8.5
Very Good
From 2,503 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.1

Location

8.5

Service and Facilites

8.4

People often mention about The Grass Serviced Suites by At Mind
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Staff Friendliness (20)
Bedroom (18)
Room Space (17)
Distance to City Center (14)
Family Friendly (14)
Bathroom (13)
Hotel Area (13)
Surroundings (12)
Ambiance (12)
Accessibility (11)
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Traveler Reviews The Grass Serviced Suites by At Mind

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40
Customer reviews
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Please take good care of the cleanliness. As for parking, I would like there to be more space.
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L***E
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Gooddddd - service too great - near nightmarket
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Accommodation's Reply
03 Jun 2025
Dear L***E Thank you very much for taking the time to share your kind feedback regarding your recent stay at The Grass Serviced Suites. We are truly delighted to know that you were pleased with the quality of our service and that our convenient location near the night market contributed positively to your overall experience. Providing warm, attentive service and a comfortable stay for all our guests is at the heart of everything we do, and it is always rewarding to hear that our efforts are appreciated. Your satisfaction is our greatest motivation, and we will continue striving to deliver the highest level of hospitality to all who visit us. We sincerely look forward to welcoming you back in the near future for another enjoyable and memorable stay. With warmest regards, Management Team The Grass Serviced Suites
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Thanyapat G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean, the staff are very lovely (everyone). The care is number one. They take good care of you from the moment you enter the hotel door until you reach your room door. I have stayed here once and was impressed with everything. They take care of you like family. The breakfast is delicious.
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Accommodation's Reply
03 Jun 2025
Dear Thanyapat G. The Grass Serviced Suites would like to thank you very much for your kind words. We are very pleased and grateful to hear that you were impressed with our stay with us, both in terms of the cleanliness of the hotel, the service from all the staff, including the breakfast, and the overall atmosphere that made you feel warm and like family. Your compliments are a great inspiration for all of us to strive to maintain our standards and improve our services every day. We sincerely hope to have the opportunity to welcome you again in the near future and are ready to provide an even more impressive experience every time you come back. Thank you again from the bottom of our hearts. With great respect, Hotel Management The Grass Serviced Suites
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E***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Highly recommended and family friendly.
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Accommodation's Reply
27 May 2025
Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
Minh T. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The staff was really nice and friendly. Everything is lovely, but it would be better if you can fix the Wi-Fi.
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Accommodation's Reply
27 May 2025
Dear Minh T. P., Thank you very much for your kind review! We’re delighted to hear that you found our staff nice and friendly, and that you enjoyed your stay with us. We truly appreciate your feedback regarding the Wi-Fi. Please rest assured that we are working on improving the connection to ensure a better experience for our guests in the future. We hope to have the pleasure of welcoming you back to The Grass Serviced Suites again soon. Warm regards, The Grass Serviced Suites Team
S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The location is very strategic, there are many levels around the hotel area, the service is very good, the rooms are very clean and comfortable, unfortunately they are not soundproof.
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1 people find it helpful
Accommodation's Reply
23 May 2025
Dear Valued Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you appreciated our strategic location, the levels of convenience in the surrounding area, our attentive service, and the cleanliness and comfort of our rooms. We sincerely apologize for the inconvenience caused by the lack of soundproofing. Your comments are truly valuable to us, and please rest assured that we will take them into serious consideration as we continually strive to improve our guests’ experience. We hope to have the opportunity to welcome you back to The Grass Serviced Suites in the near future. Warm regards, The Management Team The Grass Serviced Suites
Nor a. b. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff very friendly , if for muslim customers good place to stay because its near to the masque and halal food place, the place very clean… highly recommended
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Accommodation's Reply
23 May 2025
Dear Nor a. b. N., Thank you so much for your wonderful review and for recommending The Grass Serviced Suites! We’re especially pleased to hear that our friendly staff, cleanliness, and convenient location near the mosque and halal food outlets made your stay more comfortable and enjoyable. It’s always a pleasure to welcome guests from all backgrounds, and we’re glad to know that our facilities and surroundings were suitable for your needs. We look forward to welcoming you again on your next visit to Pattaya! Warm regards, The Management Team The Grass Serviced Suites
