Overall Ratings & Reviews Aston Inn Mataram

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review. We are pleased to hear that our staff was friendly and helpful during check-in. We hope this pleasant experience will encourage you to stay with us again in the future. Dayu Febry, Front Office Manager

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your kind review. We are pleased to know that you found our stay clean and comfortable. We look forward to welcoming you back to Aston Inn Mataram on your next visit. Dayu Febry, Front Office Manager

Dear Our Valued Guest, Greetings from Aston Inn Mataram! Thank you for your kind words! We’re so glad to hear that you consider us one of the best choices around. We look forward to welcoming you again soon! Dayu Febry Front Office Manager

Dear Mr. Hardiyono, Warm greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to hear that you enjoyed our cleanliness, service, and location. We look forward to welcoming you back soon. Dayu Febry, Front Office Manager

Dear Mr. Agung P.C.D.W., Warm greetings from Aston Inn Mataram! Thank you for your appreciation. We are delighted to hear that you enjoyed our hospitality and service. We look forward to welcoming you back. Dayu Febry, Front Office Manager

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your very positive review! We are delighted to know that you were satisfied with the location, the service of our staff, and the variety and taste of our breakfast. We hope this pleasant experience will make you want to return again in the future. Dayu Febry, Front Office Manager

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your valuable review and feedback. We are delighted to hear that you enjoyed our room. We apologize for the inconvenience caused by the noise and the lack of warm food during breakfast. We have evaluated this issue by providing training to our staff to be more careful in cleaning the room area so as not to disturb our other guests and providing training on serving warm food according to our standards. We look forward to welcoming you back for an even better experience. Dayu Febry, Front Office Manager

Dear Ms. Dewi S.A.W., Warm greetings from Aston Inn Mataram! Thank you for your review and valuable feedback. We are delighted that you enjoyed the service and cleanliness of your room. We have noted your feedback on the food selection and will continue to improve our menu in the future. We look forward to welcoming you back soon. Dayu Febry, Front Office Manager

Dear Mr. Aries T, Warm greetings from Aston Inn Mataram! Thank you for your wonderful review. We're delighted to know you and your family enjoyed your stay with our comfortable rooms, excellent service, and delicious food. We hope this pleasant experience will encourage you to return to us on your next visit. Dayu Febry, Front Office Manager

Dear Ms. Beatrix R, Warm greetings from Aston Inn Mataram! Thank you for your review. We are pleased to know that the location and cleanliness of the room provided a comfortable stay. We apologize for the inconvenience regarding the AC which took quite a while. We have followed up on your feedback by checking the AC in the room to improve it and make your next stay more enjoyable. We look forward to welcoming you back. Dayu Febry, Front Office Manager

Dear Our Guests, Warm greetings from Aston Inn Mataram! Thank you for your positive recommendation and review. We are pleased to know that you enjoyed the cleanliness and strategic location of our hotel. We look forward to welcoming you back on your next visit. Dayu Febry, Front Office Manager

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your review. We are pleased to know that your overall stay was pleasant. We apologize for any inconvenience related to the soundproofing in the room and that it did not meet your expectations. We look forward to welcoming you back for a more comfortable experience. Dayu Febry, Front Office Manager

Dear Mr. Dewa ke. Ke, Warm greetings from Aston Inn Mataram! Thank you for your positive review and appreciation! We are delighted to hear that our entire team has provided a positive impression from arrival to the end. Your feedback to continue maintaining the quality of our service will be a great motivation for us. We look forward to welcoming you back to Aston Inn Mataram. Dayu Febry, Front Office Manager

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to hear that you felt so comfortable with the hospitality of our entire staff. See you again at Aston Inn Mataram! Dayu Febry, Front Office Manager

Dear Valued Guest, Greetings from Aston Inn Mataram! Thank you so much for your wonderful review! We’re delighted to know that Aston Inn Mataram is your best choice in the city. We look forward to welcoming you back again soon! Dayu Febry Front Office Manager

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to know that Aston Inn Mataram's strategic location and comfortable atmosphere made your stay even more enjoyable. We look forward to welcoming you back. Dayu Febry, Front Office Manager

Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your review and we apologize for any inconvenience you may have experienced. Guest safety and comfort are our top priority. Regarding rooms accessible to therapists, in accordance with our Hotel regulations, therapists can only provide in-room massage services if guests book directly with our SPA. In the future, if our therapists do anything that makes you uncomfortable, please contact the manager on duty so we can follow up immediately. We look forward to welcoming and serving you again in the future. Warm regards, Dayu Febry. Front Office Manager

Dear Our Guest, Warmest greetings from Aston Inn Mataram! Thank you for this warm and detailed review! We are delighted to hear that your stay with us was so memorable, from the speedy check-in process, the friendly and smiling staff, to the prompt service and comprehensive facilities. Your appreciation is a great motivation for us to continue providing the best service. We look forward to welcoming you back to Aston Inn Mataram. Warm regards, Dayu Febry, Front Office Manager

Dear Our Valued Guest, Greetings from Aston Inn Mataram! Thank you for your feedback! We’re glad to hear you enjoyed the room. We appreciate your input on the breakfast variety and will use it to improve our offerings. We hope to welcome you back soon! Best regards, Dayu Febry Front Office Manager

Dear Ibu Yuanna D.S, Salam hangat dari Aston Inn Mataram! Thank you for your kind words! We’re delighted you enjoyed your stay and our team’s service. We look forward to welcoming you back on your next visit. Best regards, Dayu Febry Front Office Manager