M***a

Transit

8.5

/10

Reviewed 6 day(s) ago

A good place to stay. Thank you.

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Alesha W.

10.0

/10

Reviewed 2 week(s) ago

The hotel staff was very helpful with the check-in process.

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Accommodation's Reply

06 Jun 2026

Dear Ms. Alecha W., Thank you for taking the time to share your experience at Santika Mega City Bekasi. We are delighted to hear that our team was able to assist you very well during the check-in process. Friendly, prompt, and professional service is our commitment to ensuring every guest's comfort from the moment they arrive. We will forward your compliments to the relevant team members to inspire us to continue providing the best service. We hope to welcome you back to Santika Mega City Bekasi on your next visit. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi

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A***a

Transit

10.0

/10

Reviewed 2 week(s) ago

The hotel staff are very friendly, polite, courteous, and smile at customers.

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S***i

8.5

/10

Reviewed 3 week(s) ago

Very satisfied but the food is lacking

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Accommodation's Reply

06 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your review of your experience at Santika Mega City Bekasi Hotel. We are delighted to hear that you were satisfied with the service and your overall stay. We also appreciate your feedback regarding the food, which we will use to improve the quality and variety of dishes served in our restaurant. Your feedback is invaluable to us as we strive to continuously improve our services and hotel facilities. We hope to welcome you back in the future for an even better and more memorable experience. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel

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Mentari

10.0

/10

Reviewed 3 week(s) ago

The hotel staff was very friendly and accommodating to requests, hehe. The rooms were clean and comfortable. The breakfast was quite tasty. Keep up the good work. Keep up the good work!

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Accommodation's Reply

06 Jun 2026

Dear Mr. Mentari, Thank you for taking the time to share your experience at Santika Mega City Bekasi. We are delighted to hear that you were satisfied with the friendliness of our staff who were able to meet your needs, as well as the comfort and cleanliness of your room during your stay. We also appreciate your appreciation for the breakfast served. Your comments and support encourage us to further develop and improve the quality of our services and facilities. We hope to welcome you back to Santika Mega City Bekasi in the future. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi

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B***a

Staycation

9.7

/10

Reviewed 6 week(s) ago

Overall it's ok, only one minus, I asked for additional mineral water, they said 2 more bottles free per day from the start of check in until the next day but they didn't deliver it, I've called 3 times and told the staff who delivered the room service too.

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Accommodation's Reply

14 May 2026

Dear Valued Guest, Thank you for your positive review and rating of Santika Mega City Bekasi Hotel. We are delighted to hear that you enjoyed the hotel's atmosphere and the food we served. We will pass on your compliments to Arta and the entire team to encourage us to continue striving for the best service. We hope to welcome you back again in the future. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel

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Toguan F. M.

Staycation

9.4

/10

Reviewed 9 week(s) ago

Staycation with my Hubby, the staff's friendliness at check-in was impressive because they finally tried to fulfill the room request, plus Wi-Fi, location, menu & breakfast taste were quite okay, even late check out was given 1 hour by Santika Hotel. Memorable, fun, & God bless all crew of Santika Mega City Hotel yee

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1 people find it helpful

Accommodation's Reply

18 Apr 2026

Dear Mr. Tokuan, From Santika Mega City Bekasi Hotel, we respectfully thank you for the opportunity to welcome and serve you during your stay. We are honored to receive your review. We hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi Hotel as your home away from home. Sincerely, Marivnus Harefa, General Manager, Santika Mega City Bekasi Hotel

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Ubay C.

10.0

/10

Reviewed 9 week(s) ago

The oxtail soup and goat fried rice are recommended.

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Accommodation's Reply

21 Apr 2026

Dear Mr. Ubai, From Santika Mega City Bekasi Hotel, we respectfully thank you for the opportunity to welcome and serve you during your stay. We are honored to receive your review. We hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi Hotel as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel

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Anisa

Staycation

9.7

/10

Reviewed 11 week(s) ago

Friendly hotel staff, strategic location, complete facilities, kids friendly 👍

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Accommodation's Reply

08 Apr 2026

Dear Ms. Anisa N, This is a brief message from Santika Mega City Bekasi Hotel. We would like to thank you for the opportunity to welcome and serve you at Santika Mega City Bekasi Hotel. We are honored to receive your feedback regarding our services and facilities. We hope to welcome you back to Bekasi again and provide even better service. Sincerely, Maryunas Harefa, General Manager, Santika Mega City Bekasi Hotel

