Aston Inn Mataram
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Overall Ratings & Reviews Aston Inn Mataram
Traveloka (4,972)
Other sources (113)
8.7
Very Good
From 4,972 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about Aston Inn Mataram
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Distance to City Center (97)
Bedroom (93)
Staff Friendliness (89)
Ambiance (84)
Room Space (78)
Bathroom (78)
Taste (78)
Accessibility (76)
Hotel Area (74)
Variety (68)
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Traveler Reviews Aston Inn Mataram
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40
Customer reviews
F***x
10.0
/10
Reviewed 5 day(s) ago
Nice hotel in town. Surely will be back when visiting NTB.
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FA
Fitriyati A.
10.0
/10
Reviewed 1 week(s) ago
Friendly, clean, and very helpful.
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H***a
Business
8.8
/10
Reviewed 1 week(s) ago
Located in the city, the facilities around the hotel are quite complete.
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E***i
8.5
/10
Reviewed 3 week(s) ago
good staff,good place,near to everywhere
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Devita A. k.
Leisure
10.0
/10
Reviewed 3 week(s) ago
Everything is okay.
Delicious food.
Many variations.
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Surya T. N.
10.0
/10
Reviewed 4 week(s) ago
I just can say; the best hotel in Mataram City!
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R***n
8.1
/10
Reviewed 5 week(s) ago
The staff is friendly, everything is good but the soundproofing is lacking so it's a bit noisy
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S***a
10.0
/10
Reviewed 5 week(s) ago
The best hotel in Mataram city! Perfecto! 👌
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I***n
8.3
/10
Reviewed 6 week(s) ago
Aston's classmates asked for a laundry bag and were given a used plastic bag. The bed was already crumpled.
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NF
Nur F. I.
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the location is strategic, and finding a place to eat is easy. It's top-notch.
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S***a
Staycation
10.0
/10
Reviewed 7 week(s) ago
The best & strategic hotel in pulsating Mataram City
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S***a
10.0
/10
Reviewed 7 week(s) ago
A recommended hotel for those looking for a staycation in Mataram. Located in the city center, it's close to everything. Hospitality and comfort.
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Verified Traveler
Transit
10.0
/10
Reviewed 8 week(s) ago
The hotel staff were very friendly and very helpful at check in.
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Accommodation's Reply
24 Sep 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review. We are pleased to hear that our staff was friendly and helpful during check-in. We hope this pleasant experience will encourage you to stay with us again in the future. Dayu Febry, Front Office Manager
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A***a
Business
10.0
/10
Reviewed 8 week(s) ago
Clean and comfortable. Will stay there again if I go to Lombok
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Accommodation's Reply
24 Sep 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your kind review. We are pleased to know that you found our stay clean and comfortable. We look forward to welcoming you back to Aston Inn Mataram on your next visit. Dayu Febry, Front Office Manager
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Verified Traveler
10.0
/10
Reviewed 8 week(s) ago
One of the best choices around!
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Accommodation's Reply
25 Sep 2025
Dear Our Valued Guest,
Greetings from Aston Inn Mataram!
Thank you for your kind words! We’re so glad to hear that you consider us one of the best choices around. We look forward to welcoming you again soon!
Dayu Febry
Front Office Manager
H
Hardiyono
Leisure
9.4
/10
Reviewed 9 week(s) ago
Comfortable, clean, friendly service, strategic location.
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Accommodation's Reply
25 Sep 2025
Dear Mr. Hardiyono, Warm greetings from Aston Inn Mataram! Thank you for your positive review! We are delighted to hear that you enjoyed our cleanliness, service, and location. We look forward to welcoming you back soon. Dayu Febry, Front Office Manager
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AP
Agung P. C. D. W.
10.0
/10
Reviewed 9 week(s) ago
All the staff are very welcoming, friendly, and the service is always excellent... Everything is okay 😇
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Accommodation's Reply
25 Sep 2025
Dear Mr. Agung P.C.D.W., Warm greetings from Aston Inn Mataram! Thank you for your appreciation. We are delighted to hear that you enjoyed our hospitality and service. We look forward to welcoming you back. Dayu Febry, Front Office Manager
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y***t
Business
10.0
/10
Reviewed 9 week(s) ago
The hotel's location is centrally located, with ATMs and convenience stores nearby. The hotel staff is very friendly and always ready to help with any needs. Breakfast is varied and delicious.
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Accommodation's Reply
25 Sep 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your very positive review! We are delighted to know that you were satisfied with the location, the service of our staff, and the variety and taste of our breakfast. We hope this pleasant experience will make you want to return again in the future. Dayu Febry, Front Office Manager
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P***r
9.2
/10
Reviewed 10 week(s) ago
The room was very nice and comfortable. However, when I was in the room, I could hear the sound of tables and chairs moving, which often woke me up because the noise was quite loud and disturbing. My food arrived at 6:30, but the rice and side dishes were cold. Otherwise, this place is highly recommended.
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Accommodation's Reply
25 Sep 2025
Dear Our Guest, Warm greetings from Aston Inn Mataram! Thank you for your valuable review and feedback. We are delighted to hear that you enjoyed our room. We apologize for the inconvenience caused by the noise and the lack of warm food during breakfast. We have evaluated this issue by providing training to our staff to be more careful in cleaning the room area so as not to disturb our other guests and providing training on serving warm food according to our standards. We look forward to welcoming you back for an even better experience. Dayu Febry, Front Office Manager
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DS
Dewi S. A. W.
Business
9.7
/10
Reviewed 10 week(s) ago
It was fun... the staff was helpful, the room was clean, only the food was less varied and just ordinary.
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Accommodation's Reply
25 Sep 2025
Dear Ms. Dewi S.A.W., Warm greetings from Aston Inn Mataram! Thank you for your review and valuable feedback. We are delighted that you enjoyed the service and cleanliness of your room. We have noted your feedback on the food selection and will continue to improve our menu in the future. We look forward to welcoming you back soon. Dayu Febry, Front Office Manager
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Number of reviews per page
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40
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