After 7pm, there are no services including food and drink, the cable is closed at 9pm, so the family had to stay in the room to eat instant noodles and drink water from the fridge! The wifi signal after this time is also extremely weak! We were very surprised and scared when we called and asked and the receptionist confirmed that the 3rd floor dining area was still open, but when the family went up, it was closed and dark. We walked to the reception and there was no car service because all the staff had gone home and there was only the receptionist. The receptionist was annoyed and drove the car to pick up the guests even though we had to wait for the car for 30 minutes!!! and reversed the car so badly that the car almost backed up into the abyss!!! It was terrible!!! We were taken to the central restaurant area and the fancy night cafe as advertised, but it was also closed! After struggling for a while, it was around 8pm so the family decided to go back to the room to eat instant noodles and try to stay overnight! The next day, when checking out, we had to wait for the elevator for a long time before the staff opened their mouth to ask for the elevator to the parking lot. The receptionist asked for the elevator to the parking lot, but they didn't give us any instructions. They asked us to choose the left or right stairs, so the family had to carry their luggage and the two elderly people had to walk.