Overall Ratings & Reviews Muong Thanh Luxury Phu Quoc Hotel

Dear Guest, We would like to sincerely thank you for taking the time to share your positive feelings about your stay at Muong Thanh Phu Quoc. Your satisfaction is a great encouragement for our staff to constantly strive to improve the quality of our services. We are very happy to know that you are satisfied with the electric car, swimming pool and support from our staff. We look forward to welcoming you back soon! Best regards, Duong Xuan Thang - General Manager

Dear Mr. We sincerely apologize for the service attitude of our staff, especially at the reception area, which has made you dissatisfied. This does not reflect the service standards that we always strive to maintain. Your feedback has been forwarded to the relevant department for review and retraining to improve the quality of service. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best Regards Duong Xuan Thang - General Manager

Dear Sir/Madam Thank you for taking the time to share your experience at the hotel. We are very happy to know that you are satisfied with the enthusiasm of the staff as well as the quality of the diverse and delicious breakfast buffet. However, we also sincerely apologize for the inconvenience related to the slippery bathroom floor and the feeling of the evening space not being cozy. We have noted and will improve to bring a safer and more pleasant experience to guests in the future. We look forward to welcoming you back. Best regards Duong Xuan Thang - General Manager

Dear valued guest hank you for your review! We're glad to hear that you found the hotel beautiful and appreciated our new furnishings. We're truly sorry about the air conditioning issue and understand how uncomfortable that must have been. Our maintenance team has been notified to ensure this is resolved quickly. We hope to have the opportunity to provide you with a more comfortable experience in the future. Best regards Duong Xuan Thang - General Manager

Dear Jo Kim, Thank you for your wonderful review! We are delighted that you enjoyed your stay and appreciated our convenient location near the beach and night market. We look forward to welcoming you back for another great experience. Best regards, Duong Xuan Thang General Manager.

Below is the response to the customer review: Dear Mr./Ms. N***N, Thank you for sharing your feedback. We are sorry to hear that your experience was not entirely satisfactory. We will review our service standards and room facilities to ensure that the quality of service meets our guests’ expectations. We hope to have the opportunity to welcome you back with improved service. Best regards, Duong Xuan Thang Hotel Manager.

Dear Mr./Ms. T***n, Thank you for sharing your feedback. We are glad to know that you enjoyed our staff and the hotel's convenient location. Your comments about breakfast will be taken into consideration and improved. We look forward to welcoming you back in the future. Best regards, Duong Xuan Thang Hotel manager.

Dear Mr./Ms. NGOC TT, Thank you for sharing your feedback about your recent stay. We are sorry to hear about the issues you had with the elevator, Wi-Fi and facilities. Your comments regarding the elevator, towels and beach conditions have been noted and we will work to improve these areas to better meet the expectations of our valued guests. We hope to have the opportunity to welcome you back and provide a more satisfying experience. Best regards, Duong Xuan Thang Hotel Manager.

Dear Nguyen N. P., Thank you for your wonderful review! We are delighted to know that Mường Thanh continues to meet your expectations, and that your stay left you feeling happy and relaxed. It’s always a pleasure to welcome you, and we look forward to making each visit as enjoyable as the last. Warm regards, Duong Xuan Thang General Manager.

Dear Ms. TT Trang, Thank you for sharing your feedback after your stay at the hotel. We are delighted to know that you were satisfied with the enthusiasm and friendliness of the staff. We also appreciate your feedback on the soundproofing issue. The hotel team will review and implement improvements to ensure a more comfortable experience for all guests in the future. Hope to have the opportunity to welcome you next time. Best regards, Duong Xuan Thang Hotel Manager.

Dear Mr./Ms. T***i, Muong Thanh Luxury Phu Quoc welcomes you! Thank you for taking the time to share your experience at the hotel. We are pleased to know that you were satisfied with our services and facilities. Muong Thanh is proud to be the leading pure Vietnamese hotel brand in Indochina and always strives to bring you the best experience. We look forward to welcoming you on your upcoming vacations. Best regards, Duong Xuan Thang Hotel Manager.

Dear Mr./Ms. H***N, Thank you for taking the time to share about your experience. We apologize for the air conditioning and room lock problems you experienced. These issues will be seriously considered and improved in the near future. We are also very happy to know that you had memorable moments cycling along the beach and enjoying food at the night market. Your thanks will be conveyed to Vu, the staff who enthusiastically supported you during your vacation. We hope to have the opportunity to welcome you and your family on your next vacation, bringing better experiences. Best regards, Duong Xuan Thang Hotel manager.

Dear Mr/Ms HAN L, Muong Thanh Luxury Phu Quoc welcomes you! Thank you for taking the time to share your experience. We are very happy to know that you are satisfied with the beautiful sea view and room facilities, as well as the staff's service. We will continue to strive to bring better experiences to customers. Muong Thanh is proud to be the leading Thuan Viet brand in Indochina and always strives to bring the best service to customers. We look forward to welcoming you and your family on your next vacation. Best regards, Duong Xuan Thang Hotel manager.

Dear Mr./Ms. Phan HD, Dear Muong Thanh Phu Quoc, hello! On behalf of our staff, we would like to sincerely thank you for taking the time to share your wonderful review of your stay at the hotel. Your satisfaction is a great honor for us. Muong Thanh is proud to be the leading purely Vietnamese brand in Indochina, always striving to bring the best experiences to customers. Your compliments are a great motivation for us to continue improving service quality. We hope to have the opportunity to welcome and serve you in your next vacations. Best regards, Duong Xuan Thang Hotel manager.

Dear Mr./Ms. N***n, Muong Thanh Luxury Phu Quoc welcomes you! Thank you very much for taking the time to share your review of your stay at our hotel. We are pleased to know that you are satisfied with the cleanliness of the hotel. Muong Thanh is proud to be the leading purely Vietnamese hotel chain in Indochina, always putting customer satisfaction first. We would like to acknowledge your comments on service quality and will make continuous efforts to improve and enhance customer experience. We look forward to welcoming you back on your upcoming vacations. Best regards, Duong Xuan Thang Hotel manager.

Dear Herbert Langenfelder, The staff at Muong Thanh Luxury Phu Quoc Hotel would like to express our gratitude for your choice to stay at the hotel! Thank you for your love and for leaving positive reviews about the hotel. We are hopeful that your stay was wonderful. Muong Thanh Luxury Phu Quoc Hotel looks forward to welcoming you on your next trip to Phu Quoc. Thank you! Warm regards Le Duy Hung – Hotel Manager

Dear Ms. Tran, We would like to thank you for taking the time to share about our hotel. We are very sorry for the negative experiences you encountered at the hotel. We have reported your problem to the relevant departments for processing. At the same time, the hotel will try to overcome this situation and will take better care of guests. Once again, we are very sorry about these issues. We hope that we will have the opportunity to welcome you back. And we can bring you a better experience. Thank you very much! Le Duy Hung - Hotel Director.

Dear Ms. Thanh Hue On behalf of the entire staff of Muong Thanh Luxury Phu Quoc Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we appreciate your feedback and reviews about your recent stay. We will try to improve service quality to meet increasing demands from customers. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Luxury Phu Quoc Hotel in the near future. Love Le Duy Hung – Hotel Director