8.9
Very Good
From 843 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.9

Location

8.9

Service and Facilites

9.1

People often mention about Plataran Heritage Borobudur Hotel
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Staff Friendliness (16)
Surroundings (13)
Family Friendly (13)
Bedroom (13)
Hotel Area (13)
Taste (13)
Wifi (12)
Ambiance (12)
Room Space (11)
Bathroom (11)
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Traveler Reviews Plataran Heritage Borobudur Hotel

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40
Customer reviews
F***i
icon-Leisure
Leisure
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9.7
/10
Reviewed 1 week(s) ago
Very happy to stay here.. fresh air, nice view, clean hotel, very friendly service and staff... suitable for families who are happy because they can do yoga..
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i***a
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Staycation
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8.5
/10
Reviewed 7 week(s) ago
for the room is quite spacious because my family and I booked the premier. the cleanliness of the room is standard. for food in the class of a 5-star hotel, I think it's still lacking. the food is a bit like a 4-star class. in the afternoon there is free afternoon tea, only the variations are very few. the hotel and its environment are quite spacious, it seems poorly maintained. the friendliness of the hotel service is not optimal. there are only a few officers who are very friendly and some who are not very friendly. hopefully in the future there can be better improvements. overall it's quite good. tq
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4 people find it helpful
Accommodation's Reply
20 May 2025
Dear Guest, Thank you for taking the time to share your experience during your stay at Plataran Heritage Borobudur Hotel and Convention Center with your family. We truly appreciate your compliments on the spacious Premier Room and the overall hotel environment. Your feedback regarding the room cleanliness, food variety, and inconsistency in staff hospitality is very valuable to us. We sincerely apologize if your experience did not fully meet the expectations of a five-star hotel. Please rest assured that we have noted your comments and will use them to improve our services moving forward, ensuring a more refined and consistent guest experience in the future. We hope to welcome you back again for a more satisfying stay. Warm regards, Angga Ramadhan Executive Assistant Manager Plataran Heritage Borobudur Hotel and Convention Cente
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Wahyuningsih
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Comfortable place. Clean. Friendly staff from front office to restaurant
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Sugeng R.
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Leisure
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9.4
/10
Reviewed 10 week(s) ago
Overall everything is okay, only the breakfast menu is not very varied for a 5 star hotel
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Sindi I.
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Staycation
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9.4
/10
Reviewed 18 week(s) ago
very friendly, clean area all parts, easy access
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1 people find it helpful
D***n
icon-Leisure
Leisure
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10.0
/10
Reviewed 19 week(s) ago
Plataran's service and facilities are always first class. All staff are friendly, from the lobby to the mini zoo keepers. It is very suitable for those who want to staycation because all entertainment facilities are available.
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2 people find it helpful
Prima L. F.
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8.5
/10
Reviewed 19 week(s) ago
according to the price, not too impressive
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2 people find it helpful
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Sefta T.
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Leisure
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9.7
/10
Reviewed 24 week(s) ago
The location is very comfortable and beautiful. The hotel staff is super friendly and very helpful.
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3 people find it helpful
i***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
best experience...from start to end never cease to amaze us.. recommended for local and foreign visitor
2 people find it helpful
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
All the hotel staff are very friendly and pleasant, the check-in process is also very fast, the rooms are spacious, the breakfast menu is varied and the menu at the stupa cafe and restaurant tastes delicious.
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3 people find it helpful
Maria S.
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Leisure
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10.0
/10
Reviewed 40 week(s) ago
Staffs and service: excellent. Ambience and places: beautiful. Highlight point: can feel the touch of Javanese Culture, and that's what I want.
+5
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Accommodation's Reply
18 Sep 2024
Dear Maria S. Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our staff and service to be excellent and that you enjoyed the beautiful ambiance of our hotel. It’s particularly rewarding to know that you appreciated the Javanese cultural touches, as we strive to create an authentic experience for our guests. Your satisfaction with our cultural elements is exactly what we aim for. We look forward to welcoming you back for another enriching stay. Warm regards, Angga Ramadhan Executive Assistant Manager
Indah S. R.
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Leisure
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10.0
/10
Reviewed 42 week(s) ago
Friendly staff and great service.
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2 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Indah S. R. Thank you for your kind words! We’re thrilled to hear that you enjoyed our friendly staff and great service. Your positive feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Plataran Heritage Borobudur for another exceptional stay. Warm regards, Angga Ramadhan Executive Assistant Manager
