Dear Ms. Mamana A, Warmest regards, Luminor Hotel Jambi. We appreciate you taking the time to write a review of our hotel. We apologize for the issues you have raised in your review and we have discussed with the relevant department to resolve the issue and prevent it from happening again. We hope to regain your trust and have the opportunity to welcome you back to Luminor Hotel Jambi. Best regards, Dedi Warja, General Manager