Overall Ratings & Reviews Samara Resort

Traveloka (3,365)
Other sources (6)
9.1
Exceptional
From 3,365 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.8

Location

9.2

Service and Facilites

9.2

People often mention about Samara Resort
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Staff Friendliness (245)
Ambiance (215)
Room Space (215)
Bedroom (209)
Hotel Area (207)
Distance to City Center (198)
Family Friendly (194)
Taste (192)
Bathroom (188)
Variety (176)
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Traveler Reviews Samara Resort

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40
Customer reviews
R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
A very nice option. Nice location. Helpful & friendly staff. Spacious and clean rooms.
1 people find it helpful
R***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 day(s) ago
Sorry in advance... Just a small suggestion, since the entrance and exit of the hotel are on a downhill road, it would be nice to have a security guard to assist guests' vehicles leaving the hotel. Because in my experience, I found it difficult to get out. No vehicles wanted to stop to give way, especially when traffic was busy. Otherwise, everything is fine, thank you.. 🙏
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2 people find it helpful
Accommodation's Reply
07 Jul 2026
Dear Mr. R*h., This is a message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us for your family vacation in Batu. Thank you for your feedback regarding our security personnel. We will contact the head of security to improve our security measures. For further information, we had security personnel assisting you with your vehicle access and they were helping you park in the underground parking lot at that time. We apologize for any inconvenience this may have caused. Your comments and feedback will be used to improve our services. We look forward to welcoming you back to Samara Hotel & Resort for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Clean and comfortable, even though it is close to the main road.
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1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Mr./Mrs. R*i, This is a brief message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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F***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
It was a pleasure. First time here and would love to come back again.
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Accommodation's Reply
06 Jul 2026
Dear, Mr/s F***r Warm Greeting from Samara Hotel & Resort Batu On behalf of Management and Staff’s Samara Hotel & Resort , I would like to thank you for staying with us for your family holiday in Kota Wisata Batu. We appreciate your very detailed comments about our facilities, the food, the room facility and also the service offered by our Staff's We are looking forward to welcoming you again at Samara Hotel & Resort , on your next visit to Batu in very near future. Best Regards Arif Purnomo Saputro, SE General Manager
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Ganda Y. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 1 week(s) ago
Upon check-in, the receptionist asked us to wait because it wasn't check-in time yet. I arrived at 1:00 PM. However, when the room became available, we weren't called, even though I waited in the lobby. After other guests who checked in earlier were given room keys, I waited until 2:00 PM check-in time, but wasn't called and had to take the initiative to ask if our room was ready. I'd waited to be called. The food was delicious, but the attention wasn't there. I wanted to pick a melon, but a strand of hair came out... The room was nice, but the shower was very slow. It needed some extra cleaning and maintenance. The positive side was that it was very convenient, close to the city center, so it wasn't far from anywhere.
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Accommodation's Reply
07 Jul 2026
Dear Mr./Ms. Ganda Y. A., This is a general message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us for your family vacation in Batu. Thank you for your feedback regarding the unsatisfactory check-in process and service from the front desk staff, as well as the fruit presentation. We will contact our Operations Manager and Service Manager for further evaluation so that we can improve our services. We apologize for any inconvenience you experienced. Your comments and feedback will be used in our evaluation process to improve our services. We look forward to welcoming you back to Samara Hotel & Resort for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, SE. General Manager
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
If I had the money, I'd do it again. The bed fits two adults and two children. Awesome!
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Accommodation's Reply
06 Jul 2026
Dear Mr./Mrs. S*i, Sincerely yours, from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort again for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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Gani W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel was beyond expectations, and it was very comfortable. The staff was friendly and responsive, even helping with parking. The rooms were spacious and clean. The food was delicious, and the staff quickly replaced dirty dishes. The location is very close to tourist attractions. The road in front of the hotel is wide and not congested. Tip: The iron railings on the balconies in the rooms are too wide. For those staying with small children, it can be quite dangerous as they could fall.
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06 Jul 2026
Dear Mr./Mrs. Gani W., This is a brief message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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u***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The staff were very friendly and smiling, very welcoming, even helping us with valet parking without being asked. The cleaning staff were also friendly. The hotel was clean, comfortable, fragrant, and well-lit in every corridor. There's a small garden inside the hotel, which makes it look refreshing. There's also a fairly spacious playground with lots of toys, perfect for those with children like me. The downside is that it's a bit noisy because it's next to the main road, but it's still tolerable. But all the service was excellent.
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Accommodation's Reply
06 Jul 2026
Dear Mr./Ms. u*n, This is a brief message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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Serpin P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We were very satisfied with our two-day stay here. The hotel is very child-friendly, making it perfect for a family vacation. The staff are also all friendly and always ready to help.
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1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Mrs. Serpin P., This is a brief message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing Samara Hotel & Resort for your family vacation in the tourist city of Batu. Thank you for your feedback and wonderful experience. We are very pleased that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort again for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel was very comfortable, with complete facilities. I just didn't realize there were two buildings. When I checked in, the staff told me it was on the second floor. When I went up to the second floor, I found that the room number wasn't listed. Luckily, I met another staff member in the elevator and was told that the room number was in the other building.