Hariman Z.
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Staycation
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10.0
/10
Reviewed 46 week(s) ago
The staff was very friendly and amazing quality of interior, clean and modern. Nice surrounding and atmosphere, you feel like living in a different world!
2 people find it helpful
Accommodation's Reply
15 Aug 2024
Dear Hariman Z, Thank you for choosing us to celebrate your special occasion, and we appreciate you taking the time to leave us a review. We take immense pride in our culinary offerings at the hotel and are delighted that you valued them. Your appreciation for the cuisine, service standards, and hospitality of our team validates all of our efforts; we are delighted that the team was able to provide you with a memorable experience. It was a genuine pleasure to have you as a guest, and we look forward to welcoming you soon again at Plataran Heritage Borobudur Hotel & Convention Center – Colonial Modern Elegance Best regards, Sujiani General Manager
Hariman Z.
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Leisure
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10.0
/10
Reviewed 47 week(s) ago
We stayed 2 nights in the founders suite type room. What a fun experience! The hotel rooms are clean, modern and comfortable. Like a second home…. Friendly and professional service. Highly recommended!
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1 people find it helpful
Accommodation's Reply
15 Aug 2024
Dear Hariman Z, Thank you for choosing us to celebrate your special occasion, and we appreciate you taking the time to leave us a review. We take immense pride in our culinary offerings at the hotel and are delighted that you valued them. Your appreciation for the cuisine, service standards, and hospitality of our team validates all of our efforts; we are delighted that the team was able to provide you with a memorable experience. It was a genuine pleasure to have you as a guest, and we look forward to welcoming you soon again at Plataran Heritage Borobudur Hotel & Convention Center – Colonial Modern Elegance Best Regards, Sujiani General Manager
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
Very Good, Clean, Friendly, Tasty, Comfortable.
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Accommodation's Reply
18 Jul 2024
Dear Guest, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back in the future! Warm regards, Angga Ramadhan Executive Assistant Manager
K***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
Good service, good ambience and good taste 👍🏻.
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Accommodation's Reply
18 Jul 2024
Dear Guest, Thank you for your positive feedback! We're delighted you enjoyed our good service, pleasant ambiance, and delicious flavors. We look forward to welcoming you back soon! Best regards, Angga Ramadhan Executive Assistant Manager
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 50 week(s) ago
We love the hotel but we think they could be better in controlling green flies and black flies at the restaurant. Those flies were flying around while we were having dinner at the restaurant and flying around the food during breakfast in the morning. We lost appetite after seeing so many flies.
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Accommodation's Reply
18 Jul 2024
Dear Guest Thank you for sharing your feedback with us. We are delighted to hear that you loved the hotel overall. However, we sincerely apologize for the inconvenience caused by the presence of green and black flies during your dining experiences. Please rest assured that we take your comments seriously and are taking immediate steps to address this issue to ensure a more comfortable dining environment for all our guests. We appreciate your understanding and hope to welcome you back soon for an improved experience. Warm regards, Angga Ramadhan Executive Assistant Manager
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 51 week(s) ago
Relax, comfortable, enter a hotel with an interior that is pleasing to the eye, delicious food, friendly and helpful staff, and lots of spots for family photos.
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1 people find it helpful
Accommodation's Reply
18 Jul 2024
Dear Guest, Thank you so much for the wonderful review! We're delighted to hear that you enjoyed the relaxing and comfortable atmosphere, visually pleasing interior, delicious food, and friendly, helpful staff. We're also glad you found plenty of spots for family photos. We look forward to welcoming you back again for another enjoyable experience. Warm regards, Angga Ramadhan Executive Assistant Manager
andy w. h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 51 week(s) ago
Good hotel dan good facility.
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Accommodation's Reply
18 Jul 2024
Dear Guest Thank you for your kind words! We're thrilled to hear you found our hotel and facilities excellent. We appreciate your feedback and hope to host you again soon! Best regards, Angga Ramadhan Executive Assistant Manager
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donny s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
A very pleasant place to stay. A memorable family vacation. Inner peace can be obtained and is friendly to children because there is a mini zoo. Will definitely be back there.
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Accommodation's Reply
04 Jun 2024
Dear Donny S Thank you for sharing your delightful experience at Plataran Heritage Borobudur Hotel and Convention Center. We are thrilled to hear that you found our hotel a very pleasant place to stay and that you had a memorable family vacation. It's wonderful to know that you found inner peace during your stay and appreciated the child-friendly environment, especially the mini zoo. We are committed to providing a tranquil and enjoyable experience for all our guests. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Angga Ramadhan Executive Assistant Manager
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