Traveloka (3,958)
Other sources (21)
8.3
Very Good
From 3,958 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.1
Location
8.4
Service and Facilites
8.3
People often mention about Amaris Hotel Serpong Tangerang
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Ambiance (28)
Staff Friendliness (27)
Bedroom (26)
Accessibility (24)
Room Space (23)
Bathroom (20)
Check-in/out Time (19)
Taste (19)
Variety (19)
Distance to City Center (18)
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Traveler Reviews Amaris Hotel Serpong Tangerang
Number of reviews per page
20
40
Customer reviews
Putri N. B.
8.5
/10
Reviewed 2 day(s) ago
good hotell) llll nanti kesini lgiii
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RA
Rafi A.
Staycation
9.7
/10
Reviewed 4 day(s) ago
Everyone was friendly, we enjoyed our stay at Amaris Serpong.
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EL
Erry L. F.
6.9
/10
Reviewed 5 day(s) ago
The hotel already looks old, the walls of the room are blistered, the lights are dim, the sound of people screaming is clearly audible but the AC feels cold. The bathroom is also very dim, the lights are on the floor, it's a bit dirty.. if it's just for transit, it's okay, but if it's for a staycation, it's not suitable. I think this is the oldest Amaris hotel I've ever stayed at.. when I left the room, the smell of cigarette smoke was very strong, it seemed like it needed to be renovated, the paint also needed to be updated.
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NS
Novan S.
Business
9.7
/10
Reviewed 2 week(s) ago
Overall great, strategic location
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guest, Mr. Novan S. Warmest Greetings from Amaris Hotel Serpong. We would like to thank you for your time and opportunity to share your experience during your stay with us at Amaris Hotel Serpong. We are very happy that you had a pleasant experience during your stay with Amaris Hotel Serpong. We apologize for the water not being able to drain. We will inform our Team to make improvements so that on your next visit this will not happen again. We hope to be able to serve you again in the future with even better service. Best Regards. Hotel Manager
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L***a
Business
9.7
/10
Reviewed 3 week(s) ago
I booked this hotel for my dad, and he said the rooms were clean and comfortable for a budget hotel. They also included breakfast for two.
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Accommodation's Reply
29 Jul 2025
Dear Guest, Warmest Greetings from Amaris Hotel Serpong. We would like to thank you for taking the time and opportunity to share your experience during your stay with us at Amaris Hotel Serpong. We are very happy that you had a pleasant experience during your stay with Amaris Hotel Serpong. We apologize for the water not being able to drain. We will inform our team so that improvements can be made so that on your next visit this will not happen again. We hope to be able to serve you again in the future with even better service. Best regards. Hotel Manager
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J***u
8.1
/10
Reviewed 8 week(s) ago
Water is not coming out in the bathroom
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Accommodation's Reply
27 Jun 2025
Dear Guest, Warm Greetings from Amaris Hotel Serpong. We would like to thank you for your time and opportunity to share your experience while staying with us at Amaris Hotel Serpong. We are very happy that you had a pleasant experience while staying with Amaris Hotel Serpong. We apologize for the water condition that could not come out, we will inform our Team to make improvements so that on your next visit this will not happen again. Hopefully we can still serve you again in the future with better service. Best Regards. Hotel Manager
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AF
AULIYA F.
Business
8.5
/10
Reviewed 10 week(s) ago
The best for Amaris, hopefully it will always maintain the quality of its service.
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear valued guest. Warm greetings from Amaris Hotel Serpong. Thank you very much for your positive review regarding your stay at Amaris Hotel Serpong. We are very happy to hear that you are satisfied with the quality of our hotel. We are also happy that our service made your experience even more enjoyable. We will always strive to maintain a friendly and reliable service standard for all our guests. We look forward to welcoming you back to Amaris Hotel Serpong for a more enjoyable stay. Warm Regards. Anwar. Hotel Manger
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R***u
10.0
/10
Reviewed 10 week(s) ago
Everything is good, just the lights in the bathroom should not be dim, it should be a bit bright.
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear valued guest. Warm greetings from Amaris Hotel Serpong. Thank you very much for your positive review regarding your stay at Amaris Hotel Serpong. We are very happy to hear that you are satisfied with the quality of our hotel. We are also happy that our service made your experience even more enjoyable. We will always strive to maintain a friendly and reliable service standard for all our guests. We look forward to welcoming you back to Amaris Hotel Serpong for a more enjoyable stay. Warm Regards. Anwar. Hotel Manger
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Guest
Leisure
8.5
/10
Reviewed 11 week(s) ago
Comfortable conditions, friendly and responsive employees.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guest, Warmest Greetings from Amaris Hotel Serpong. We would like to thank you for taking the time and opportunity to share your experience during your stay with us at Amaris Hotel Serpong. We are very happy that you had a pleasant experience during your stay with Amaris Hotel Serpong. We apologize for the water not being able to drain. We will inform our team so that improvements can be made so that on your next visit this will not happen again. We hope to be able to serve you again in the future with even better service. Best regards. Hotel Manager
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A***r
8.5
/10
Reviewed 13 week(s) ago
Great. The hotel is comfortable enough to rest, not extraordinary.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guest, Warmest Greetings from Amaris Hotel Serpong. We would like to thank you for taking the time and opportunity to share your experience during your stay with us at Amaris Hotel Serpong. We are very happy that you had a pleasant experience during your stay with Amaris Hotel Serpong. We apologize for the water not being able to drain. We will inform our team so that improvements can be made so that on your next visit this will not happen again. We hope to be able to serve you again in the future with even better service. Best regards. Hotel Manager
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A***r
Business
10.0
/10
Reviewed 16 week(s) ago
Please try it when you go to Tangerang, it's quite calm.