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S***i

Staycation

8.5

/10

Reviewed 11 week(s) ago

Very pleasant and helpful, next time will be back

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2 people find it helpful

Accommodation's Reply

08 Apr 2026

Dear Valued Guest, We respectfully extend an invitation from Santika Mega City Bekasi Hotel. We thank you for giving us the opportunity to welcome and serve you at Santika Mega City Bekasi. We are honored to receive your feedback regarding our services and facilities. We sincerely hope to welcome you back to Bekasi again and look forward to providing even better service. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel

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E***I

Staycation

8.4

/10

Reviewed 11 week(s) ago

There are used tissues in the bathroom.

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Accommodation's Reply

14 Apr 2026

Dear Valued Guest, Thank you for your review and rating. On behalf of the management of Santika Mega City Bekasi Hotel, we sincerely apologize for any inconvenience you experienced during your stay. We will certainly take this feedback into consideration for future improvements to better meet your expectations and prevent such incidents from happening again. We look forward to seeing you again. Marivnus Harefa, General Manager, Santika Mega City Bekasi Hotel

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Oetari n.

10.0

/10

Reviewed 12 week(s) ago

The staff are all very friendly, the check-in and check-out process is also fast, so happy to stay here, recommended.

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Accommodation's Reply

02 Apr 2026

Dear Mr. Oetari, Sincerely, from Santika Mega City Bekasi Hotel. We thank you for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi Hotel as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel

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J***A

Business

10.0

/10

Reviewed 13 week(s) ago

Very strategic location, comfortable rooms, friendly staff, varied and delicious food.

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1 people find it helpful

Accommodation's Reply

26 Mar 2026

Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel

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A***a

Staycation

8.2

/10

Reviewed 18 week(s) ago

I've been a regular at the Santika Hotel, but this is the first time I've noticed something lacking in the restroom area... Please check the restroom area, especially the closet.

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3 people find it helpful

Accommodation's Reply

18 Feb 2026

Dear Valued Guest, Thank you for your review. Your feedback is invaluable in helping us improve our facilities and services in the future. We look forward to welcoming you back again and providing you with an even better experience. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel

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M***a

10.0

/10

Reviewed 19 week(s) ago

The hotel is nice and clean. Thank you for providing the best service.

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Accommodation's Reply

11 Feb 2026

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D***s

Transit

7.0

/10

Reviewed 20 week(s) ago

This was the worst experience I’ve ever had. It was late at night and very tiring, and getting there was extremely inconvenient. The location inside Mega City Bekasi is poorly arranged, with no clear signs for motorcycle users. The parking staff did not give clear instructions and made the situation very inconvenient. They also asked too many questions, almost like an interrogation, just because I arrived on a motorcycle.

4 people find it helpful

Accommodation's Reply

04 Feb 2026

Dear Valued Guest, Thank you for your review. We apologize for any inconvenience you experienced during your stay. We will use this review to improve our services and facilities to provide you with a better experience on your next stay. We hope to welcome you back to Santika Mega City Hotel and provide you with an even more memorable stay. Sincerely, Maryunas Harefa, General Manager, Santika Mega City Hotel

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Mamik W.

Transit

10.0

/10

Reviewed 21 week(s) ago

Santika is always the best. (Mega City Bekasi, Kuningan West Java, Bandung, Jakarta, Surabaya).

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Accommodation's Reply

23 Jan 2026

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METRO S.

Staycation

8.5

/10

Reviewed 21 week(s) ago

Child friendly, close to the mall, good, hopefully there will be more promotions

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Accommodation's Reply

23 Jan 2026

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W***n

9.1

/10

Reviewed 22 week(s) ago

fun and enjoyable for kids

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1 people find it helpful

Accommodation's Reply

23 Jan 2026

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Sara T. A.

Staycation

10.0

/10

Reviewed 22 week(s) ago

The food is delicious, the rooms are comfortable. The swimming pool is okay.

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2 people find it helpful

Accommodation's Reply

21 Jan 2026

Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel

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Hotel Santika Mega City Bekasi

Overall Ratings & Reviews Hotel Santika Mega City Bekasi

8.6

8.5

8.4

8.5

8.5

Traveler Reviews Hotel Santika Mega City Bekasi