Dear Valued Guest, Warm greetings from Ashley Wahid Hasyim Jakarta. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you enjoyed your stay and appreciated our hospitality. It is especially rewarding to hear that you would like to return and stay with us again in the future. At the same time, we sincerely appreciate your constructive feedback regarding the room soundproofing and room condition. We understand how important comfort and a restful environment are to our guests. Please rest assured that your comments have been shared with the relevant departments for review and consideration as part of our ongoing efforts to improve our facilities and guest experience. Thank you once again for your valuable feedback and for choosing Ashley Wahid Hasyim Jakarta. We look forward to welcoming you back and providing an even better stay in the future. Best Regards, Meylany Haryadi Hotel Manager

Dear Valued Guest, Warm greetings from Ashley Wahid Hashim Jakarta Hotel. Thank you for taking the time to give us a perfect rating and share your stay experience with us. We are delighted to hear that you enjoyed your stay at Ashley Wahid Hashim Jakarta Hotel. Your satisfaction with the cleanliness of the room and the hotel's excellent location near various tourist attractions is a great joy to us. Your positive review motivates our entire team to strive to provide the best service and maintain an outstanding quality of stay for all our guests. Thank you for trusting Ashley Wahid Hashim Jakarta Hotel. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Mr. Dwi J. A., Sincerely yours, Ashley Wahid Hashim Jakarta Hotel. Thank you for taking the time to share your experience with us, and thank you for choosing Ashley Wahid Hashim Jakarta Hotel for your special occasions. We are honored that our hotel has become one of your "places of happiness." We greatly appreciate your support and loyalty. However, we apologize for your disappointment that you did not receive a complimentary compliment on your birthday. We understand that birthdays are special occasions, and we are sorry that we were unable to provide the attention you expected. Your feedback is very important to us, and we will take it into consideration to improve the guest experience in the future. We hope this inconvenience will not diminish the wonderful memories you have with Ashley Wahid Hashim Jakarta Hotel. Thank you again for your review and loyalty. We hope to welcome you back again on your next special occasion and provide you with an even more memorable experience. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Mr./Ms. Apri W. D., Sincerely yours, Ashley Wahid Hasyim Jakarta Hotel. Thank you for taking the time to rate and share your experience with us. We are delighted to hear that you appreciated our hotel's central location in Bangkok, making your business travels convenient. Our strategic location is one of the advantages we hope to provide to all our guests. Thank you for your trust in Ashley Wahid Hasyim Jakarta Hotel. We look forward to welcoming you back on your next visit and providing you with an even better experience. Sincerely, Meylany Haryadi, Hotel Manager

Dear Valued Guest, Warm regards from Ashley Wahid Hashim Jakarta Hotel. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Ashley Wahid Hashim Jakarta Hotel. We are pleased to know that our team provided you with warm assistance and the information you needed during your stay in Jakarta. We are also pleased to hear that the comfort of your room, the adequate lighting for working, the work chair, and the self-service laundry facilities met your needs during your stay. We are committed to always providing comfortable amenities for our guests, whether for business or leisure travel. Thank you for trusting Ashley Wahid Hashim Jakarta Hotel. Your positive review inspires our entire team to continue striving for the best service. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Mr. Muhamad, Warm greetings from Ashley Wahid Hasyim Jakarta. Thank you for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to know that you found our hotel to be family-friendly and that you had such a positive experience during your stay. Your wonderful comments mean a lot to us and serve as great motivation for our team to continue providing exceptional hospitality and memorable experiences for all our guests. Thank you for choosing Ashley Wahid Hasyim Jakarta. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best Regards, Meylany Haryadi Hotel Manager

