Dear Yi*i, Thank you so much for your 10.0 rating and for your stay at Grant Hotel & Sky Lounge from February 21st to 22nd, 2026. We are delighted that your second stay was as comfortable and enjoyable as your previous one. All of our hotel staff would like to express our sincere gratitude for your continued support. We will do our best to provide you with even more comfortable stays in the future. Thank you very much! Grant Hotel & Sky Lounge Operations and E-commerce Team

Dear Mr. Yovel I., Thank you for your valuable experience and the 8.3-star rating following your stay at the Grant Hotel & Sky Lounge on February 18-19, 2026. We apologize for the inconvenience caused by the presence of trash and insects in your room, which did not meet our cleanliness standards. We have forwarded your feedback to management and will work to improve our quality control processes to prevent this from happening to other guests in the future. Our hotel is committed to pest control to ensure the comfort of all our guests. We have also forwarded your feedback regarding the main course to our Food and Beverage department, who will review the menu and ensure consistency in food quality. We are delighted to hear that you enjoyed the bread we served. Your valuable feedback is crucial to the improvement of our hotel. We will strive to enhance our service for your next stay. Thank you for your continued support. Management and E-commerce, Grant Hotel & Sky Lounge

Dear Mr./Mr./Ms. T*r, Thank you for choosing our hotel and sharing your valuable feedback. We sincerely apologize that your second stay on February 16-17, 2026, did not meet your expectations. We found used toilet paper under the mattress, which does not meet our hotel's hygiene standards. We have reported this to the housekeeping team and will be working to improve our cleaning procedures and quality control before room preparation. Regarding the lack of coffee/tea in your room, we take your feedback seriously and will be working to improve our services to ensure our amenities and services are commensurate with the price you paid. To ensure our rooms are in the best possible condition, our check-in time is 2:00 PM. However, for your convenience, we would be happy to adjust your check-in time, especially if you have already reserved your room in advance. We appreciate your feedback and will do our best to provide a more pleasant experience on your next stay. Sincerely, The Management and E-commerce Team, Grant & Sky Lounge Hotel

Dear Mr./Ms. A*a, Thank you for your valuable feedback and rating of 6.7 for your stay at Grant Hotel & Sky Lounge on February 15th and 16th, 2026. We apologize for the inconvenience caused. The hair on your linens did not meet our hygiene standards and linen change procedures. We have reported this issue to the housekeeping department and will provide you with a new room after we improve our quality control. Regarding the water pressure issue in the bathroom, our technical department will inspect the installation and maintenance to ensure proper functioning. Please note that water pressure may vary depending on the room view. Room allocation depends on room availability at check-in and the room type confirmed in the booking system. We will strive to improve the accuracy of information in our booking application to avoid misunderstandings. Thank you for your valuable feedback. Your comments greatly contribute to improving the quality of our service. We look forward to serving you again in the future. The Management and E-commerce Team, Grant Hotel & Sky Lounge

Dear Mr./Ms. R*h, Thank you so much for giving Grant Ridge & Sky Lounge a 10-star rating. We are delighted that you rated our hotel as "Excellent" and were satisfied with the spacious and clean rooms. Your compliments encourage us and our team to work even harder to provide the highest standards of cleanliness and comfort. We hope to welcome you back soon and will continue to strive to provide you with a truly memorable stay. The Management and Ecommerce Team, Grant Ridge & Sky Lounge

Dear S*i, thank you very much for your 10-star rating for Grant Hotel & Sky Lounge. We are delighted to hear that you were pleased with our friendly and warm staff and the clean and tidy hotel environment. Your kind words are a great encouragement to all our staff, and we will continue to strive to provide better service and maintain high hygiene standards. We look forward to your next visit. All our staff look forward to providing you with an even more satisfying experience. Grant Hotel & Sky Lounge Management & E-Commerce Team

Dear Mr. Axel Y., Thank you very much for sharing your valuable experience and your compliments on our front desk staff's warm and friendly welcome. We sincerely apologize for the inadequate room cleaning service, which resulted in your checkout after only 30 minutes of arrival. This incident clearly highlights shortcomings in our hotel's operational standards and quality control. Following your feedback, management has thoroughly reviewed all room handling processes, including the final check-in process for each guest. We have strengthened the final check-in process, especially for guests checking in at night, to ensure a more thorough inspection process. We apologize for any inconvenience caused. We appreciate your continued compliments and positive feedback regarding the professionalism of our staff. We will strive to provide even more satisfactory service in the future. The Management and E-commerce Team, Grant & Sky Lounge Hotel

