8.4
Very Good
From 5,250 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Swiss-Belinn Singkawang
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Distance to City Center (66)
Staff Friendliness (62)
Bedroom (62)
Ambiance (59)
Surroundings (55)
Bathroom (55)
Hotel Area (54)
Accessibility (53)
Room Space (53)
Taste (48)
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Traveler Reviews Swiss-Belinn Singkawang

Number of reviews per page
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40
Customer reviews
I***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Clean hotel, good service, quite a lot of menu variations with quite good taste.
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Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that our cleanliness, service, and menu quality have satisfied you during your stay. We look forward to welcoming you back again. Warmest regards, Hamdany, General Manager
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C***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Staff was friendly. Hotel is nice. Except on Sunday morning, pool and breakfast area is always crowded
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Accommodation's Reply
10 Jul 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang We're glad to hear that you found our staff friendly and enjoyed your stay with us. We do apologize for the crowding in the pool and breakfast area on Sunday morning — it’s a popular time, and we’re working on ways to improve the experience during peak hours. We truly appreciate your feedback and hope to welcome you back again soon! Best regards, Hamdany General Manager
A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Choice hotel if you stay overnight in Singkawang City
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Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you chose our hotel during your visit to Singkawang. We look forward to welcoming you back again. Best regards, Hamdany, General Manager
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The best hotel in the city center. Want to shop, eat, just go down to the mall next door.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to give your comments during your stay. We are very happy if you are satisfied with our location in Singkawang Grand Mall. Hopefully we can welcome you back again. Warmest regards, Hamdany General Manager
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
We arrived during high season. It was busy. Full. The staff was friendly and quick. The room was clean and the facilities were good. Room 351, Tower 2, seemed to be attached to the mall. It sounded very lively from the room.
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Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted to hear that you were satisfied with our hospitality, cleanliness, and facilities. We look forward to welcoming you back again. Best regards, Hamdany, General Manager
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Recommended for families who are on vacation in Singkawang, but want to go shopping at the mall, just walk to the mall. Take a room with a balcony or a business suite type, suitable for 4 people.. the room is very comfortable, the view is also good.. the price is still worth it..
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Accommodation's Reply
08 Jul 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to give your comments during your stay. We are very happy if you choose our hotel for your family vacation accommodation and are satisfied with your stay experience with us. Hopefully we can welcome you back again. Warm regards, Hamdany General Manager
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The service is very satisfying, the rooms are very clean and spacious enough, very suitable for family vacations, only the service is not very friendly.
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Accommodation's Reply
08 Jul 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to give your comments during your stay. We are very happy if you are satisfied with the service, cleanliness and feel it is suitable for a family vacation. Hopefully we can welcome you back again. Warm regards, Hamdany General Manager
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I don't regret coming here, I will come here again next time.
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Accommodation's Reply
03 Jul 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to give your comments during your stay. We are very happy if you are satisfied with your stay experience. Hopefully we can welcome you back again. Warm regards, Hamdany General Manager
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P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel atmosphere is comfortable, close to the mall, also close to restaurants with delicious menus. The price is quite affordable, the staff is friendly.
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Accommodation's Reply
03 Jul 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to give your comments during your stay. We are very happy if you are satisfied with the location of our hotel in Singkawang Grand Mall, the taste, the price and the friendliness of our staff. Hopefully we can welcome you back again. Warm regards, Hamdany General Manager
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Highly recommended to stay at Hotel Swiss Berlin.
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1 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Sir/Madam. Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing our hotel and taking the time to give your comments during your stay. It is an honor for us that you are satisfied and recommend our hotel. Hopefully we can welcome you back to Singkawang. Warm regards, Hamdany. General Manager
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M***s
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
It's nice to stay here, right at the mall.