Dear Ms. Rika D., Thank you for taking the time to review and provide feedback regarding your stay at Ashley Wahid Hashim Jakarta. We apologize for the inconvenience you experienced regarding the cleanliness of your room, particularly the trash and fake nails found on the headboard. These do not reflect our standards of cleanliness, and we are deeply saddened by this incident during your stay. We have forwarded your feedback to our housekeeping team to assess and improve attention to detail in our cleaning processes and pre-check-in procedures. We are committed to continuously improving the quality of our service and cleanliness to provide a better experience for all our guests. Thank you for your valuable attention and feedback. We hope to welcome you back to Ashley Wahid Hashim Jakarta again and provide you with an even more satisfying experience on your next stay. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Valued Guest, Warm greetings from Ashley Wahid Hashim Jakarta Hotel. Thank you for taking the time to share your experience with us. We are delighted to hear that your requested room decoration met your expectations and provided a pleasant experience during your stay. Creating special and memorable moments for our guests is our pleasure. We are pleased to pass on your kind compliments to Kiki and Wale. This recognition motivates our team to strive for the best service and pay attention to every detail of each guest's needs. Thank you for trusting Ashley Wahid Hashim Jakarta Hotel. We hope to welcome you back on your next visit and create even more memorable experiences. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Mr. Siti A., Sincerely yours, Ashley Wahid Hashim Jakarta Hotel. Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated our hotel's excellent location and convenient access to various locations in central Jakarta, including Sarinah, which is within walking distance. We are also pleased to know that our location was a convenient option for you to participate in the car-free day activities. Thank you for your trust in Ashley Wahid Hashim Jakarta Hotel. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Valued Guest, Warm greetings from Ashley Wahid Hashim Jakarta Hotel. Thank you for taking the time to share your experience staying with us. We are delighted to hear that you felt comfortable during your stay and were impressed with the service from all our staff. Guest satisfaction and comfort are our top priority, so positive reviews like this are a great encouragement to our entire team to continue striving to provide the best service. Thank you for trusting Ashley Wahid Hashim Jakarta Hotel. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Valued Guest, Warm greetings from Ashley Wahid Hashim Jakarta Hotel. Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the friendliness of our staff during your stay. Guest satisfaction is our top priority, and positive reviews like this encourage our entire team to continue striving to provide the best service. Thank you for trusting Ashley Wahid Hashim Jakarta Hotel. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Ms./Mrs. Ariningtiyas P, Sincerely, Ashley Hotel Wahid Hashim Jakarta. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay during JAKIM 2026. We are proud to support the runners' journey through our runner-themed decorations, the provision of breakfast boxes for your morning needs, and the special amenities we offered. We are also pleased to hear that small details such as the Skintific face masks and sunscreen spray made a positive impression during your stay. Your positive review encourages our entire team to continue striving to provide memorable and attentive experiences for all our guests. We appreciate your trust and feel honored to have been a part of your special moments at JAKIM 2026. We look forward to welcoming you back to Ashley Hotel Wahid Hashim Jakarta for the next JAKIM. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Valued Guest, Warm greetings from Ashley Wahid Hashim Hotel Jakarta. Thank you for taking the time to share your feedback regarding your stay. We apologize for the inconvenience caused by noise from the adjacent room that may have disturbed your sleep. We understand that a peaceful atmosphere is a key factor in a pleasant stay. We will take your feedback into consideration to evaluate and improve guest comfort for future stays. We encourage all guests to continue to enjoy their stay with us. Thank you for your valuable feedback. We hope to welcome you back again and provide you with an even better experience next time. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Valued Guest, Warm greetings from Ashley Wahid Hashim Jakarta Hotel. Thank you so much for your kind review and warm welcome. We are delighted to hear that you had a memorable experience during your stay with us. Your support and appreciation motivate our entire team to continue striving to provide the best possible service. Thank you again for your trust in Ashley Wahid Hashim Jakarta Hotel. We look forward to welcoming you back soon for another memorable stay. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Mr. Mamay K, Warm greetings from Ashley Wahid Hasyim Jakarta. Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to know that our strategic location, with easy access to Jakarta’s tourist attractions and culinary destinations, added value to your experience. It is always our goal to provide convenience and comfort for every guest, whether traveling solo or enjoying a family vacation. We are also pleased to hear that you found your stay to be a great value and enjoyed the breakfast included during your visit. Your kind words and recommendation are greatly appreciated and serve as motivation for our team to continue delivering excellent hospitality and memorable experiences. Thank you once again for choosing Ashley Wahid Hasyim Jakarta. We look forward to welcoming you back on your next visit to Jakarta. Best Regards, Meylany Haryadi Hotel Manager

