Overall Ratings & Reviews Casa de Carlo

There pool is not available. And no one contacted us.

It's old, gross, and just overall disgusting. The staff are rude and unhygienic. Do not book this place!

After getting lost because the place is somewhere inside of ‘i-dunno’, we arrived at the place and checked in late (around 8pm, 11/11/19). But it was the very first time that we stayed for only 10mins after “checking in”. We were greeted by a lady that looks like she was about to sleep. Then, there’s no reception to assist us. So I said “checking in”. The photos are way too far from the actual place. It seems to be beautiful but it was not managed well and it lost it’s beauty. I never felt the hospitality of the place itself because the place seems to be on it’s way to tearing down. I have a lot more to say, but i’ll just rest my case. I wasn't able to take a picture because we didn't waste our time to get out and look for another hotel right away. We are on the budget but what we saw made us look right away for way better accommodation even though it means paying a little higher than this b&b. I want to say, “you can check it out yourself if you don't believe me” but I want you to spare yourself to disappointment, please. :( my husband was very displease of the place and said he feels like we were scammed. It was rated around 1,900.00 and I booked the place for around 1,545.00 (discounted) but it feels likes 500 will do if you would rate it by the facilities and the room itself. I hope the owner can start to see the real problem so that they won't totally get out of the business sooner or later.

Staff were accommodating and the ambiance is classic and very relaxing. If you wish to break free from the noise and stress in the city, this is a must try in Tagaytay City!

the staff are actually helpful, it's just the the place is way too far from the pictures. it is old and rundown. the pool is so small, looks like an outdoor tub. it is really dirty. so no way you can use it. the room is a bit creepy with old things as decorations.smells really old also. the lazy boy style couch is broken, yet it still there in the room. the door is always stuck in the jamb, it is a bit difficult to open and close it. the water supply has moments of interruption, had to ask the staff to turn on the electric pump, so there will be water in the toilet. all in all, it is a waste of money. no way we will comeback to this place.

The staff were actually helpful but I asked them through Facebook Messenger, how long is the travel time form the hotel to my venue and they said that it's just 5 minutes away. But when I get there, it took me 20-30 minutes going to my venue plus the expensive transpo fee. It's just sad that they did not answer truthfully. Hotel room is a bit old. Also its different from the photos that was showed. Swimming Pool is not ready to use as well. I think management should have renovation of the place, especially its Spanish inspired.

Although room is big and interiors are still ok, most of facilities including shower in the CR must be fixed. It's old and need a lot of maintenance.The small pool can no longer be used

The staff was great and accommodating .. Though the room did not have a good smell. Prolly because it's no longer well maintained so the smell is old and it's bed and pillows. The breakfast is well with breakfast and the ambience .. Hope to improve your place. And you can stabilize your heater because sometimes it does not work .. Overall, the place is nice and pet-friendly too

While I enjoyed the breakfast and the very accommodating staff. I think the place needs some renovations. The lounge were too rustic. Plus they're playing old classic Spanish song that makes the ambiance creepy in some way. The billiard, on the other hand, is commendable. My boyfriend and I enjoyed it.

The place and service is okay. The crew is very accomodating. The lobby is entertaining since they place italian songs and have a pool. you can also do pre-historic pictures since the lobby is surrounded by artifacts from all over the world. However, I suggest to do more maintenance since the place is old and the garden is not so well maintained. Despite the things this place lacks, it is still great to stay at specually if you want some serinity and enjoy nature while sipping a cup of coffee.

It was a good experience indeed. Travelling back in time, with a Spanish style ambiance. I just don't like the bathroom but the rest is so cool.

The hotel needs a maintenance. Very far from what is expected. No any amenities

Twas a great experience... Very relaxing.. Uncrowded place.. Will surely comeback..

Check in was fast, and the caretaker was helpful. However, the property is a bit outdated and not maintained well. Breakfast was ok.

I love the place... it has a Spanish feel to it and old style theme... art works, antiques, collectors items are all over the place. The place has a spacious garden where you could just relax and breathe. My kids and I enjoyed our stay.

At first, i called them to inquire hows the weather in tagaytay because we are on a motorcycle ride and they replied that the weather was ok. So we decided to go since weather in makati was ok. Once we reached Tagaytay, the rain never stopped but we proceed togo to Casa de Carlo. When we arrived to the venue, the restaurant place was so dark (creepy !!) and the entrance was wet. (no picture attached cause i'm not in the mood to take pictures anymore). Then their staff approached me and lead us to our room. As expected from their pictures it was totally different and it add more disappointment to us. we have no choice but to stay because of the bad weather. We take a rest for a while and then boom! black out! no power! No generator. We decided to play billiards instead of locking ourselves in our room. I'll just give credit to Ate Ningning despite of the our bad experience of Casa she accommodated us well. They need to renovate the whole place .

The pictures posted was taken maybe more than 10 years! I think the place is not healthy for living! Ants all over the place, molds on the furniture, walls, beds, everywhere. My nephews had rashes all over his arms. Faucets and sink not functioning, no well maintained place. We were supposed to stay for 3 days but decided to shorten it. The place needs a total renovation! Not value for money 👎

You'll feel at home. Great ambiance.

the place needs renovation.far from the pictures online.

The place was great and the staff was very accommodating. However, I noticed that the place was not properly maintained. I was looking forward for a good stay as what was showed in their website photos and reviews. I ended up deciding to look for another place to stay seeing the disappointed faces of my niece, nephew and our PAs as the mini pool was not available at time. In short the paid booking was sunk cost. On a positive note, the room is still good to stay if you wanted to unwind and indulge yourself with a most deserved sleep after a stressful corporate errands. Thank you to the staff who was very accommodating. I considered it as a stellar customer service.