Dear Mr./Ms. Z***g, Thank you for taking the time to share your detailed feedback regarding your stay from 05–09 January 2026 at The Grantage Hotel & Sky Lounge. We sincerely apologize for the inconveniences you experienced. Regarding the buffet breakfast being unavailable on your first morning, this should have been clearly communicated in advance, and we regret any confusion or disappointment caused. Concerning the room access issue on your last night and the waiting time at the counter, we understand how frustrating that must have been. Being locked out of your room and having to wait due to limited staffing is certainly not the level of service we aim to provide. We are especially concerned about your comments on room cleanliness. Random hairs and stains in the room are unacceptable and do not reflect our housekeeping standards. This matter has been escalated internally, and we are reinforcing our inspection and quality control procedures to prevent recurrence. We also acknowledge your feedback regarding soundproofing and the absence of a gym facility. While some structural aspects require longer-term planning, your input is valuable for our ongoing improvement considerations. We truly regret that your experience did not meet expectations and appreciate your honest feedback, which helps us improve. We hope to have the opportunity to provide you with a significantly better experience in the future. Kind regards, Management & E-Commerce The Grantage Hotel & Sky Lounge

Dear Mr./Ms. Panca Y.P., Thank you for staying at Grant Hotel & Sky Lounge and for giving us a 10-star rating. We are delighted to hear that you enjoyed the breakfast during your stay. We have passed on your compliments to our kitchen team and we will continue to strive to maintain the quality of our food and diverse menu. We look forward to welcoming you again on your next visit and hope you had a very pleasant stay. Grant Hotel & Sky Lounge Management and Ecommerce Team

Thank you so much, S*A, for the exceptional 10/10 rating you gave Grant Ridge & Sky Lounge. We are proud that you compared us to leading hotels like the JW Marriott. This high score is a great encouragement to all our staff, and we will continue to strive to provide the best facilities, services, and experiences for all our guests. We look forward to welcoming you again in the future and will continue to strive to provide even more enjoyable experiences. The Management and Ecommerce Team, Grant Ridge & Sky Lounge

Dear Mr./Ms. T***a, Thank you for taking the time to share your detailed feedback regarding your stay from 29 December 2025 to 01 January 2026 at The Grantage Hotel & Sky Lounge. We sincerely apologize for the serious cleanliness issues you described. The condition of the toilet, room surfaces, pillows, mattresses, and inner covers as mentioned in your review is absolutely not in line with our standards. Cleanliness is a fundamental expectation in hospitality, and we deeply regret that your experience fell far below what it should have been. Your comments have been escalated to our Executive Housekeeper and Management team for immediate investigation. We are conducting a thorough inspection of the room condition, replacing any compromised linen or bedding, and reinforcing strict quality control procedures, including deeper periodic cleaning and supervisory checks before rooms are released to guests. We also understand your concern regarding hygiene and health. Please be assured that we are taking this matter very seriously, as guest safety and comfort are our top priorities. We truly appreciate your honest feedback and your hope that we improve. It gives us the opportunity to address these shortcomings and ensure better standards moving forward. We regret that your stay did not reflect the level of quality we strive to provide. Kind regards, Management & E-Commerce The Grantage Hotel & Sky Lounge

Dear R*a, Thank you for your review regarding your stay at Grant Hotel & Sky Lounge on January 15-16, 2026. We apologize for the condition of your room, particularly the mattress, linens, bathroom cleanliness, and water pressure, which fell below the expected standards of operation and service for a star-rated hotel. We apologize for the inconvenience you experienced during your stay and for your concerns regarding the room amenities and breakfast. Your feedback has been forwarded to our housekeeping and engineering departments, which will conduct a thorough investigation, including room cleaning and water pressure checks. We will conduct more rigorous checks before confirming room availability. We understand your dissatisfaction as the images you saw on the booking platform differed from your actual experience. This is crucial in maintaining consistent service quality. We appreciate your continued appreciation of the hotel's excellent location. We apologize for the inconvenience and will strive to improve our service quality to prevent similar issues from recurring in the future. Management and E-commerce Team, Grant Hotel & Sky Lounge