Dear Valued Guest, Warm regards from Ashley Wahid Hashim Hotel Jakarta. Thank you for taking the time to share your detailed experience. We greatly appreciate your feedback, as it helps us continuously improve the quality of our services and facilities. First, we apologize that your stay this time was not as good as previous ones. We understand your disappointment, especially regarding your request for the glass artwork as a surprise birthday gift that did not materialize. We regret the delayed response via our official WhatsApp and the lack of follow-up on the information you provided earlier. We understand that this may have affected your planned special moments and prevented them from meeting your expectations. We apologize for any inconvenience related to the condition of your room, such as the leaking sink, leaking shower head, and the deteriorating condition of the desk. We have forwarded your feedback to the relevant team for immediate inspection and repair. Regarding your request for an upper floor room, we understand your expectations. However, room availability depends on occupancy rates and room type availability upon arrival. Nevertheless, we will continue to do our best to provide the best possible room to meet the needs of all our guests. On the other hand, we are pleased to know that you still enjoyed our complimentary meals and laundry services throughout your stay. Once again, we apologize for any inconvenience and thank you for your valuable feedback. We hope to welcome you back again in the future and provide you with a better experience that meets your expectations. Sincerely, Maylani Hariyadi, Hotel Manager

Dear Valued Guest, Warm greetings from Ashley Wahid Hasyim Jakarta. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that the quality of the toothbrush and toothpaste provided did not meet your expectations. Guest comfort is very important to us, and we regret any inconvenience this may have caused during your stay. We truly appreciate your constructive feedback and will share your comments with the relevant department for review and consideration as part of our ongoing efforts to improve our amenities and overall guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Best Regards, Meylany Haryadi Hotel Manager

Dear Mr. Riki R., Warmest greetings from Ashley Wahid Hasyim Jakarta. Thank you for taking the time to share your wonderful review and for giving us a perfect score. We are delighted to know that you enjoyed your stay with us, from the smooth check-in process, comfortable and well-maintained room, to our breakfast selection and hotel ambiance. Your kind words regarding our team's helpful and courteous service are truly appreciated and will be shared with all staff members as motivation to continue delivering exceptional hospitality. We are also pleased that our central location and facilities provided great value for your business trip. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Ashley Wahid Hasyim Jakarta on your next visit to Jakarta. Warm regards, Meylany Haryadi Hotel Manager

Dear Mr. Riki R., Warmest greetings from Ashley Wahid Hasyim Jakarta. Thank you for sharing your wonderful experience and for awarding us a perfect score. We are delighted to know that you had an enjoyable stay with us. It is truly rewarding to hear that you appreciated our strategic location, clean and modern room design, comfortable atmosphere, and complete facilities. We are also grateful for your kind compliments regarding the friendliness and responsiveness of our team, as delivering excellent service is always our top priority. Your positive feedback motivates us to continue maintaining the quality of our facilities and services. We are pleased that Ashley Wahid Hasyim Jakarta was able to provide a comfortable stay for both your business trip and leisure needs. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Meylany Haryadi Hotel Manager

Dear Valued Guest, Greetings from Ashley Wahid Hasyim Jakarta. Thank you very much for taking the time to share your wonderful experience during your stay with us from 8–16 April 2026. We are truly delighted to know that you had such a pleasant and memorable stay. It is a great pleasure for us to learn that you enjoyed the cleanliness and comfort of the room, the relaxing atmosphere, and especially our food selection. Your kind words regarding our hospitality mean a lot to us. We are very happy to know that our team from the lobby, reception, restaurant, and housekeeping departments were able to make you feel welcomed, safe, and at home throughout your stay. Your appreciation will certainly be shared with the entire team as motivation to continue delivering excellent service to all our valued guests. Thank you once again for your trust and support. We are truly looking forward to welcoming you back to Ashley Wahid Hasyim Jakarta in the near future. With regards, Meylani Haryadi Hotel Manager