Overall Ratings & Reviews Hoang Long Hotel By Cozrum

Friendly, lovely, we made a mess until late at night and the owner was still waiting at the door, so cute.

The room is ok. But there is no elevator so it is a bit inconvenient. It is a bit noisy when there are people in the hallway.

The room was still dirty when I got it. The fridge was also quite stink and dirty.

The hotel is enthusiastic in supporting customers, the rooms are comfortable, the air conditioner works well.

The hotel does not have an elevator as described on the website. I had to carry 2 small suitcases of 10kg each, 1 large suitcase of 30kg up the stairs to the 4th floor, not to mention the time I had to carry it down to check out. At first, the hotel owner said that my room was on the 3rd floor (my room had air conditioning), which was a bit high, so the hotel owner suggested that I change to a room on the 1st floor, and add 100,000 VND to avoid having to carry my suitcase up to the high floor. I refused and agreed to carry my suitcase up to the 3rd floor. But then she said that the room on the 3rd floor was occupied, so she pushed me up to the 4th floor, and said that room did not have air conditioning. After we carried our suitcases up, she asked me to change to room 403 which had air conditioning... I had the feeling that she said my room was on a high floor to discourage me from carrying my suitcase and force me to accept giving her an additional 100,000 VND. I don't mind carrying a suitcase, I don't agree that the hotel described on Traveloka as having an elevator but in fact there is none. The owner also said that the system on the Traveloka website sold me the wrong thing?! I really doubt the way the system and the hotel owner work. The air conditioner and hot water in the hotel work well.

Not suitable and unsafe for women traveling alone