Overall Ratings & Reviews Hotel Novena

It's surprising that a hotel at this price uses river water, is very dirty and sandy, so it's not hygienic. Even though I've stayed here several times, this is the first time the quality of cleanliness is so bad. Come on, there's a big event in September with this quality, it's not worth it at that price.

The toilet is a bit broken so it's not very comfortable, it's located in an old building, but the cafe is really good.

The location is very strategic in the center of Bone city, for the facilities for the bathrooms, especially in the smelly pool, in the room there are tissues provided, not just one piece that appears empty underneath 🤣

the hotel is recommended for those going to bone regency. but there are some things that need to be inputted, namely the breakfast menu which still needs some variations. but overall it's okay considering the location of the hotel is in the Regency, of course this hotel is highly recommended for those who are in bone regency

Nice new room and bathroom. Be carefully, there are 2 different parts of the hotel. Cheaper smoking rooms by the karaoke coffee, and more expensive new luxury rooms in the main building. Swimmingpool with gym area and coffee area are beautiful. The hotel is in the middle of town with fastfood stores and coffee shops arround town. Breakfast looks very nice, but I haven't tried. Diner was delicious. Thank you

Thanks. The bathroom closet is broken

Nice hotel, clean swimming pool, good breakfast.

One of the best hotels in Bone City.

Most of the hotel staff find it very difficult to smile.

I ordered 3 rooms, check-in time was 14.00 and arrived at the location at around 16.30 but was still told to wait for 1 room which was not ready.

The rooms are clean and the food is delicious, the breakfast is delicious and has a varied menu, the swimming pool is clean.

Hotel bagus, bersih, berkualitas. Layanan sangat bagus. Trims.

The room was clean but it took a while to check in. The check in time was 14:00. But we entered the room at 14:45. The staff were friendly and provided good service.

Took a deluxe room in a new building. Booked well in advance and requested a large bed but was not given, the reason was because the booking was made through an application 😅. When I first entered, the floor of the room was dusty + the toilet smelled a bit, maybe because of the water. The next day, I requested the housekeeping to clean the room because I would be gone all day and they agreed + didn't forget to turn on the clean my room button. When I returned to the hotel, it turned out the room wasn't cleaned. It was already very dusty from the first time I entered 🥴. The breakfast was quite varied, there was a swimming pool too. The location is very, very strategic, in the middle of the city and there are many kinds of restaurants/coffee shops around the hotel. This is not the first time I've stayed here, and there is still no change in terms of cleanliness. It's a shame, the rate is expensive but the cleanliness is lacking. Maybe in the future the problem of room cleanliness can be taken more seriously by hotel management.

Saya coba hubungin via wa tp admin nya slow respon banget (awalnya via telpon tp di arahkan agar chat via wa saja). Setelah check in, kebagian kamar 407. Termyata ac nya ga dingin sama sekali. Ga lagi lagi deh nginep hotel di sini!

Kamarnya tidak sesuai ekspektasi.

Kebersihan mantap pelayanan oke cuma, untuk bangunan ini satu dengan tempat karaoke.

Yang dikasi kamar yang tempat lama dan tidak ada liftnya, sangat tidak sama kamar nya yang dihorel baru dan hotel lama sementara harga sama.

Booking 2 kamar di hari berbeda, dapatnya di building depan, lantai 3, sedangkan lift tidak menyala. Kasur dan bantal standar bersih, tapi kamar mandinya jorok, lantainya seperti tidak pernah disikat. Booking hari pertama saya kelupaan celana jeans, saya menghubungi pihak hotel katanya tidak ada di lost & found, saya minta untuk menghubungi pihak housekeeper yang bertugas hari itu tapi sudah tidak ada follow up lagi dari pihak hotel. Padahal setiap kali saya kunjungan ke Bone, saya selalu menginap di hotel ini, tapi sering dapat di building baru. Ternyata building lama kesenjangan sosialnya sangan terlihat. Semoga building depan cepat di renovasi.

Bersih banget. Makanan di restoran enak, murah dan porsinya banyak banget. The best pokoknya. Hotel bintang 4 di maros saja ga sebersih ini. Sprei nya putih bersih. Kamarnya harum. In syaa Allah Balik bone bakalan mampir lagi ke sini. Terima kasih y sukses trus buat Novena