8.7
Very Good
From 401 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.0

Meal

8.4

Location

8.7

Service and Facilites

8.9

People often mention about Gracia Spa
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Surroundings (11)
Staff Friendliness (10)
Ambiance (10)
Room Space (10)
Bedroom (9)
Bathroom (9)
Hotel Area (8)
Taste (7)
Family Friendly (6)
Wifi (6)
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Traveler Reviews Gracia Spa

Number of reviews per page
20
40
Customer reviews
IRFAN
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It is highly recommended here, many people choose to go on vacation here, the place is cool, fresh, nice, there are tea plantations, clean air.
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4 people find it helpful
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 8 week(s) ago
The room type was not provided in detail, the bathroom was narrow, when I wanted to go to the toilet I was blocked by the toilet door, the bottom of the swimming pool was dirty when I checked in, the toilet shower water came out small, there were lots of ants.
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3 people find it helpful
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very comfortable and clean, next time I will come back to stay here again
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1 people find it helpful
F***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 9 week(s) ago
a system that is complicated and ends in no solution
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1 people find it helpful
R***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
pros: - the location is quite far from the main road so it's not noisy - the hotel area is quite large and there are places to visit such as the waterfall - some of the furniture is quite modern, there is a dispenser with hot water always available, the kitchen, the toilet is good - the breakfast has quite a lot of choices - I got a free barbecue promo - public and private hot water pools cons: - the furniture where I stayed was old and seemed to have not been replaced for a long time - Netflix didn't work - the private hot water pool was dirty, seemed to have not been drained for a long time
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2 people find it helpful
kuryawan k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Suitable for family vacation. The place is cool and beautiful. Can relax with hot water and healing at the same time.
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1 people find it helpful
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
the place is comfortable and the service is friendly
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S***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 17 week(s) ago
I took breakfast around 8:15 AM. Most of the food was almost empty. I tried to request a fruit from the staff, they said yes, it will be refilled soon. I waited until 9:30 AM but the refill was not coming. Thank you.
4 people find it helpful
Gayatri P. U.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
We always love staying at Gracia Spa. The room is clean and the food is good.
1 people find it helpful
G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
We stayed one night in a Gracia Village type villa. Got free access to the public hot spring pool (the location is very close to the villa, walking distance, no need to be picked up by the shuttle car provided, but it is possible if you want), including firewood and bonfire lighting services on the villa terrace, all corners of the villa are very clean, the problem of the TV failing to connect to the wifi was immediately handled by the staff, the room amenities feel premium because they use the Sensatia Botanica brand. The only minus is the hair dryer smells burnt, we have complained, the hotel staff offered to fix it immediately, but we refused because privacy would be disturbed if there were staff lingering in the villa, anyway, we ended up just airing our hair. Overall satisfied, thank you for the hospitality. 🩷
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1 people find it helpful
Y***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
Greatest villa on lembang in my opinion so far
3 people find it helpful
Y***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
My wife and I booked one room with one private pool. The room was quite spacious with access to a small garden, a gazebo, and a private hot spring pool just like in the picture. A bit surprised when I plunged myself into the warm water since it tasted a bit bitter and sour, I guess that's what sulfur tastes like. In the late afternoon hotel staff delivered complementary snacks and hot drinks which taste and presentation was quite nice. Then we headed to the main pool area which were just a short walking distance from our room. The main pool area consisted of I think 4 hot spring pools, and they were quite packed with people. We decided not to got in to the pool, instead we had dinner on the pool side. The food were highly priced, but the taste was ok. Not enough variety either. We finally had a swim in the early morning before breakfast. The pools were empty during that time, so we had the warm water pools all to ourselves. Overall, staying in this hotel is quite satisfying if you are looking for a short getaway from the city busy life.. just about 3 hours drive from Jakarta.
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1 people find it helpful
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
Renovated facilities, hot spring water, perfect food.
4 people find it helpful
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Good facilities, friendly staff, delicious food and drinks, and the quiet surroundings of the villa make for a pleasant stay.
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3 people find it helpful
G***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
A comfortable place for a vacation, delicious food, large and complete rooms.
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1 people find it helpful
S***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 48 week(s) ago
Excellent stay with Perfect location spacious Room Good food 👍.
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Fardy A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
A vacation spot that is always fun.
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 53 week(s) ago
The hotel atmosphere is very comfortable, the swimming pool has the right water temperature, the staff are very helpful.
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3 people find it helpful
A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
One of the best soaking spots.
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1 people find it helpful
Edy J. E. J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
The environment is comfortable, the atmosphere is supportive for people who want to rest. If there is a chance, I will stay there again.
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2 people find it helpful
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