8.3
Very Good
From 350 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
8.2
Meal
8.1
Location
8.5
Service and Facilites
8.3
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Traveler Reviews Grand Panorama Lembang
Number of reviews per page
20
40
Customer reviews
Tjhin A.
Leisure
6.8
/10
Reviewed 16 week(s) ago
The room location has no view. The restaurant food is delicious.
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m***d
10.0
/10
Reviewed 36 week(s) ago
Cool.
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2 people find it helpful
A***l
Leisure
8.5
/10
Reviewed 67 week(s) ago
The employees are not very friendly and are too rude.
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1 people find it helpful
Accommodation's Reply
09 May 2024
Warmest Greetings from Hotel Grand Panorama Lembang, Thank you for the review given, we always strive hard to provide the best service to every guest, and really appreciate your appreciation of our efforts. We would like to apologize for the service of our staff which still does not meet your expectations, and we will continue to strive to improve the quality of service and improve the performance of hotel employees. The reviews provided really help us in providing the best service to each individual. Hopefully we can welcome you back in the future for an even better staying experience. Don't hesitate to contact us if you need further assistance. Warm Greetings, Front Office Team.
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PG
Pamuji G. R.
9.7
/10
Reviewed 76 week(s) ago
Sejak tahun 2000 sudah menjadi Hotel pilihan keluarga, karena setiap berlibur bersama keluarga di Lembang selalu menginap di sini, termasuk beberapa kali menyambut malam pergantian tahun baru di hotel ini. Staf hotel yang ramah, bersahabat dan kekeluargaan menjadi ciri khas hotel ini sejak dulu. Dan meskipun beberapa sarana dan perlengkapan hotel, khususnya yang ada di Rumah Kayu perlu segera diperbaiki dan diganti karena faktor usia, tetapi kenyamanan tamu dan kebersihan kamar tetap menjadi prioritas hotel ini.
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4 people find it helpful
B
Bariyah
10.0
/10
Reviewed 83 week(s) ago
Tempatnya nyaman sekali buat keluarga dan anak-anak pun have fun di sini.
1 people find it helpful
tw
tri w. k.
9.4
/10
Reviewed 85 week(s) ago
The place is nice and the weather is cold, the lack of TV is very old school.
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4 people find it helpful
DT
Daniel T. S.
6.1
/10
Reviewed 91 week(s) ago
The hot water didn't work and the sound of the neighbor next door could be heard.
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2 people find it helpful
Accommodation's Reply
30 Nov 2023
Hello Brother Daniel, thank you for taking the time to give us a review. Stefanus' suggestions and input are very meaningful for the growth of our hotel and we have conveyed this input to the relevant team to improve the quality of our hotel rooms. See you next time. Thank You.
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SR
Stefanus R.
9.0
/10
Reviewed 94 week(s) ago
Maybe try repairing the bathroom door in the cottage room and cleaning the window and cleaning the dust. Overall, the place is quite good. WiFi doesn't reach the cottage, try adding a router or something similar.
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1 people find it helpful
Accommodation's Reply
06 Oct 2023
Hello Sis Stefanus, thank you for taking the time to give us a review. Stefanus' suggestions and input are very meaningful for the growth of our hotel and we have conveyed this input to the relevant team to improve the quality of our hotel rooms. See you next time. Thank You.
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Mindo
8.5
/10
Reviewed 118 week(s) ago
If it's quiet, it's not noisy and it's like in the countryside, it's really ok. But something has to be fixed. Like the TV, the bathroom needs to be improved again.
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11 people find it helpful
RD
Rickardo D. I.
8.7
/10
Reviewed 134 week(s) ago
The hotel is on the side of the road but the rooms are far from the road, so it's noisy, only disturbed by the guests next to the room who chat until late at night. The bathroom closet leaked so the water kept flowing.
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10 people find it helpful
ns
novita s.
8.5
/10
Reviewed 134 week(s) ago
Hotel lama, kamar ok, banyak kucing berkeliaran sampai masuk ke kamar kalo kamar tidak ditutup.
6 people find it helpful
Lis
6.0
/10
Reviewed 146 week(s) ago
The warm water facility doesn't work, the bathroom must be repaired again. Very little soap left.
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6 people find it helpful
ES
Eka S. P.
8.5
/10
Reviewed 149 week(s) ago
The children are happy, the service is responsive and friendly.
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2 people find it helpful
AHMAD N.
8.5
/10
Reviewed 159 week(s) ago
Friendly, satisfying, not buying complicated.
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Ms
Momo s.
10.0
/10
Reviewed 167 week(s) ago
The waiter was friendly, the electric kettle didn't work, the bathroom shower couldn't be used, the tv was still a tube tv, there was no air conditioning because it was already cold but at that price it's not enough if there is no ac, breakfast is not included, but the hotel provides for those who want breakfast, the food is delicious, the swimming pool is dirty, please improve the cleanliness of the pool. Towels, toiletries, slippers, coffee, tea and others are provided. Thank you
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3 people find it helpful
ET
Edo T.
9.0
/10
Reviewed 197 week(s) ago
Steady right, definitely back again
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lS
lola S. M.
8.5
/10
Reviewed 197 week(s) ago
The recommendation is good, the place is comfortable, clean, the room is good
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6 people find it helpful
HW
Hendri W.
9.7
/10
Reviewed 226 week(s) ago
This accommodation is very professional, serving guests satisfactorily. good manner employee ... mantaps and recommend
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6 people find it helpful
EK
Evi K.
5.5
/10
Reviewed 243 week(s) ago
The hot water did not work then we moved the enting to another room but the mattress smelled of urine. the room is damp, the cleanliness is lacking. Mild lack of ventilation. The dust is so tasteful.
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11 people find it helpful
Accommodation's Reply
21 Dec 2020
Thank you for your input, we will always wait for your arrival again
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VH
Vonny H.
9.1
/10
Reviewed 245 week(s) ago
Strategic location near the Lembang market. Clean luxury cottages just sip. lack of WiFi can & apos; t connect.
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2 people find it helpful
Number of reviews per page
20
40
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