8.6
Very Good
From 6,715 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.7

People often mention about Amaris Hotel Margorejo Surabaya
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Staff Friendliness (73)
Taste (67)
Variety (63)
Ambiance (61)
Bedroom (61)
Accessibility (60)
Distance to City Center (58)
Bathroom (57)
Surroundings (56)
Hotel Area (56)
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Traveler Reviews Amaris Hotel Margorejo Surabaya

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20
40
Customer reviews
Illa N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Wonderful hotel, staff, and food. Recommended hotel.
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Accommodation's Reply
10 Jun 2025
Dear Mr. / Mrs. Illa N. Warm greetings from Amaris Hotel Margorejo - Surabaya. We thank you for your review on Traveloka. It is very pleasant to hear that you are comfortable and enjoy staying at Amaris Hotel Margorejo - Surabaya, Your input means a lot to us and we will improve our quality and service again, We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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Steven A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The staffs are friendly. Nice breakfast. The room has no refrigerator, but we can ask help to store at the hotel's refrigerator. AC room is not so cold, maybe need more frequent maintenance. Unfortunately during my stay, there was an external building maintenance which reduced the number of car parking. Luckily there is a free valet parking which is so helpful.
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Mr. Steven A. Warm greetings from Amaris Hotel Margorejo Surabaya. Thank you for choosing Amaris Hotel Margorejo Surabaya to stay, we thank you for your review and input. For this matter we have coordinated with the Engineering team for maintenance and ensured that the AC is functioning properly / cold once again we thank you for your input and information and for the future or next visit we will try to be more comfortable. We really hope to always be a comfortable place to stay during your visit to the city of Surabaya. Thank you. Best regards, Harmadi. Hotel Manager.
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F***H
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
No intention to bring down, purely my review. + Breakfast has many menus and is delicious. + There are 2 towels. + Limited parking but assisted by hotel staff. + Fast check-in. - TV picture is not clear. - Exhaust fan is dead. - The entire corridor smells of cigarette smoke. - AC takes a long time to cool. - Wi-Fi is intermittent. - Only 1 toothbrush, even though 2 people
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Accommodation's Reply
04 Jun 2025
Dear Guest Mr. / Mrs. F * H. Thank you for taking the time to provide a review of your experience at Amaris Hotel Margorejo, we apologize profusely for the inconvenience you experienced during your stay at our Hotel, Regarding TV Picture, Exhoust dead, cigarette smell, AC takes a long time to cool, Wifi disconnected we will make improvements to ensure similar things do not happen again in the future, and for Toothbrushes in the design / standard only 1 (one) and if you need additional we will be happy to send to guests who need additional, a comfortable and satisfying stay experience for every guest is our priority and we are very sorry that your visit did not meet expectations, once again we apologize for the inconvenience and we greatly appreciate your input as part of our efforts to continue to improve our services, we hope to still be given the opportunity to welcome you back in the future and provide a much better experience. Best regards. Harmadi. Hotel Manager.
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W***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
clean room friendly staff very tasty food lots of variety. thank you very much
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1 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Mr./Mrs. W*y, Thank you for taking the time to provide your review and comments about Amaris Hotel Margorejo - Surabaya, we are glad to hear that you enjoyed your experience at Amaris Hotel Margorejo - Surabaya. We look forward to welcoming you back soon to enjoy your experience at Amaris Hotel Margorejo - Surabaya. Best wishes & Stay Healthy. Best regards, Harmadi - Hotel Manager.
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Agus W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly service and affordable prices.
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1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Mr. Agus W, Thank you for taking the time to give your review and comments about Amaris Hotel Margorejo - Surabaya, we are glad to hear that you enjoyed your experience at Amaris Hotel Margorejo - Surabaya. We look forward to welcoming you back soon to enjoy your experience in the room and at express. Best wishes & Always be healthy. Best regards, Harmadi - Hotel Manager
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J***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Stayed here because I wanted to see a concert at Jatim Expo. The room was clean and if you want to go to the city center or find food around there, it's quite close and there are many. It's also quite close to Papaya and Plaza Marina if you want to go to Wonokromo Station, it's also close. The breakfast is delicious and the room is also clean
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2 people find it helpful
Accommodation's Reply
20 May 2025
Dear valued guest Mr. / Mrs. J * y. Warm greetings from Amaris Hotel Margorejo Surabaya. Thank you for your time to review our Hotel, we are very happy to hear that you feel comfortable during your stay at Amaris Hotel Margorejo - Surabaya, room cleanliness and comfort are our priorities and as expected, and, feedback like this motivates us to continue to improve our services so that your experience will be better in the future, we hope to welcome you back on your next visit, warm greetings from. Harmadi. Hotel Manager.
