8.4
Very Good
From 122 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

7.6

Location

8.5

Service and Facilites

8.4

People often mention about Ngoc Chau Hotel Phu Quoc
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Surroundings (1)
Accessibility (1)
Family Friendly (1)
Wifi (1)
Activity Option (1)
Ambiance (1)
Room Space (1)
Soundproof (1)
Bathroom (1)
Hotel Area (1)
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Traveler Reviews Ngoc Chau Hotel Phu Quoc

Number of reviews per page
20
40
Customer reviews
Guest
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6.7
/10
Reviewed 18 week(s) ago
- staff is ok. - overall the hotel only gets 2 🌟🌟
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Thang T.
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8.5
/10
Reviewed 163 week(s) ago
Thao and Chau are very good. Enthusiastic consultation. Early check-in is available. Find a good motorbike, no damage.
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Mai
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9.7
/10
Reviewed 165 week(s) ago
Great hotel, friendly staff. The room is as pictured, and especially extremely clean. Although it is a wooden floor, there is no dust at all. Only one small minus point is that the old room door is a bit difficult to open and close. Breakfast has many delicious dishes and is quite tasty. The location of the restaurant is next to Hello, so if you want to eat, you can come and eat.
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Nguyen T. T.
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8.5
/10
Reviewed 220 week(s) ago
The hotel is near the center, convenient to travel. Motorbike rental available. The sea view is very beautiful. However, the furniture at the hotel is a bit old, the door is difficult to open, feeling uncertain. Breakfast is a bit small, not much choice. There is a receptionist who is a bit slow and quiet, and can't handle the problem well. Motorbike rental has not been thoroughly checked before handing over to customers. I received the car and then it was time to go to find the wheel with 2 holes had to find a place to repair
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2 people find it helpful
Mai T. K. C.
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10.0
/10
Reviewed 230 week(s) ago
The hotel has sea view. Good service. Rooms as advertised. Many cats love too
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2 people find it helpful
Bui Thi Nga
icon-origin-TRAVELOKA
8.5
/10
Reviewed 238 week(s) ago
Reasonable price room with beautiful sea view, bed is quite small
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2 people find it helpful
Thi Thuy Hang Vu
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6.8
/10
Reviewed 260 week(s) ago
There are many cockroaches in the room. Breakfast is good.
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Nguyen T. N. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 276 week(s) ago
The hotel has a nice view, convenient breakfast, nice breakfast sitting view, on the 5th floor, convenient location to move the points. There is a slow network
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4 people find it helpful
Nguyen H. O.
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Backpacking
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10.0
/10
Reviewed 278 week(s) ago
Enthusiastic staff, fun, good support.
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2 people find it helpful
Le Thi Binh
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Family
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9.4
/10
Reviewed 280 week(s) ago
My family went on holiday before Tet. The receptionists, staff are good, friendly and attentive. Breakfast was good. The good place. Good quality compared to the price
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5 people find it helpful
Accommodation's Reply
14 Feb 2020
Dear Ms. Binh, Ngoc Chau Hotel sincerely thanks her family for choosing Ngoc Chau as the destination for their vacation in Phu Quoc. Thank you for taking the time to share your valuable experiences. Each family experience is a great encouragement for all employees in Ngoc Chau to constantly strive to bring the best service to customers. Wishing you and your family are always healthy and successful in life. See you family again. Best regards, From Ngoc Chau team with loves.
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m thanh n.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 284 week(s) ago
The customer service is good. Staffs are very friendly and helpful. Breakfast is very nice with sea view. Hotel located in the central and you are easy to find a seafood restaurants and coffee, beach bar nearby.
1 people find it helpful
Accommodation's Reply
17 Jan 2020
Dear Thi, Thank you so much for choosing us for you trip in Phu Quoc Island. Thank you for taking your time to leave your experiences here. It motives us a lot. We would love to welcome you back for another pleasant stay in the future. Sending you this present with our heart and with that you’ll be happy in fullest measure. May the happinest things alway happen to you. From Ngoc Chau team with loves.
NGUYEN T. T. H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 292 week(s) ago
The girls are extremely cute at reception. No hotel yet has such a lovely reception. - According to the 2h schedule, you can check in, but come early from 10:30 with an available room which was receptioned for early check in. - Devotedly only places to visit, need to eat. - Breakfast can not eat because of early flight, be encouraged to hand the milk box.😍
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5 people find it helpful
Hoang
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Family
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8.5
/10
Reviewed 293 week(s) ago
rooms are shaped, clean, staff friendly and enthusiastic
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nguyen n. t. s.
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Family
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6.2
/10
Reviewed 295 week(s) ago
wifi cannot be used. I also use 4g without signal, I'm on the 5th floor.
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Nguyenminhnguyet P.
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Family
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8.5
/10
Reviewed 299 week(s) ago
near the night market, his palace. friendly staff. enthusiasm
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2 people find it helpful
Vu Nguyen
icon-origin-TRAVELOKA
5.9
/10
Reviewed 303 week(s) ago
Room is ok but hotel always hear the smell hook especially elevator. Do not dare to use the elevator always.
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2 people find it helpful
Nguyen T. M. T.
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Family
icon-origin-TRAVELOKA
4.5
/10
Reviewed 309 week(s) ago
Too bad! The catering team was very upset when asked and asked for help. Low-quality, monotonous and not delicious buffet food; Non-hygienic wet cups and saucers (free meal characteristics); The WC is dirty, the dirty gold tea set must be rinsed and used, the room is not thoughtful for 4 days just for 2 packs of jasmine tea bag! Glass used to brush teeth directly down to the lavabo surface. Very disappointed was here, completely unlike advertising, never came back.
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5 people find it helpful
Van Kien Doan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 316 week(s) ago
Room is clean, airy, nice view, breakfast is a little bit to choose
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1 people find it helpful
Hoang T. D. L.
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8.8
/10
Reviewed 318 week(s) ago
Phong view is very beautiful and beautiful
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3 people find it helpful
Mai L.
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Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 319 week(s) ago
The hotel is near the night market with Dinh Cau very convenient. Clean hotel enthusiastic staff. I flew early in the morning to the hotel and still supported me to check in. Very satisfied with the service at the hotel
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1 people find it helpful
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