The room had no hot water. I was very dissatisfied with the attitude of the night shift staff. I booked an extra night because I didn't have a bus ticket back to Saigon and had to book a flight the next morning, and because the afternoon shift staff was enthusiastic in supporting me, they asked me to stay an extra night and I had paid 100% of the room fee. At 4am, when I asked the staff to open the door, you waited for the room to be checked before opening the door. I had already paid for the room, and my husband and I hadn't run away. Did you still have my ID? After you checked the room and opened the door, you also let me sit in the hotel to wait for the car, but why did my husband just go out to smoke and immediately lower the door, leaving my husband and I sitting on the street with a pile of luggage? Extremely rude and impolite! The cleaning lady came in to clean without knocking on the door when I didn't ask and my husband and I were sleeping. What's going on??? When I told her, she said sorry, she thought I had checked out. Did the hotel not update the staff on this issue? If my husband and I were taking a bath, would it be terrible? But this happened twice in the 3 nights I stayed. I went on vacation and wanted to rest, but 2 days I had to wake up early in the middle of the trip because of problems like this.!