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Rachmadi W. P. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The staff is friendly, and thank God you can leave frozen food in the hotel's refrigerator. The soundproofing of the room is a bit lacking, the noise from outside is quite disturbing in the middle of the night.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr. Rachmadi W. P. S. Warm greetings from Amaris Hotel Margorejo - Surabaya. We thank you for your review on Traveloka. It is very pleasant to hear that you are comfortable and enjoy your stay at Amaris Hotel Margorejo - Surabaya, Your input means a lot to us and we will improve our quality and service again, We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Clean hotel, ok price. Please note the exhaust fan in the bathroom is not working.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr./Mrs. E*i. Warm greetings from Amaris Hotel Margorejo Surabaya. Thank you for choosing Amaris Hotel Margorejo Surabaya to stay, we thank you for your review and input. For this matter, we have coordinated with the Engineering team to ensure that the exhaust in the bathroom is running well, once again we thank you for your input and information and for the future or next visit we will try to be more comfortable. We really hope that we can always be a comfortable place to stay during your visit to the city of Surabaya. Thank you. Best regards, Harmadi. Hotel Manager.
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mas K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Amaris Margorejo is amazing. Besides the price is very affordable, it is clean. The food and welcome drink are okay. Anyway, you won't regret it.
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2 people find it helpful
Accommodation's Reply
19 May 2025
Dear guest, Mr. Mas Ke. Thank you for staying at Amaris Hotel Margorejo-Surabaya and taking the time to write a review for us, we are very pleased to know that you have received excellent service from our staff during your stay at Amaris Hotel Margorejo - Surabaya. Your great praise for our staff has been conveyed to the team. Your very kind words are undoubtedly a great motivation for all of us to always give our best, It is a pleasure for us to be able to serve you again with our best hospitality on the next occasion. Warm regards. Harmadi. Hotel Manager.
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Hadi W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Sorry, the Wi-Fi in the room often disconnects for 30 minutes. Please pay more attention.
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2 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr. Hadi W. Warm greetings from Amaris Hotel Margorejo Surabaya. Thank you for choosing Amaris Hotel Margorejo Surabaya to stay, we thank you for your review and input. For this matter, we have coordinated with the Engineering/IT team to ensure that the Wi-Fi connection in the room is running well, once again we thank you for your input and information and for the future or next visit we will try to be more comfortable. We really hope that we can always be a comfortable place to stay during your visit to the city of Surabaya. Thank you. Best regards, Harmadi. Hotel Manager.
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Satria P. j.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The place is nice, the service is friendly and the prices are pretty good.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear guest Mr. Satria P. J. Thank you for staying at Amaris Hotel Margorejo-Surabaya and taking the time to write a review for us, we are very pleased to know that you have received excellent service from our staff during your stay at Amaris Hotel Margorejo – Surabaya. Your great compliments for our staff have been conveyed to the team. Your very kind words are undoubtedly a great motivation for all of us to always give our best, It is a pleasure for us to be able to serve you again with our best hospitality on the next occasion. Warm regards. Harmadi. Hotel Manager.
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R***d
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Large, clean and comfortable room. Hotel is close to the city center and easy to reach.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr./Mrs. R*d. Warm greetings from Amaris Hotel Margorejo - Surabaya. We thank you for your review. It is very pleasant to hear that you are comfortable and enjoying your stay at Amaris Hotel Margorejo - Surabaya. Your input means a lot to us and we will improve our quality and service. We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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Rizka F. O.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Booked this hotel room because I needed a break while taking care of Dad at RSAL. And it was really worth staying there. The room was nice, clean, tidy, the parking lot was also quite spacious (although the canopy was limited for motorbikes).
