8.5
Very Good
From 64 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.2

Location

8.9

Service and Facilites

8.6

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Traveler Reviews Palm Hotel Thanh Hoa

Number of reviews per page
20
40
Customer reviews
tan n.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 139 week(s) ago
Clean. There are enough services from spa, cafe, laundry, gym. Near Lam Son and Le Loi squares. Is central. Breakfast of the hotel is quite a lot of items and dishes. Luxury, Beautiful Scenery, Quiet, Good Price
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Hằng T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 169 week(s) ago
Nice and airy room. Will be back. Thank you hotel
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Le Kim O.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 169 week(s) ago
The WC faucet is broken, the water in the washbasin is too small, the drain in the bathroom is blocked, so when flushing to take a shower, the water almost cannot drain, but it has to wait 10 minutes to gradually run out.
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1 people find it helpful
Thi H. C.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 239 week(s) ago
Too bad. Unprofessional staff when the identity card of the client happened misplaced!
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Accommodation's Reply
09 Mar 2021
Hello Ms. Huyen, First, on behalf of the hotel, I thank you and very much for your trust and use of the service at Palm Thanh Hoa Hotel. I am also very sorry, due to the carelessness of the staff on my side, I had a bad experience at Palm. After receiving your response, my side immediately returned my identity card to you. Once again, on behalf of the hotel, I apologize to you for this carelessness. I hope you sympathize and have a chance to welcome you at the hotel beside me. Best regards!
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Truong H. D.
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 314 week(s) ago
Staffs were rude and not paying any attention while serving customers. I am mentioning the staffs who served buffet morning on 10th floor. I asked for an omelette and they made the omelette not as describe at all. Even worse, the cooker left the omelette at their cooking space without bringing to table, and they did not bother calling or notifying me to come and get my dish. The egg was left cold. The morning buffet was a disaster. Some of them are left over, not fresh!
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Chinh Chinh
icon-origin-TRAVELOKA
5.7
/10
Reviewed 328 week(s) ago
The hotel is too much cockroaches, not clean
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1 people find it helpful
Trnh V. A.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 329 week(s) ago
It's been a long time since it came back, but everything is still ok and perfect!
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Le Tuan A.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.5
/10
Reviewed 333 week(s) ago
Clean room, nice design. delicious food. enthusiastic service. It's worth the money and everyone's vacation
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1 people find it helpful
Tran C. N.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 333 week(s) ago
Palm from toilet to room right clean, cool, enthusiastic staff, price okay! Back 2 times still like it!
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Phung N. T. A.
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Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 341 week(s) ago
The hotel is cleaner and more beautiful in the picture, the room has a nice scent, polite staff, cheap price, breakfast is ok
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Nguyen D. D.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 343 week(s) ago
The hotel is not clean and the food is not rich, the view is not beautiful
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Nguyen Thi Tu
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 350 week(s) ago
Nice room, clean, 3 star standard. Staff are very enthusiastic. Near Lam Son Square, the city center is convenient to move. The deluxe rooms are fine, only the soundproofed suite is not soundproofed so it is sleepy.
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Cao t. V.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 351 week(s) ago
The couple went to the hotel for two single beds, while the hotel still had one bed room
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1 people find it helpful
Le Thinh
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 353 week(s) ago
Staff were friendly and enthusiastic.
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Vu Do H. D.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 357 week(s) ago
Everything is good: Hotel in the center, nice room, polite and enthusiastic staff, breakfast buffet is delicious and rich. The only thing that needs to be resolved is to move the air conditioner to another place, not to let cold air into the bed because it can make a cold.
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Vu Do H. D.
icon-Family
Family
icon-origin-TRAVELOKA
9.1
/10
Reviewed 358 week(s) ago
The hotel is clean, the room is very nice, the city center location, on Phan Chu Trinh street, concentrates most of big hotels and big banks. The receptionists and the dining room are very polite, so rare. The buffet breakfast menu is quite rich, The way to cook and delicious dishes proves that the chef is skilled and talented. Only one thing that the hotel needs to think about is that the air conditioner must be slightly cold right at the bed, which is quite uncomfortable, if not careful, it can catch a cold like playing. Hope the hotel will overcome this drawback to be perfect.
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NGUYEN T. A. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 387 week(s) ago
The hotel is in a central location, facilities, clean, beautiful, very good service attitude!
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Thieu N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 393 week(s) ago
Beautiful room, warm hospitality, enthusiasm, beautiful breakfast!
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Hi An o.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 396 week(s) ago
The hotel is a bit dark, a bit of a sting
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Si Mai H.
icon-Family
Family
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9.4
/10
Reviewed 413 week(s) ago
The hotel is clean, located in the heart of the city
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