Good morning ma'am, thank you for giving your assessment of your experience staying with us which is very unfortunate not in accordance with what you expected. Previously, we apologize for the inconvenience that you have experienced and if in the delivery of our staff during your stay there were words that were not pleasing. We have contacted the booking application that you used and the partner of the application which displays the name of a type that is not available at our hotel, namely the standard room type. In accordance with the two vouchers we received, it said the superior room type so we helped the check-in process according to the voucher issued from your booking application. However, this is not a good solution for you and your family, so for the improvement of our service in the future. We hope that you will give us a second chance to ensure that this does not happen again. Once again ma'am, thank you for choosing our hotel during your activities in Purwokerto.