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2 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Mr./Ms. B*, This is a brief message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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Sri A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Everyone was wonderful. Thank you to all the Samara staff. They made the holiday even more memorable.
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1 people find it helpful
Accommodation's Reply
06 Jul 2026
Ms. Sri A. respectfully extends this invitation from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we thank you for choosing us as your accommodation during your family vacation in the tourist destination of Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort again for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The entire hotel staff is friendly, but for the TV facilities there is no Netflix or YouTube for children, it seems like it is still an old school channel that only uses STB. Hopefully the next time I stay there, they will upgrade all the rooms. The food is very good service, restocking is very fast, no waiting. Hopefully next time I can stay there again. The room amenities are very complete, I really like it, starting from toiletries to plastic bags for dirty clothes are provided. Thanks Samara Resort. Truly a champion for completeness and service.
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1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Mr./Ms. G*a, Sincerely yours, from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback regarding the lack of Netflix on the TV. We apologize for any unsatisfactory service. We sincerely hope to welcome you back to Samara Hotel & Resort for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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Sri W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very nice place, delicious food, varied breakfast menu. Unfortunately, my check-in wait was 30 minutes. But I was given a cake for the long wait.
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1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Ms. Sri W., This is a message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to express our gratitude for your trust in choosing Samara Hotel & Resort for your family vacation in the tourist city of Batu. Thank you for your feedback and wonderful experience. We are very pleased that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort again for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The staff is friendly, the rooms are clean and fragrant, and it's kid-friendly for those who want to bring little ones. The breakfast menu is also extensive. I'd love to come back here next time I'm in Batu.
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Accommodation's Reply
07 Jul 2026
Dear Mr./Ms. A*n, Sincerely yours, from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort again for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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Riscky R. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel was clean, and all the staff, from security to the HK, were very friendly. It was an interesting experience.
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2 people find it helpful
Accommodation's Reply
29 Jun 2026
Dear Mr./Mrs. Risky R.R., This is a brief message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort again for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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Muchammad D. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The location is close to the tourist center, the atmosphere is comfortable, but for breakfast there needs to be more variations that are typical of Malang, such as Malang meatballs and fruit salad.
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1 people find it helpful
Accommodation's Reply
29 Jun 2026
Dear Mr. Mushammed D.N., This is a brief message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and for your wonderful experience. We will contact our chef to convey your suggestions and apologize if there was anything unsatisfactory regarding our service. We hope to welcome you back to Samara Hotel & Resort again for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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Yuanita
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I've stayed here several times, and everything has been great. The staff is also very friendly, and I happen to always meet Mr. Sukardi, who is very polite and friendly.
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Accommodation's Reply
29 Jun 2026
Dear Ms. Yuwanita, On behalf of the management and staff of Samara Hotel & Resort Batu, we respectfully thank you for choosing Samara Hotel & Resort for your family vacation in the tourist destination of Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort again for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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Syahrul A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Stayed here for two nights. Besides the convenient access, the staff was incredibly friendly. The room was spotlessly clean and spacious. The bathroom was also great and smelled great. It was definitely worth staying here.
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1 people find it helpful
Accommodation's Reply
29 Jun 2026
Dear Mr./Ms. Syahrul A., On behalf of the management and staff of Samara Hotel & Resort Batu, we would like to express our deepest gratitude for your patronage during your family vacation in Batu. Thank you for your valuable feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We look forward to welcoming you back to Samara Hotel & Resort for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, SE. General Manager
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sutrasno t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel is new. Close to the city center.
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1 people find it helpful
Accommodation's Reply
29 Jun 2026
Dear Mr. Sutrasno T., This is a brief message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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N***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was a great stay. The staff were very friendly and the facilities were complete. The kids loved it.
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2 people find it helpful
Accommodation's Reply
29 Jun 2026
Dear Mr./Ms. N*h., This is a message from Samara Hotel & Resort Batu. On behalf of the management and staff of Samara Hotel & Resort, we would like to thank you for choosing us as your hotel for your family vacation in Batu. Thank you for your feedback and wonderful experience. We are delighted that you and your family were satisfied with our services. We hope to welcome you back to Samara Hotel & Resort again for your next vacation in Batu. Sincerely, Arif Purnomo Saputro, General Manager
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Number of reviews per page
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