8.6
Very Good
From 313 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.3

Location

8.4

Service and Facilites

8.5

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Distance to City Center (1)
Surroundings (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Activity Option (1)
Check-in/out Time (1)
Room Space (1)
Bedroom (1)
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Traveler Reviews Muong Thanh Grand Thanh Hoa Hotel

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Customer reviews
mai t.
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8.5
/10
Reviewed 13 week(s) ago
Staff are very enthusiastic in serving and supporting
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1 people find it helpful
Accommodation's Reply
21 Mar 2025
Dear Ms Mai, Thank you for taking your precious time to share your experience during your stay at Muong Thanh Grand Thanh Hoa Hotel. I am very happy to read this review, especially your appreciation for the food and the enthusiasm of the hotel staff. Thank you very much and look forward to welcoming you back to the hotel in the near future. General Manager Nguyen Hai Nam
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T***c
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8.5
/10
Reviewed 27 week(s) ago
Friendly and lovely staff
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Accommodation's Reply
02 Dec 2024
Dear Customer, Thank you for taking your valuable time to share your experience during your stay at Muong Thanh Grand Thanh Hoa Hotel. This is our motivation in the journey of providing customer service. Sincerely thank you and look forward to welcoming you back to the hotel in the near future. General Manager Nguyen Hai Nam
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Le Ha Y. N.
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10.0
/10
Reviewed 39 week(s) ago
Great experience for family vacation
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1 people find it helpful
Accommodation's Reply
01 Oct 2024
Dear Ms. Le Ha YN, Thank you for taking the time to share your experience during your stay at Muong Thanh Grand Thanh Hoa Hotel. I am so glad to read this special review from you. This is our motivation in our journey of providing customer service. Thank you very much and look forward to welcoming you back to the hotel in the near future. General Manager Nguyen Hai Nam
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Bui T. T. H.
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8.0
/10
Reviewed 46 week(s) ago
Every time I come to Muong Thanh Hotel, it's the same. I'm so meticulous and have nothing to criticize*****
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NGO T. T. H.
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9.7
/10
Reviewed 101 week(s) ago
new, beautiful hotel, friendly staff, overcrowded pool and strong chlorine smell
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2 people find it helpful
Mai Van Dat
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6.4
/10
Reviewed 103 week(s) ago
- Giường nằm đau lưng vô cùng. - Buffet sáng sơ sài, chỗ ngồi chật hẹp, phải ghép bàn. - Đang ngồi ăn, bát đĩa đang sử dụng thì phục vụ bàn ra thu dọn, mặc dù đã bảo là đang dùng vẫn thu dọn.
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Accommodation's Reply
24 Jun 2023
The hotel thanks you for your review. First of all, the hotel would like to send its sincere apologies to you for this incident. The hotel would like to acknowledge and will work again with the staff about the service, and will check the hotel's equipment to give you the most attentive service. Next time if you stay at the hotel, our hotel would like to set up a plate of cake & fruit on the table to apologize for this incident. Hope next time you will choose as a place to stay. Have a nice day
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Nguyen t. h.
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8.4
/10
Reviewed 109 week(s) ago
The location is far from the center, the room is secret, the breakfast is delicious. The first time there is a hotel where the baby vomits on the bed sheet and asks the guest to pay for the laundry
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vu huyen
icon-origin-TRAVELOKA
6.0
/10
Reviewed 118 week(s) ago
Ít gối hơn mọi khi, phòng tối, ăn sáng ít món hơn
1 people find it helpful
TRINH T. L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 119 week(s) ago
I am very satisfied with the staff at the hotel. I will come back when I come to Thanh Hoa
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2 people find it helpful
Nguyen
icon-origin-TRAVELOKA
6.3
/10
Reviewed 158 week(s) ago
Service staff is not enthusiastic. Massage room, inappropriate staff uniforms, even asking guests for tips. Hope the hotel adjusts to make customers more satisfied
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1 people find it helpful
TRAN T. H. T.
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8.8
/10
Reviewed 159 week(s) ago
Nice room, clean. Breakfast is also normal, neither good nor bad.
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Nguyen P. T.
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8.5
/10
Reviewed 161 week(s) ago
Khách sạn nhìn chung sạch sẽ, rộng rãi, vị trí trung tâm. Nhân viên lễ tân nhiệt tình nhanh nhẹn, hỗ trợ cho khách hàng gửi thực phẩm vào ngăn đông, cảm ơn khách sạn. Ngoài ra có một vài lưu ý mong khách sạn sẽ cải thiện hơn: Khi check out nhân viên mất khá nhiều thời gian để kiểm đồ, mì tôm trong phòng do khách trước ăn chưa để thêm vào lại báo xuống là do phòng mình dùng, nên mất thêm thời gian. Đồ ăn sáng thiếu phong phú, có bánh cuốn khá ngon nhưng thời gian chờ lâu vì ai cũng thích món đấy. Khách sạn có thể xem lại menu để cân đối các món cho phù hợp. Ga gối có vết bẩn (tôi được giải thích đấy là vết sắt chứ không phải bẩn hay máu), tuy nhiên với kháchsạn 4 sao thì chăn ga gối khăn cần sach tinh tươm, nếu có vết thì không nên trải.
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1 people find it helpful
La Thanh H.
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8.4
/10
Reviewed 212 week(s) ago
Trừ việc nhân viên không nice mấy thì mọi thứ đều oke
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Nguyen T. T. T.
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9.4
/10
Reviewed 252 week(s) ago
Clean and spacious hotel! However, traveling to Sam Son is a bit far.
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1 people find it helpful
Tng T.
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Romantic
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9.4
/10
Reviewed 287 week(s) ago
Great holiday. Room is clean. Breakfast is quite oke
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3 people find it helpful
Han K. P.
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Business
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9.4
/10
Reviewed 296 week(s) ago
Nice stay, newly furnished. But the pool is out front which doesnt look attractive to use
1 people find it helpful
duy c. d.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
5.9
/10
Reviewed 300 week(s) ago
Not elaborate in the service. Massage is not good through speakers and signs of soliciting guests to Z. The staff laughed loudly, the room was poorly soundproofed, the food was tight.
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2 people find it helpful
vu huyen
icon-Family
Family
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5.7
/10
Reviewed 300 week(s) ago
Long service, wait to bring up food, no food menu to order
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1 people find it helpful
CAO T. L.
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 301 week(s) ago
In the evening, the hotel room nearby is noisy at night, hotel staff do not remind. Buffet breakfast is not worthy of a 4 star hotel.
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1 people find it helpful
Dat Dat
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8.5
/10
Reviewed 302 week(s) ago
everything is fine, will come back again if there is a chance
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