8.4
Very Good
From 4,760 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.3

Location

8.5

Service and Facilites

8.4

People often mention about Ayola First Point Hotel Pekanbaru
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Bedroom (47)
Ambiance (45)
Surroundings (41)
Staff Friendliness (41)
Hotel Area (38)
Accessibility (37)
Bathroom (36)
Room Space (35)
Family Friendly (31)
Wifi (31)
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Traveler Reviews Ayola First Point Hotel Pekanbaru

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40
Customer reviews
t***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Access to culinary tours is very easy, as Ayola is surrounded by food. I chose a room overlooking Riau Garden City, so I could see the lights and activity from my room. The staff was friendly, and the room was clean. I'll definitely stay here again next time 😁
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N***r
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
The AC is not cold enough,,, it's more like the AC fan which is strong so when you wake up in the morning you get a cold. As for the cleanliness and comfort of the room, I really like it🙏🙏🙏,, I have stayed at this hotel before
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N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Good for families, good facilities and service.
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M***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Highly recommended for a getaway, it's also comfortable for that price, if I go to Pekanbaru again I will stay there again.
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Accommodation's Reply
17 Jul 2025
Dear valued guest, Thank you for taking the time to leave a positive review. Your feedback is a source of motivation for us to maintain the quality of our service and always strive to provide the best for you. It's a pleasure to know that you are satisfied with our service. My entire team and I look forward to your next visit. Warmest regards, Romie Lesmana, General Manager
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P***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The smoking room was too stuffy with the smell of cigarette smoke due to a malfunctioning exhaust. People had to go downstairs to smoke.
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Accommodation's Reply
17 Jul 2025
Dear valued guest, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for choosing our hotel and taking the time to leave a review. We apologize for any inconvenience you experienced during your stay. Thank you for your suggestions and feedback regarding the air circulation in the room. This is our concern so that we can always provide the best for you. We look forward to welcoming you back here, of course with our best facilities and services. Best regards, Romie Lesmana, Hotel Manager
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d***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel location is very strategic, comfortable, clean, recommended for those traveling to Pekanbaru.
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Accommodation's Reply
09 Jul 2025
Dear valued guest, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for taking the time to leave a review. Your feedback motivates us to maintain the quality of our service and always strive to provide the best for you. My entire team and I look forward to your next visit. Warmest regards, Romie Lesmana, General Manager
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
Needs to be improved, especially in terms of delivery/receiving food orders from outside via ojol, please at least ojol can leave guest orders at the reception. Thank you.
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Accommodation's Reply
23 Jun 2025
Dear A*e, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for taking the time to give a review, we apologize for the inconvenience you felt. Currently we have provided a pick-up point less than 15 meters from the lobby for the convenience of our guests in using the drop off, seating and waiting area facilities located in the lobby area, and this will be conveyed by our security as a form of socialization to online delivery service partners. With this we hope to provide convenience in transactions between service providers and hotel guests. Warm Regards, Romie Lesmana. General Manager
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A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff was friendly and the room was clean.
1 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear A***s, Warmest greetings from Ayola First Point Hotel Pekanbaru Thank you for staying with us and taking the time to give us a good response. It's great to know that you feel comfortable with us. Our services and facilities are well received. We will use your impressions and messages as learning to be better in the future. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. Me and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana General Manager
M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Good job. Improve it further.
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Accommodation's Reply
23 Jun 2025
Dear Mr. M*a, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you feel comfortable with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The room I live in has lots of ants.
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Accommodation's Reply
13 Jun 2025
Dear valued guest, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for choosing Ayola First Point Hotel as your choice, we apologize for the inconvenience you experienced during your stay. Your feedback regarding insects in the room will be followed up immediately and preventive measures will be taken so that similar things do not happen again. We hope to welcome you back here, of course with better service and facilities. Best regards, Romie Lesmana. General Manager
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D***d
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The hotel location is strategic and easy to get everywhere.
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear valued guest, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you feel comfortable with us. Our services and facilities are well received. Your impressions and messages will be used as learning for the future. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The price is worth it and easy to reach, the service is great.
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Accommodation's Reply
28 May 2025
Dear valued guest, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you felt comfortable during your stay with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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G***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Next time I'll come here again, it's really comfortable
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1 people find it helpful
Accommodation's Reply
28 May 2025
Dear valued guest, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you felt comfortable during your stay with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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Bella r.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The security service under the name Riskal was quite polite and good at explaining in detail and was very friendly to the security guards on guard. I felt quite comfortable because they were all good people.
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1 people find it helpful
Accommodation's Reply
28 May 2025
Dear Mrs. Bella, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you felt comfortable during your stay with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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Shafrina
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very nice hotel, friendly staff
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Accommodation's Reply
28 May 2025
Dear Mrs. Shafrina, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you felt comfortable during your stay with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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Celsa D. U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
the hotel is nice and clean... the staff is friendly and the breakfast menu is varied... there is a swimming pool which also makes it comfortable for a staycation🌷
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Accommodation's Reply
28 May 2025
Dear Ms. Celsa, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you felt comfortable during your stay with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Good job. It's good, please improve it further.
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Accommodation's Reply
28 May 2025
Dear valued guest, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you felt comfortable during your stay with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
very strategic location, near the tropicana swimming pool, milkyway playground, pana square, riau garden, culinary food, starbuck brand, mcd, fore, just walking and close, basically around the hotel there are many famous brands, without having to ride a motorbike/car again from the hotel.
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Accommodation's Reply
28 May 2025
Dear valued guest, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you felt comfortable during your stay with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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F***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Hotel staff is very friendly, place is very comfortable
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1 people find it helpful
Accommodation's Reply
28 May 2025
Dear valued guest, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you felt comfortable during your stay with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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Suwardi S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Comfortable and quiet for family.
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Accommodation's Reply
28 May 2025
Dear Mr. Suwardi, Warm greetings from Ayola First Point Hotel Pekanbaru. Thank you for staying with us and taking the time to give us a good response. It is a pleasure to know that you felt comfortable during your stay with us. Our services and facilities are well received. The experience you provide is one of the motivations for us to maintain the quality of our services and always try to provide the best for you. I and the entire team here are always looking forward to your next visit. Warm regards, Romie Lesmana. General Manager
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Number of reviews per page
20
40