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2 people find it helpful
Accommodation's Reply
01 May 2025
Dear valued guest. Warm greetings from Amaris Hotel Serpong. Thank you very much for your positive review regarding your stay at Amaris Hotel Serpong. We are very happy to hear that you are satisfied with the quality of our hotel. We are also happy that our service made your experience even more enjoyable. We will always strive to maintain a friendly and reliable service standard for all our guests. We look forward to welcoming you back to Amaris Hotel Serpong for a more enjoyable stay. Warm Regards. Anwar. Hotel Manger
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W***a
9.7
/10
Reviewed 18 week(s) ago
Satisfied staying here, the room is spacious and comfortable.
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2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear valued guest. Warm greetings from Amaris Hotel Serpong. Thank you very much for your positive review regarding your stay at Amaris Hotel Serpong. We are very happy to hear that you are satisfied with the quality of our hotel. We are also happy that our service made your experience even more enjoyable. We will always strive to maintain a friendly and reliable service standard for all our guests. We look forward to welcoming you back to Amaris Hotel Serpong for a more enjoyable stay. Warm Regards. Anwar. Hotel Manger
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E***a
Leisure
8.4
/10
Reviewed 20 week(s) ago
The hotel staff was friendly and fast, but the bedroom had lots of ants on the wall near the glass, and the bathroom floor was still a bit dirty.
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Accommodation's Reply
28 Mar 2025
Dear Mr. Achmad H. Ke., Warm greetings from Amaris Hotel Serpong. We would like to thank you for the time and opportunity you have taken to share your experience while staying with us at Amaris Hotel Serpong. We are very happy that you had a pleasant experience during your stay with Amaris Hotel Serpong. We apologize for the condition of the room that needs painting, we will inform our Team to make improvements so that on your next visit this will not happen again. Hopefully we can still serve you again in the future with better service. Best regards. Hotel Manager
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Achmad H. K.
8.2
/10
Reviewed 22 week(s) ago
It's quite nice to stay at Amaris. It's just that because it hasn't been repainted, it looks a bit shabby from the front.
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Accommodation's Reply
28 Mar 2025
Dear Mr. Achmad H. Ke., Warm greetings from Amaris Hotel Serpong. We would like to thank you for the time and opportunity you have taken to share your experience while staying with us at Amaris Hotel Serpong. We are very happy that you had a pleasant experience during your stay with Amaris Hotel Serpong. We apologize for the condition of the room that needs painting, we will inform our Team to make improvements so that on your next visit this will not happen again. Hopefully we can still serve you again in the future with better service. Best regards. Hotel Manager
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F***y
9.1
/10
Reviewed 23 week(s) ago
Thanks Amaris good service ok comfortable
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Accommodation's Reply
29 Jul 2025
Dear Guest, Warmest Greetings from Amaris Hotel Serpong. We would like to thank you for taking the time and opportunity to share your experience during your stay with us at Amaris Hotel Serpong. We are very happy that you had a pleasant experience during your stay with Amaris Hotel Serpong. We apologize for the water not being able to drain. We will inform our team so that improvements can be made so that on your next visit this will not happen again. We hope to be able to serve you again in the future with even better service. Best regards. Hotel Manager
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F***y
9.1
/10
Reviewed 23 week(s) ago
Thanks for the good service, comfortable and ok
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F***y
8.5
/10
Reviewed 23 week(s) ago
Thanks Amaris, good, comfortable, service
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F***y
8.5
/10
Reviewed 23 week(s) ago
Thanks Amaris, good service, comfortable
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Accommodation's Reply
28 Mar 2025
Dear valued guest. Warm greetings from Amaris Hotel Serpong. Thank you very much for your positive review regarding your stay at Amaris Hotel Serpong. We are very happy to hear that you are satisfied with the quality of our hotel. We are also happy that our service made your experience even more enjoyable. We will always strive to maintain a friendly and reliable service standard for all our guests. We look forward to welcoming you back to Amaris Hotel Serpong for a more enjoyable stay. Warm Regards. Anwar. Hotel Manger
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F***y
9.1
/10
Reviewed 24 week(s) ago
Thank you, the service is very good
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J***O
Leisure
6.5
/10
Reviewed 24 week(s) ago
Staff is not very friendly, rooms are not very clean, blankets and pillows are the same
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1 people find it helpful
Number of reviews per page
20
40
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