Overall Ratings & Reviews Hersya Boutique Hotel Surabaya, Azana Hotels Collection

The receptionist and parking attendant were prompt. For accommodation in the 200,000 rupiah range (without breakfast), it's quite good. It's best to bring your own amenities, as the options are quite limited.

According to the price, the staff is friendly.

The hotel staff is very nice and friendly, but the condition of the hotel needs to be refreshed.

Clean, comfortable, and friendly staff.

The hotel's ambiance is very pleasant and comfortable! The staff are very friendly, especially the security guard who helped park the car promptly. The breakfast menu is quite delicious and the choices are varied, making you feel energetic in the morning. It's just a shame, the location is a bit inland so it's a bit difficult to see from the main road. Overall, recommended for those looking for a relaxed atmosphere! ⭐⭐⭐⭐

The AC is not cold, improve the quality especially the AC part is important. Other than that it is quite good.

the internet connection is unstable (often disconnected) even though the wifi signal is full bar. the speed is also not fast even though the label is 5g.

kamar lumayan bersih dan nyaman. hanya saja untuk handuk dan seprei mungkin perlu ditingkatkan lagi. karena warna nya sudah terlalu buluk jadi terkesan kotor meski wangi. lokasi nya strategis banyak pilihan makanan kalau pagi dan enak enak. untuk rooftop mungkin bisa lebih dipelihara sehingga bisa dimanfaatkan untuk bersantai dan menikmati suasana

All good, just a small room. Location near Jalan Raya Ahmad Yani. Standard price tends to be cheap.

I just stayed at the 2-star Hotel Hersya Front Inn located in Ketintang, Surabaya, and here is my review of my stay here. 1). Location and Access This hotel has a very strategic location, surrounded by various delicious and easily accessible places to eat, suitable for those who like to explore local cuisine. Access to the hotel is also very easy, making me feel comfortable when I arrived without having to think about complicated travel obstacles. 2). Rooms and Services I stayed in a Superior Queen Bed room with the Room Only type. This room is quite comfortable and the design looks royal and minimalist, giving a modern but still elegant impression. The service is also very satisfying, the hotel staff are friendly and responsive. They quickly helped my needs during my stay. The room also uses an NFC-based Access Card. 3). Facilities Some of the facilities that I appreciate are the prayer room which is quite good, very comfortable for worship. In addition, this hotel is also quite hygienic and clean around the area. The public areas and rooms are well maintained. Plus having a lift in the hotel makes it easy to reach my room. However, there are some shortcomings that need to be noted: 1). Not cold AC - I had problems with the AC not being cold enough. Even though the temperature outside was quite hot, the AC in the room felt less effective. 2). Narrow Motorcycle Parking - If you bring a motorbike, the parking area feels a bit narrow and uncomfortable for parking vehicles. 3). Unusable Rooftop - Although this hotel has a rooftop that looks attractive, I could not use it during my stay because the area was not open. 4). No Heater - There is no water heater for brewing tea or coffee, which is a bit disappointing, especially for those who want to enjoy a cup of tea or coffee in the room. 5). Wall View on the Window for Superior Queen Bed (Room Only) Room 335 3rd Floor

The staff are fast-responding, friendly, and willing to serve customer requests and places to go are close by.

The staff are fast-responding, friendly, and willing to serve customer requests and places to go are close by.

The staff is fast response, friendly, and the place is comfortable, close to everywhere you want to go.

Not bad at an affordable price.

comfortable location not noisy, close to the city, delicious menu, elevator works, cold AC, hot water is ok, sorry to improve for the bathroom smells 😁, wfi is ok, remote AC n tv do not work. the service staff is very friendly around there are many food stalls. near kfc, excelso..etc.

when I wanted to check in the room wasn't ready. I had booked a room a long time ago. I had also contacted the hotel on D-1 that tomorrow's check in would be at 14.00. But in fact, after arriving there the booked room wasn't ready. The lady at the reception said that 1 was still in process and 1 was still not ready. I happened to book 2 rooms. We waited for about 1 hour for the room to be ready. It was very disappointing for us as consumers because besides bringing a small child, there was also my elderly mother. It was a shame that we had traveled a long way for almost 5 hours and when we arrived at the hotel we were still told to wait. Please improve the service.. the room should have been ready when it was time to check in so we wouldn't have to wait any longer. If the room facilities are not cold enough, the TV has no signal at all. So it's useless to have a TV with nothing to watch.

I have often stayed at Hersya, but yesterday I was a bit disappointed because check-in was delayed until 15.00 and I was only able to enter the room.

Recommended place to stay. Very adequate facilities with very affordable prices. Close to various culinary. Satisfied 🌟🌟🌟🌟

Friendly, comfortable, reasonable price, not expensive.

The place is very comfortable, quiet, the staff service is friendly, in short, it is highly recommended for those looking for accommodation in Surabaya.