Dear Ms. Hartadinata, Warmest regards, Whiz Prime Hotel Sudirman Pekanbaru Thank you for choosing to stay with us and for taking the time to share your feedback about our hotel. We apologize for any inconvenience caused and we will continue to strive to improve our services in the future to prevent this from happening again. We sincerely hope to welcome you back again. Best regards, Whiz Prime Hotel Sudirman Pekanbaru