for traveling and enjoying activities in Makassar. Your positive review inspires our entire team to strive for friendly service and create memorable stays for all our guests. We hope to welcome you back to Melia Makassar Hotel again in the future. Sincerely, Aldi, Guest Experience Department
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i***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Highly recommended, the hotel is clean, the food has a lot of choices, it's delicious, the location is in the middle of the city... close to everywhere.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for your excellent review and feedback. We are delighted that you were impressed with the hotel's cleanliness, the diverse and delicious food options, and Melia Makassar's superb location in the heart of the city, making it convenient to travel to various places. Your positive feedback encourages our entire team to strive to provide the best service and experience for all our guests. We hope to welcome you back to Melia Makassar Hotel again and provide you with a similarly memorable experience next time. Sincerely, Aldi, Guest Experience Department
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Muh F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
From security, to the front desk, to the admin, everyone was incredibly friendly. Definitely the best hotel in Makassar. Highly recommended: Melia Hotel.
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Accommodation's Reply
06 Jun 2026
Dear Mr. Mouh F., Greetings from Melia Makassar Hotel! Thank you so much for your wonderful review and recommendations about Melia Makassar Hotel. We are proud to know that the service of our team, from security and reception to all staff, made your stay so memorable. The award you gave to Melia Makassar as one of the best hotels in Makassar is a great inspiration to us to continue maintaining the quality of our service and providing memorable experiences for all our guests. We hope to welcome you back again and provide you with the best service on your next visit. Sincerely, Aldi, Guest Experience Department
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E***D
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was very enjoyable and the service was very friendly.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted to hear that you had a pleasant time with us and were impressed by the friendly service of our team. We will share your positive feedback with all our staff to inspire them to continue providing the best service. We hope to welcome you back soon for another memorable stay in the future. Sincerely, Aldi, Guest Experience Department
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A***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Good service, friendly staff, clean hotel and delicious food.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you for sharing your experience staying at Melia Makassar Hotel. We are delighted that you enjoyed the excellent service from our team, the friendliness of our staff, the cleanliness of the hotel, and the food we provided. Such positive reviews motivate us to continue striving to provide the best service to all our guests. We hope to welcome you back again and provide you with a similarly memorable stay in the future. Sincerely, Aldi, Guest Experience Department
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i***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very friendly and very nice and welcomed well
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted to hear that you were impressed with the friendly service from our team and the warm welcome you received during your stay. Such positive reviews encourage us to continue striving to provide the best service and create memorable experiences for all our guests. We hope to welcome you back to Melia Makassar Hotel again in the future for another equally impressive experience. Sincerely, Aldi, Guest Experience Department
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Number of reviews per page
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