Overall Ratings & Reviews Grand Palazzo Hotel Pattaya

Horrible service. We came in as 5, immediately got told we only booked for 4 and we got rudely explained that there are no exceptions, we have to pay for the extra person. They are rude because when we went to the receptionist to talk this over, they just handed us their terms and conditions paper and told us to read it. Of course after this horrible gesture, we did not want to pay for the extra person, hence we complied and the extra person immediately packed his/her things and booked another hotel. Moments later, their security came in and checked every corner of our room and opened our luggage to check if we had complied which made us very uncomfortable because our privacy as guests are not valued at all. These efforts by the hotel security was useless because as I have said, we complied with their rules, we did not even think and intend to breach any rules. The food was also terrible. Other than the generic salad, eggs, sausage and ham, the main course they served were mostly Thai and Indian food. As a 5 star Thai hotel, the Thai food was disappointing, it did not look appetizing and not delicious at all. The Indian food was there but I did not consume that. Overall 1/5 stay, our stay might increase a bit if the receptionist was polite and if the hotel valued our privacy. But maybe only up to 3.5/5. The facility was top though, I can be sure about this.

ดีครับ เยี่ยมครับ ตรงปกประทับใจ ทางโรงเเรมบริการดี รวดเร็วสะดวกดีทั้งเช็คอิน-เช็คเอ้า อาหารเช้าก็ดี หลากหลายดี สะอาด ชอบครับ ด้านหน้าโรงเเรมติดห้างใหญ่ด้วย ทั้งบิ้กซี,เซ็นทรัล เและก็ใกล้ทะเลด้วย ครั้งหน้าต้องมาอีกเเน่นอนครับ🥰

Bad service restaurant staff because I think I'm going to eat too much1 The minute my boyfriend and I walked to the door but the staff closed the door on me. it's so ugly

The accommodation is good, clean, not old, but the facility cannot be used at all. There is no gym like the one I took to see it. Exercise machines piled up outside the hallway. And not all of them can be used There is a sign stating that it is damaged, do not ask the staff to tell it for a long time. Wait for a technician to fix it. Stayed for 5 nights, no one came to fix it. The pool is very cold and old.

Good service, beautiful swimming pool and awesome hotel👍🏻

The price is quite expensive compared to hotels in the same class.

Beautiful hotel, very convenient to shop.

Good. Clean and beautiful. Convenient for walking.

Overall very good, good location, beautiful view, clean place, spacious room, delicious food, once used to stay in a normal room. This time, choose to stay in a Family suite but look like two single rooms, sharing the door only. There is no family regret.

The room is spacious, clean, the pool is big, the view is beautiful, not far from the sea, very good location, easy to find food, next to Big C, good service staff, good reception, forget the chart, battery, call the staff for another day. He kept the charging cable Feeling very grateful Must return to use the service again

The room is comfortable, clean, good. But secretly stink a bit

Spacious room Comfortable bed Love the soft fragrance of sheets and pillowcases. Make you sleep well Very good service staff. Will come back here again.

The hotel is not bad but not so good still new.

Very large rooms, the interior of the hotel looks like a 3-star hotel. Looks like a 4-star hotel. Most of the guests are group tours.

Great room, clean, think back to me again.

Not clean, dirty in many places.