Dear Guest, Thank you for your response to our hotel. We apologize in advance for the inconvenience you experienced while staying at our hotel. Regarding your comments regarding the hot water that is not hot, we have informed the Engineering team to be checked and fixed, of course this will be our concern in order to maintain the level of guest satisfaction. Once again, thank you and we look forward to your return visit in the future. Best regards, Andri wb nikijuluw | General Manager