People often mention about Maestro Hotel Pontianak
All
Bedroom (98)
Ambiance (90)
Staff Friendliness (82)
Distance to City Center (80)
Accessibility (75)
Bathroom (69)
Room Space (66)
Hotel Area (66)
Surroundings (60)
Family Friendly (56)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Maestro Hotel Pontianak
Number of reviews per page
20
20
40
40
Customer reviews
SM
Salwa M. M.
Staycation
8.5
/10
Reviewed 3 day(s) ago
Suitable for a place to stay for wedding preparations
See original
Find this review helpful?
SM
Salwa M. M.
Staycation
9.1
/10
Reviewed 3 day(s) ago
Bring a group from Jakarta for a ngunduh mantu event at the UPB building, suitable for the comfort of the room, the downside is that the elevator access is limited so it is less comfortable if you bring a large family with rooms on different floors.
See original
Find this review helpful?
F***d
Business
8.1
/10
Reviewed 5 day(s) ago
The Wi-Fi is slow and won't even connect.
When it rains, water comes in through the cracks in the windows on the 5th floor, making the bedroom floor wet.
Cable TV error.
Service is not immediately responsive.
See original
Find this review helpful?
M***d
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean, and the restaurant food is very delicious.
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
V***a
Leisure
9.1
/10
Reviewed 3 week(s) ago
The hotel staff are friendly, next time I will stay here again
See original
1 people find it helpful
Accommodation's Reply
18 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
D***o
10.0
/10
Reviewed 5 week(s) ago
ok to hit here
it carrot
See original
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
M***d
10.0
/10
Reviewed 5 week(s) ago
Highly recommended, the hotel rooms are very comfortable.
See original
2 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
M
Mursid
9.4
/10
Reviewed 5 week(s) ago
The room is spacious, clean, and very quiet. The best maestro.
See original
Find this review helpful?
Accommodation's Reply
02 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
of
oon f. a.
Leisure
9.1
/10
Reviewed 6 week(s) ago
It's comfortable to stay here, even kids can swim
See original
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
D***a
Business
9.4
/10
Reviewed 6 week(s) ago
The hotel staff were very friendly, helpful and made the check-in and check-out process easy.
See original
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
N***N
Leisure
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the room is clean, the water is clean, everything works, thank you, Maestro, always be successful, the food is delicious and there are lots of them, it was a pleasure to stay here.
See original
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
V***e
Business
10.0
/10
Reviewed 7 week(s) ago
Good, clean, fragrant and pocket friendly
See original
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
J***s
Medical
7.6
/10
Reviewed 7 week(s) ago
the room is not soundproof, loud noises from the next room can be heard
See original
Find this review helpful?
Accommodation's Reply
02 Sep 2025
Greetings from Maestro Hotel. We apologize for any inconvenience you experienced. First of all, thank you for taking the time to share your feedback with us. We would like to apologize for your negative experience at our hotel. Please know that our team is working on it. We hope your next visit to Maestro Hotel will be a pleasant one and we look forward to welcoming you back. Warm Regards, Maestro Hotel
See original
I***n
10.0
/10
Reviewed 7 week(s) ago
Very satisfying... so good
Near the airport
Near food
See original
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
H***t
6.7
/10
Reviewed 8 week(s) ago
When I visited there, it was under renovation, the rooftop was not open, the food was not varied enough and the public facilities were not clean enough.
See original
Find this review helpful?
Accommodation's Reply
06 Aug 2025
Greetings from Maestro Hotel. We apologize for any inconvenience you experienced. First of all, thank you for taking the time to share your feedback with us. We would like to apologize for your negative experience at our hotel. Please know that our team is working on it. We hope your next visit to Maestro Hotel will be a pleasant one and we look forward to welcoming you back. Warm Regards, Maestro Hotel
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
S***i
10.0
/10
Reviewed 10 week(s) ago
Affordable prices and friendly hotel staff
See original
Find this review helpful?
Accommodation's Reply
30 Jul 2025
Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel
See original
Fs
Fitramulya s.
Staycation
7.0
/10
Reviewed 10 week(s) ago
The breakfast menu could be improved and more choices added, this morning I was a bit disappointed with the menu.
See original
1 people find it helpful
Accommodation's Reply
30 Jul 2025
Greetings from Maestro Hotel. We apologize for any inconvenience you experienced. First of all, thank you for taking the time to share your feedback with us. We would like to apologize for your negative experience at our hotel. Please know that our team is working on it. We hope your next visit to Maestro Hotel will be a pleasant one and we look forward to welcoming you back. Warm Regards, Maestro Hotel
See original
Y***I
8.5
/10
Reviewed 11 week(s) ago
The female staff were friendly, but the male staff were lacking.
The bathroom faucet was broken, so we had to move rooms. The floor had stains that were said to be difficult to clean. It would be better if there was a carpet near the bed so that when I got on the bed, my feet would be clean.
See original
1 people find it helpful
Accommodation's Reply
30 Jul 2025
Greetings from Maestro Hotel. We apologize for any inconvenience you experienced. First of all, thank you for taking the time to share your feedback with us. We would like to apologize for your negative experience at our hotel. Please know that our team is working on it. We hope your next visit to Maestro Hotel will be a pleasant one and we look forward to welcoming you back. Warm Regards, Maestro Hotel
See original
L***y
5.0
/10
Reviewed 11 week(s) ago
I got an upgrade because I wanted to ask for a connecting room. When I entered the room, it smelled really bad. I complained, but they said that they would spray the room with a lot of freshener because it was full that day and there were no empty rooms. It still smelled bad. There were lots of small cockroaches walking around the room table and in the toilet. There were also lots of flies and mosquitoes in the lobby.
Read More
See original
Find this review helpful?
Accommodation's Reply
30 Jul 2025
Greetings from Maestro Hotel. We apologize for any inconvenience you experienced. First of all, thank you for taking the time to share your feedback with us. We would like to apologize for your negative experience at our hotel. Please know that our team is working on it. We hope your next visit to Maestro Hotel will be a pleasant one and we look forward to welcoming you back. Warm Regards, Maestro Hotel