Overall Ratings & Reviews Kim Tian Hotel

i'm biker, owner not welcome with folding bike, if you are biker, don't choose these hotel

Turned out to be a good choice for a 3-guest stay! Good value. For most people, is near enough from Aljunied MRT. No weird smells/ambience/service. All in all, better than expected.

Service is not friendly, I don't think the place is clean.

The rooms and facilities are decent, according to the price. Suitable for those who plan to go to various tourist attractions in Singapore because of its strategic position and easy to find food.

Hotel staff very rude and no respect to guests. I brought my family to stay in this hotel for vacation, I didn't plan to stay overnight because i work in SG. But the staff asked me to leave in 1 hour after we checked in, she afraid that i will stay over. She also asked to pay if i dont leave. Very disappointing and inhuman to separate families.

Very pleasant, clean friendly and fast service, thank you.

Dirty and smelling of cigarettes

The size of the room for the budget is quite large, can request request to be cleaned every day. Free WiFi. but not given mineral water, must buy it yourself. The distance to the Arjuneid MRT is quite far. but not bad.

We checked in at twelve at the mid night and welcomed by one terrible woman (night shift staff) by shouting at us while pointing at where we should park our car. She doesn't even know how to smile and respect the customers. How come a very very rude to be a front desk girl. The hotel also has ridiculous rules where they don't even allow four person to stay in a family room with two queen beds. There is an extra charge of $20 for each person without any extra facilities. We have an argument about it and this ridiculous staff even lie to her boss that I hit her and then shouted at me that she wanted to lodge a police report. There are a lot of cctv as proof that I don't even touch her. Also, there is an old woman with wheel chair always sit near to the reception area. The staff also doesn't even know what is iron when we asked for an iron on the next day. We were upset with the very poor facilities. This hotel does not deserve even a half star. When I asked about the room rates for the next day, the rude staff even tell her boss in Chinese language to charge us for the same room for $100 rather that $70 for the next day without knowing that I can understand Chinese language even though I am not a Chinese. We were more upset when the next day, I called the customer service (which is that rude staff) pretending as if I am not the same customer and asked for the room rate for Sunday and she said that the rate is $70. See! It was so biased! I swear i'm not gonna stay there for the rest of my life with that kind of services. If they wanna practise that kind of attitude, they are not suitable doing any business in singapore. When I read other reviews here, many customers experienced the same. Extremely not recommended !!! Such a horrible experience! ☹️😕😡

The night shift customer service is less professional.

Comfortable for its price. Staff is nice and enthusiastic.

The night shift customer service is impolite and service is poor.

Almost good, clean and comfort but nothing mineral water.

The hotel is clean, but special night shift services are uncomfortable. The female receptionist is not polite and doesn't serve well.

The room is so dirty, there were a lot of ants and bugs around us I felt so uncomfortable and they never changed the towels or even cleaned the room while we were whole day away. It's so nasty and filthy too

The hotel is old. Needs renovation. AC is cold. But not given mineral water.

The place is strategically close to the MRT as well as many places to eat near the hotel.

Very good, friendly service

Feels like home. the "mess" of the hotel felt like grandma's house. The room is clean, the water is adequate only the room is lacking lighting. But there is a price in any way, walking almost half a kilometer to Aljunied MRT-S is quite tense if already tired of the road fitting to the tourist attractions. Mother and sister keep the hotel friendly, her grandmother is also smiling. The hotel area at every intersection of red lights there are many food courts lined up that sell Indian and Chinese food.

Absence of tea over coffee in the room. Cleanliness is a bit lacking because the hotel is old so don't pay attention to l'Emilia hotel.