Overall Ratings & Reviews KL Service Suites @ Times Square

Good location and facilities provided

It is very dirty and not kept at all, and there is no footwork.

We did not stay at this apartment because we did not found this apartment. Owner already sold out this apartment to other parties.

Excellent! The best by far. I will sure come again

Everything is quite good.

Good place, good service, close to the shopping center.

The room was not clean, the smell was uncomfortable, and the smell of cigarette smoke stung when we just opened the door of the room, when we asked for the no smoking ... on the main room floor there was a trickle of water it seemed from there out the bad smell, before we entered the room belom In the mop it seems. The bathroom is less clean and less manicured especially in the children's room. They did not want to bathe there. Become bener2 not satisfied ..

Overall is ok stay at KL service suites

My room smell smoke even it's non smoking room

We check in the room still not clean and the host unfriendly

A nice stay and good location. We enjoy so much

There was no proper lobby or reception. We had to wait for a good 15 mins with our bags before someone took us up to the room. The room was not clean. It smelled like smoke, the staff said will send some one with air refresher but no one showed up. Bad service.

No WiFi there even in the room details said there are free WiFi for that room. At time we came in, the person in charge said that WiFi is not functioned. It cannot be happened.

Fine for my family. They enjoy their shopping in Berjaya Times Square.

Very nice friend told me it was an apartment. So well The luxury was so good. I was in a triple room. It's actually more than five people. The night view is beautiful, he will not have a counter. Call him to come and take him into the room.

Very disappointing (bathroom & WC dirty lots of hair, carpet not in vacum). Price is quite expensive & not in accordance with the service obtained. The location is very strategic but because the apartment there is no service like hotel including house keeping ..... RM 200 deposit for key guarantee is quite expensive.

Pleasant, comfortable and easily accessible location everywhere.

air condition in first room is not cool. please make sure before check in.

KL service suites is just a name given by the broadcaster. This "suite" and any other broadcasters who claim the apartments to be above Berjaya Times Square, are all part of Berjaya Times Square west tower. East tower mostly belong to hotel owner. I was suppose to get unit 23-22. Apparently you need to call the contact number in your booking to get in touch of the person appointed to guide you to your room. This guy who attended us, his name is Mohsin I think. Like a salesman, smartly he made build ups about how his upgraded us to an executive room as our room is not available. He gave us unit 43-03. It's was not even cleaned and he invited us in. We watched the room service clean up all the dirt. It was terrible. To add on, by midday, the lights suddenly went out, due to short circuit. One of the room lamps by the bedside don't work. The bath tub heater will not give you warm water if you turn the shower heater on. And the Bed sheets, and room sofas we're yellowish due to being so old. Very disgusting actually. The iron board has black burns and yellowish stains. We had a mini 3 pax birthday gathering planned to be in the room, was embarrassing. Next day, the guide came at our door at 10.30am and rang the door bell 20 times till I woke up and went to open to discover that he wanted the key card back so that he doesn't have to come back when we check out at 12pm. Disrupted our peace. But we wanted to make a simple request to check-out slightly later, so the guide told us, we can do that for 30RM per hour and this was not listed anywhere in the booking. But we had to extend so we did pay him that amount as we were left with no other choice because we don't have enough RM as well. The guide is very sly, be careful of what you tell him as he can use it to take more money out of you. He told us that we can contact him directly next time instead of going through company, and the same room will be 200RM, but that's ard SGD70+ and online, we paid only SGD43. So if your looking into booking the apartments here, just be ready to go through a lot of hassle services.

Very clean, beautiful views.