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Accommodation's Reply
19 Jun 2025
Dear Sir/Madam. Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing our hotel and taking the time to give your comments during your stay. It is an honor for us that you are satisfied with the location of our hotel in Singkawang Grand Mall. Hopefully we can welcome you back to Singkawang. Warm regards, Hamdany. General Manager
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Henny
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
feel comfortable. friendly service
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Accommodation's Reply
19 Jun 2025
Dear Mrs. Henny. Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing our hotel and taking the time to give your comments during your stay. It is an honor for us that you feel comfortable and satisfied with our service. Hopefully we can welcome you back to Singkawang. Warm regards, Hamdany. General Manager
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Urai M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Hotel staff are friendly and very helpful at check in.
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Accommodation's Reply
19 Jun 2025
Dear Mr./Mrs. Urai, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing our hotel and taking the time to give your comments during your stay. It is an honor for you to be pleased with our hospitality and service. Hopefully we can welcome you back to Singkawang. Warm regards, Hamdany. General Manager
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D***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 7 week(s) ago
Hotel staff asked for additional fees to change rooms even though the class/type of room is the same without a payment receipt. Asked for 300 changed, I said it was expensive eh changed to 200.
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Accommodation's Reply
19 Jun 2025
Dear our valued guest, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing our hotel and taking the time to give your comments during your stay. For room upgrades upon guest request, a fee will be charged, we apologize if our staff did not include a receipt for your room upgrade. We have checked our system that the room upgrade payment has been made according to the amount you provided. We apologize once again for the inconvenience you had during your stay. Hopefully we can welcome you back to Swiss-Belinn Singkawang. Warm regards, Hamdany. General Manager.
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Urai M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is friendly and very helpful when checking in, the view is as ordered, easy to find food because it is next to the mall,
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Accommodation's Reply
19 Jun 2025
Dear Mr./Mrs. Urai, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing our hotel and taking the time to give your comments during your stay. It is an honor for you to be happy with our hospitality, views and also our location at Singkawang Grand Mall. Hopefully we can welcome you back to Singkawang. Warm regards, Hamdany. General Manager
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Ursula S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
The breakfast is not edible for children, there is only 1 type of protein. There are a lot of carbohydrates. There is no choice of menu for children. It does not match the hotel's stars.
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Accommodation's Reply
19 Jun 2025
Dear Mrs. Ursula, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing our hotel and taking the time to give your comments during your stay. Your suggestions are very valuable to improve the quality of our breakfast. Hopefully we can welcome you back with better. Warm regards, Hamdany. General Manager
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G***n
icon-origin-TRAVELOKA
5.3
/10
Reviewed 9 week(s) ago
The water in the bathroom is very dirty and has been asked to be fixed but it is still dirty. Entering and exiting the car park always have to pay, even though I have informed the receptionist and it should be free. Very bad and disappointing!
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5 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear our valued guest, Warm greetings from Swiss-Belinn Singkawang Thank you for choosing our hotel and taking the time to give your comments during your stay. We apologize for the inconvenience. We had a hot water pipe repair some time ago, but we have conveyed our apology and a notification letter in the room. Parking facilities are free, if the vehicle number has been registered in the system, but we do not know if there may be a problem with our parking system. Once again, we apologize for the problem in your room. We are very grateful for the input you have given for our future improvements. Warm regards, Hamdany. General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Favorite hotel for holiday in singkawang ✨️
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Accommodation's Reply
08 Jul 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang . Best regards, Hamdany General Manager
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
very good service and very comfortable room
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Accommodation's Reply
03 Jul 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to give your comments during your stay. We are very happy if you are satisfied with our service and the quality of our rooms. Hopefully we can welcome you back again. Warm regards, Hamdany General Manager
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Mamahit J.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very nice and the hotel staff is very friendly
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Accommodation's Reply
08 Jul 2025
Dear Mrs. Mamahit, Warm greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to give your comments during your stay. We are very happy if you enjoyed your stay and the service of our staff. Hopefully we can welcome you back again. Warm regards, Hamdany General Manager
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Number of reviews per page
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