EN | USD

Support

Explore Hoi An Retreat Phu Quoc Resort

Traveloka (170)

Other sources (29)

8.1

Very Good

From 170 reviews

Provided by travelers on

Cleanliness

8.0

Room Comfort

8.1

Meal

8.0

Location

7.8

Service and Facilites

7.8

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Hoi An Retreat Phu Quoc Resort

Number of reviews per page

Customer reviews

Trinh T. L.

4.8

/10

Reviewed 176 week(s) ago

dịch vụ của khách sạn quá tệ, không có người tiếp nhận check in, không có người dọn dẹp, phục vụ phòng, phòng ở bẩn, thiếu đồ dùng

1 people find it helpful

Loan N.

4.8

/10

Reviewed 208 week(s) ago

dơ có mùi không thân thiện phải bỏ phòng đi liền vì đã thanh toán trước nên mất tiền ngu 🙂

2 people find it helpful

Nguyen Q. L.

6.0

/10

Reviewed 227 week(s) ago

Old and rundown hotel is not as shown!

See original

1 people find it helpful

Anh o. T.

5.7

/10

Reviewed 229 week(s) ago

The room is newly renovated, but the old furniture makes the room smell musty. Exhaust fan is not working. The pillow cover is dirty. Towels are too old, show off. The price is not worth it compared to the quality.

See original

1 people find it helpful

Minh S.

9.1

/10

Reviewed 237 week(s) ago

The room is a bit old, the swimming pool is clean, the space is just enough, cozy, the green trees are fresh, the entrance is rough due to the quite damaged road, the staff is enthusiastic and cute

See original

1 people find it helpful

Nguyn K. T.

9.4

/10

Reviewed 239 week(s) ago

Nice room at reasonable price thoughtful hotel

See original

2 people find it helpful

Nguyen T. H. B.

5.7

/10

Reviewed 240 week(s) ago

Staff are not enthusiastic. Old hotel many mosquitoes

See original

1 people find it helpful

Nguyen

4.5

/10

Reviewed 244 week(s) ago

The room is too dirty and has seriously degraded

See original

2 people find it helpful

Nguyen P. T.

8.5

/10

Reviewed 249 week(s) ago

The staff is lovely, the room is nice, the swimming pool has warm water at night. Generally okila

See original

2 people find it helpful

Tran M. A. H.

8.5

/10

Reviewed 255 week(s) ago

The resort is quiet, quiet, with a lot of mosquitoes,

See original

Find this review helpful?

Le Nhu X. T.

5.2

/10

Reviewed 276 week(s) ago

The hotel is old, the service staff is not fun, no guests are needed

See original

5 people find it helpful

Phuog T.

5.4

/10

Reviewed 277 week(s) ago

The toilet is dirty and bad, the TV can watch every 1 channel. Lucky is only 1 night. In return, the receptionist is enthusiastic and polite

See original

9 people find it helpful

Accommodation's Reply

09 Mar 2020

Welcome My Phuong Guest! First of all, on behalf of all Hoi An Resort Hotel staff, we would like to thank all of you for choosing to trust our hotel for your family vacation. We would like to express our sincere thanks to your valuable contributions for contributing to the improvement of the hotel. During the stay at the hotel there are shortcomings we regret and apologize to you. We will try to improve the quality of hotel services better and look forward to the opportunity to serve you better next time. Best regards. Jessica (Mrs.) Sales & Reservation Dept.

See original

Van C. N.

Romantic

9.1

/10

Reviewed 277 week(s) ago

Room is like, there are swimming pool, gym, housekeeping and dressing every day! Enthusiastic and friendly staff! I am quite satisfied with the service of the hotel! If I come here next time, I will still choose this place to be a resort!

See original

2 people find it helpful

Accommodation's Reply

09 Mar 2020

Welcome Van Chi! First of all, on behalf of all Hoi An Resort Hotel staff, we would like to thank all of you for choosing to trust our hotel for your family vacation. We would like to express our sincere thanks to your valuable contributions for contributing to the improvement of the hotel. During the stay at the hotel there are shortcomings we regret and apologize to you. We will try to improve the quality of hotel services better and look forward to the opportunity to serve you better next time. Best regards. Jessica (Mrs.) Sales & Reservation Dept.

See original

Khoi T.

Romantic

8.8

/10

Reviewed 278 week(s) ago

Resort cheap compared to the common ground. The staff are quite friendly and the customer support is very good. Air conditioning system, hot and cold water works well. I was in room 111, only had a small problem, the hot and cold water was in the opposite direction to the symbol, so I was close to the hotel, the hotel should adjust the room clean, clean staff. continuous swimming pool water filter system to prevent many mosquitoes

See original

4 people find it helpful

Accommodation's Reply

02 Mar 2020

Dear Mr. Khoi, Thank you for choosing Hoi An Resort for your family vacation. Thanks to my evaluation, your side will overcome & become more and more complete. Looking forward to welcoming families at Hoi An Resort in the near future! Best regards, Hoi An Resort

See original

TRINH Q. T.

4.8

/10

Reviewed 280 week(s) ago

Toilet was very smelly, there was nothing in the room

See original

2 people find it helpful

Accommodation's Reply

09 Mar 2020

Welcome Guest Quang Thai! First of all, on behalf of all Hoi An Resort Hotel staff, we would like to thank all of you for choosing to trust our hotel for your family vacation. We would like to express our sincere thanks to your valuable contributions for contributing to the improvement of the hotel. During the stay at the hotel there are shortcomings we regret and apologize to you. We will try to improve the quality of hotel services better and look forward to the opportunity to serve you better next time. Best regards. Jessica (Mrs.) Sales & Reservation Dept.

See original

TRINH Q. T.

Family

5.5

/10

Reviewed 281 week(s) ago

Toilet is very smelly, room has mosquitoes

See original

4 people find it helpful

Dang Q. N.

6.2

/10

Reviewed 281 week(s) ago

wifi hotel can't use!

See original

1 people find it helpful

Bi Phc T.

Romantic

9.4

/10

Reviewed 344 week(s) ago

Attentive staff, spacious rooms, strong water bathroom and very good setup, fully equipped. Clean swimming pool, quiet space, cool, rainy but not muddy. Although the dish is not rich, the staff are very enthusiastic and cute. The position is slightly deep, the car is difficult to access.

See original

5 people find it helpful

Kim T.

Family

8.8

/10

Reviewed 351 week(s) ago

I had an experienced vacation in the land of Phu Quoc with wind and sunshine. The hotel is small but fully equipped, the central location should go to the famous places of Phu Quoc very convenient. The receptionist is very caring, mentoring is mindful. The hotel should improve electricity, jump power many times.

See original

3 people find it helpful

Hoai A.

Family

8.5

/10

Reviewed 369 week(s) ago

Staff were friendly and enthusiastic. Spacious room. Have a good breakfast. Swimming pool clean. Dirty laundry cabinet. The center is 10 minutes away.

See original

3 people find it helpful

Number of reviews per page