Dear R*A, Thank you so much for your wonderful review and 10/10 rating for Grant Ridge & Sky Lounge. We are delighted to hear that you enjoyed your stay with us, especially the spacious rooms, excellent amenities, delicious food, and friendly staff. We are greatly encouraged by your compliments on the excellent location and reasonable pricing. We always strive to provide the best for all our guests, and your positive feedback is a great encouragement to all our staff. We hope to welcome you back again and wish you continued satisfaction. Sincerely, The Management and Ecommerce Team, Grant Ridge & Sky Lounge

Dear R*A, Thank you so much for your 10-star rating and positive review of Grant Ridge & Sky Lounge. We are delighted to hear that you were satisfied with the service, food, and comfort of your room. Your compliments are an encouragement to our team, and we will continue to strive to provide the highest level of service. We hope to welcome you back again soon. We guarantee you enjoyed your stay. The Hotel and Ecommerce Management Team, Grant Ridge & Sky Lounge

Dear n*a, Thank you very much for your valuable feedback and high rating of 8.3 for your stay at Grant & Sky Lounge Hotel from January 12th to 13th, 2026. We apologize for the delay in service. We will use your feedback to improve our operations and staff efficiency, especially during peak hours. We also conduct ongoing internal assessments to strive for faster service without compromising quality. We appreciate the warmth and friendliness of our staff, which inspires our team and motivates us to provide even better service. We hope to welcome you again next time. We will do our best to provide you with a faster, more convenient, and more pleasant experience. Grant & Sky Lounge Hotel Management and Ecommerce Team

Dear Mr./Ms. N*l, Thank you for sharing your experience staying at Grant Hotel & Sky Lounge on December 12th and 13th, 2025. We sincerely apologize for the condition of your room, particularly the issues with insects, the uncleanliness of the bathroom, and the poor condition of the bed. These issues do not meet the hotel's hygiene standards and are a matter of great importance to management. Our hotel has implemented comprehensive pest control measures and is strengthening its room management quality control processes to prevent such incidents from recurring. We also apologize for the one-and-a-half-hour delay in food service due to an order recording error. Our Food and Beverage and Service teams will investigate this matter and improve our order recording system and kitchen operations to ensure greater efficiency and orderliness. Regarding the Wi-Fi connectivity issue, our IT team will be checking the network stability and connection to ensure your network connection remains uninterrupted. We apologize for the inconvenience. We believe your valuable feedback will be invaluable in improving our hotel services in the future. Sincerely, Management and Ecommerce, Grant Hotel & Sky Lounge

Dear Ms. N*a, Thank you for staying at Grant & Sky Lounge Hotel on December 21-22, 2025, and for giving us a rating of 6.3. We apologize that your room appeared somewhat dated and the cleanliness of the bathroom did not meet your expectations. This reflects our significant need for improvement in facilities management and cleanliness standards. We have forwarded your feedback to the housekeeping and engineering departments, which will conduct a thorough cleaning and improvements to our facilities to provide you with a more comfortable stay. We appreciate your valuable feedback and will strive to provide you with better service in the future. We hope to provide you with a more satisfying experience on your next stay. The Management and Ecommerce Team, Grant & Sky Lounge Hotel

Dear Mr./Ms. Mio M., Thank you for giving us a rating of 8.2 and for sharing your experience during your stay on 03–04 January 2026 at The Grantage Hotel & Sky Lounge. We are pleased to know that you found the room clean and enjoyed the bathtub. Your positive remarks mean a lot to our team. However, we sincerely apologize for the inconvenience caused by the unstable hot water. Having to wait for hours for the temperature to return to normal is certainly not acceptable. This issue has been forwarded to our Engineering team for a thorough inspection of the water heating system to ensure consistent performance for all guests. We truly appreciate your constructive feedback, as it helps us improve our facilities and services. We hope to welcome you back soon with a much smoother and more comfortable experience. Kind regards, Management & E-Commerce The Grantage Hotel & Sky Lounge

Dear Mr./Ms. D***a, Thank you for your wonderful rating of 8.2 and for sharing your experience during your stay on 31 December 2025 – 01 January 2026 at The Grantage Hotel & Sky Lounge. We are truly pleased to hear that our staff were accommodating and friendly, and that you genuinely enjoyed your stay. Your kind words mean a lot to our entire team and serve as motivation for us to continue delivering warm and attentive service to every guest. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Management & E-Commerce The Grantage Hotel & Sky Lounge