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2 people find it helpful
Accommodation's Reply
07 May 2025
Dear valued guest Mrs. Rizka F. O. Warm greetings from Amaris Hotel Margorejo Surabaya. Thank you for your time to review our Hotel, we are very happy to hear that you felt comfortable during your stay at Amaris Hotel Margorejo - Surabaya, room cleanliness and comfort are our priorities and as expected, and, feedback like this motivates us to continue to improve our services so that your experience will be better in the future, we hope to welcome you back on your next visit, warm greetings from. Harmadi. Hotel Manager.
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dhanny k. s.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
good, friendly staff, clean room, soundproof outside
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1 people find it helpful
Accommodation's Reply
05 May 2025
Dear Mr. / Mrs. Dhanny to. S. Warm greetings from Amaris Hotel Margorejo - Surabaya. We thank you for your review on Traveloka. It is very pleasant to hear that you are comfortable and enjoy staying at Amaris Hotel Margorejo - Surabaya, Your input means a lot to us and we will improve our quality and service again, We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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Mei P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
comfortable room although a bit narrow must have breakfast, the food is delicious...
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1 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear Mr. / Mrs. Mei P. Warm greetings from Amaris Hotel Margorejo - Surabaya. We thank you for your review on Traveloka. It is very pleasant to hear that you are comfortable and enjoying your stay at Amaris Hotel Margorejo - Surabaya, Your input means a lot to us and we will improve our quality and service again, We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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Rachmad A. W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, clean rooms and good food. Close to airport and city center
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2 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear guest Mr. Rachmad A. W. Thank you for staying at Amaris Hotel Margorejo-Surabaya and taking the time to write a review for us, we are very pleased to know that you have received excellent service from our staff during your stay at Amaris Hotel Margorejo – Surabaya. Your great compliments for our staff have been conveyed to the team. Your very kind words are undoubtedly a great motivation for all of us to always give our best, It is a pleasure for us to be able to serve you again with our best hospitality on the next occasion. Warm regards. Harmadi. Hotel Manager.
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R***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Suitable for business people because of its central location.
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1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Mr./Mrs. R*h, Thank you for taking the time to provide your review and comments about Amaris Hotel Margorejo - Surabaya, we are glad to hear that you enjoyed your experience at Amaris Hotel Margorejo - Surabaya. We look forward to welcoming you back soon to enjoy your experience at Amaris Hotel Margorejo - Surabaya. Best wishes & Stay Healthy. Best regards, Harmadi - Hotel Manager.
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i***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very good circulation, lots of windows and light even in the corridors. staff is very friendly. breakfast is varied and delicious
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2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear valued guest, Mr./Mrs. i*a. Thank you for staying at Amaris Hotel Margorejo-Surabaya and taking the time to write a review for us, we are very pleased to know that you have received excellent service from our staff during your stay at Amaris Hotel Margorejo – Surabaya. Your great compliments for our staff have been conveyed to the team. Your kind words are undoubtedly a great motivation for all of us to always give our best, It is a pleasure for us to be able to serve you again with our best hospitality on the next occasion. Warm regards. Harmadi. Hotel Manager.
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
friendly staff. clean room. ok service. great! …
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2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Mr./Mrs. E*i, Thank you for taking the time to provide your review and comments about Amaris Hotel Margorejo - Surabaya, we are glad to hear that you enjoyed your experience at Amaris Hotel Margorejo - Surabaya. We look forward to welcoming you back soon to enjoy your experience at Amaris Hotel Margorejo - Surabaya. Best wishes & Stay Healthy. Best regards, Harmadi - Hotel Manager.
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R***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The place is comfortable but parking is inadequate.
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1 people find it helpful
Accommodation's Reply
18 Apr 2025
Dear valued guest Mr. / Mrs. R * h, Warm greetings from Amaris Hotel Margorejo Surabaya. Thank you for your time to review our Hotel, we are very happy to hear that you feel comfortable during your stay at Amaris Hotel Margorejo - Surabaya, we apologize for the inadequate parking but our Security will always help to valet parking and arrange time for guests when Check in or when Check out and maximize the available parking space and, feedback like this motivates us to continue to improve our services so that your experience will be better in the future, we hope to welcome you back on your next visit, warm greetings from. Harmadi. Hotel Manager.
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Number of reviews per page
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