W***u

Staycation

10.0

/10

Reviewed 5 day(s) ago

The hotel staff is very friendly, the location is strategic.

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Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

CH

Chiang H.

Staycation

10.0

/10

Reviewed 5 day(s) ago

Clean, comfortable hotel, excellent service.

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Accommodation's Reply

01 Mar 2026

Dear Chiang H., Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

Y***a

5.0

/10

Reviewed 1 week(s) ago

The room is poorly maintained—the wallpaper is literally peeling off the walls, which already gives a neglected first impression. The AC sounds like a broken diesel engine, making it almost impossible to relax or sleep properly. On top of that, the sound insulation is terrible. I stayed on the 11th floor and could clearly hear street bikers revving their engines right in front of the hotel. If you’re a light sleeper, this place is definitely not for you. To make matters worse, room service was banging on the door at 8:30 AM without warning.

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Accommodation's Reply

01 Mar 2026

Dear Mr. Yosua, Thank you for sharing your feedback. We were pleased to have met with your wife during check-out to personally apologize for the street noise you experienced. As discussed, we have updated your Guest Profile with a preference for a high-floor room to ensure a much quieter stay upon your return. We also take your notes regarding the AC and wallpaper very seriously; our maintenance team has been dispatched to Room 1121 to address these points immediately. We hope to have the opportunity to provide you with the true 5-star experience you deserve during your next visit. Sincerely, Management of Vasa Hotel Surabaya

I***n

10.0

/10

Reviewed 1 week(s) ago

The hotel is nice and comfortable, the room is big.

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Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

Verified Traveler

Transit

10.0

/10

Reviewed 2 week(s) ago

One of the hotels that displays luxury in every corner, whether from the room layout, restaurant and also other facilities 😘

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Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

YB

Yulia B. B.

8.8

/10

Reviewed 3 week(s) ago

The hotel is very comfortable, the bed is comfortable, most importantly it is clean.

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Accommodation's Reply

01 Mar 2026

Dear Yulia B. B., Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

C***a

Leisure

10.0

/10

Reviewed 3 week(s) ago

Complete facilities & good service

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1 people find it helpful

Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

E***a

10.0

/10

Reviewed 4 week(s) ago

Very good and comfortable hotel

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Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

MS

Moon S.

Staycation

10.0

/10

Reviewed 5 week(s) ago

The hotel staff are very friendly and provide excellent service. It was a pleasure to have a staycation to celebrate my anniversary at the Vasa Hotel. The best 👍🏻🫶🏻

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1 people find it helpful

Accommodation's Reply

01 Mar 2026

Dear Moon S., Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

S***A

Business

10.0

/10

Reviewed 5 week(s) ago

Very comfortable. The soft pillows and mattress helped me sleep soundly. The hotel was clean and the room was large.

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Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

S***A

Business

10.0

/10

Reviewed 5 week(s) ago

For business purposes in Surabaya, I stayed at several hotels. This one was the best, and my boss was also satisfied.

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S***A

Business

10.0

/10

Reviewed 5 week(s) ago

Very comfortable staying here. Will come back again.

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S***A

Business

10.0

/10

Reviewed 5 week(s) ago

The hotel was very clean and comfortable. Breakfast was satisfying and varied.

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Norman M. T.

Leisure

10.0

/10

Reviewed 5 week(s) ago

My stay at the Vasa was very memorable. It's a new hotel, and the friendly staff started as soon as we stepped into the lobby. It's close to the satellite toll road. Thank you for the complimentary birthday cake for my son...

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N***o

Leisure

9.7

/10

Reviewed 7 week(s) ago

Comfortable, friendly, polite, not noisy

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BO

Berlinda O. P.

Staycation

10.0

/10

Reviewed 8 week(s) ago

The city view is amazing, perfect for relaxing by the window. The swimming pool and gym are accessible until 10 PM, which is the best 👍. The breakfast has so many variations that you'll have a hard time choosing, there's even rolled ice cream. The restaurant staff are also friendly, and offered ice cubes if you wanted iced coffee.

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+3

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Wm

Wisnu m.

Leisure

9.7

/10

Reviewed 8 week(s) ago

Friendliness, smiles, greetings from staff should be improved further... so that guests are more comfortable and happy.

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1 people find it helpful

A***a

10.0

/10

Reviewed 8 week(s) ago

I've stayed at Vasa Hotel twice and will stay again 😍

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Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

MM

Marsela M. A.

Leisure

10.0

/10

Reviewed 8 week(s) ago

The hotel staff is very friendly, the cleanliness is always maintained, the rooms are very comfortable, and the food is all delicious. 5/5 ⭐⭐⭐⭐⭐

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2 people find it helpful

Accommodation's Reply

01 Mar 2026

Dear Marsela M. A., Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

DA

Dwi A.

Staycation

9.4

/10

Reviewed 8 week(s) ago

work and stay here at the same time. Everything is ok

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Accommodation's Reply

01 Mar 2026

Dear Dwi A., Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Vasa Hotel Surabaya

Vasa Hotel Surabaya

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