H***H
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Clean, bright room, friendly staff
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Accommodation's Reply
19 May 2025
Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
Tee D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
**Real review** Booked a 2-night stay (excluding breakfast) and got room 2715 Checked in on the 2nd and checked out on May 4, 68. Impressed from the moment I parked the car. On the first day, the staff was cheerful (the young man who received the car in the morning). On a hot day, when I checked in, the counter staff called to assess.. Honestly, the room was beautiful (but I found 2-3 long female strands). I had to call the housekeeper to clean it again. The air conditioner was dripping. I informed the staff and the technician came to clean it. The first night, the air conditioner was cool and comfortable to sleep in. The accommodation is near 7-11. The second night, the air conditioner had a problem with dripping water. Both technicians came to provide good service (unfortunately, I forgot to ask their names) but I remembered their faces. The housekeeper on the 7th floor was friendly. All 3 of them were impressed... But the breakfast was not delicious..the price per person was 159 baht (the fried rice was not delicious. The food looked easy to make, but the rice grains were very hard. I ate it on the first day..not going to continue on the second day). The taste depends on personal preference.. Parking on the 2nd day at night, the staff (2 seniors) stood talking, not looking where the customer would park. When the customer found a parking spot, the staff came to tell them to park at the back of the hotel... and also told the customer that there was a shuttle service to the hotel, telling them the room number. When the time came, the customer went to park. In the end, the customer walked from the parking lot to the room by themselves... (no shuttle service as stated). That is, it was the first time staying there. Judging from other customers' reviews, it was good. Overall, I was impressed with the room and bed, which were good... The maid on the 7th floor, Servicemine, the first counter staff. In the afternoon, when I went to check in, the service was good at first. I didn't mind. When I went to inform the technician to clean the air conditioner before going out to eat dinner (counter on the left). His face didn't look very welcoming (I remember his face). At first, I wanted to ask if he wanted to serve. But another person came to take care of the matter instead. This person admired him (counter on the right). If I have to go back to stay again, I will definitely go.
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3 people find it helpful
Accommodation's Reply
19 May 2025
Dear Valued Guest Thank you very much for taking the time to write a review and share your experience staying at The Grass Serviced Suites during May 2-4, 2025. The hotel is very pleased that you were impressed in many aspects, such as the welcome from the car park staff on the first day, the comfort of the room, the attentiveness of the 7th floor housekeeper, and the care from the technician who quickly came to fix the air conditioner problem. We will forward this compliment to the relevant staff to encourage them to continue their work. At the same time, the hotel would like to sincerely apologize for the inconvenience caused, including the initial cleanliness of the room, the air conditioner problem, the unexpected experience with the car pick-up and drop-off service, and the attitude of some staff, which is not up to the standards that the hotel aims to provide to customers. For breakfast, we will consider your comments and coordinate with the kitchen team to improve the quality. Your suggestions and recommendations are very valuable in improving our services. The hotel sincerely hopes to have the opportunity to welcome you again in the future and please be assured that we will improve our services to create an even greater impression. With best regards, The Grass Serviced Suites Team
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Ridtichai J.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
All staffs are good service, clean room
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1 people find it helpful
Accommodation's Reply
05 May 2025
Dear Valued Guest The hotel would like to thank you for taking the time to write about your experience staying at The Grass Serviced Suites and for your appreciation of our services. The management will forward your compliments to our staff to encourage us to continue our service and maintain our standards. We sincerely hope to serve you again in the near future. Best regards Management
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C***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
All the staff, all the roles, provided very good service. I will definitely use the service again if I have the chance.
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Accommodation's Reply
05 May 2025
Dear Valued Guest The hotel would like to thank you for taking the time to write about your experience staying at The Grass Serviced Suites and for your appreciation of our services. The management will forward your compliments to our staff to encourage us to continue our service and maintain our standards. We sincerely hope to serve you again in the near future. Best regards Management
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W***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Close to amenities, clean rooms, very good service from the staff.
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Accommodation's Reply
05 May 2025
Dear Valued Guest The hotel would like to thank you for taking the time to write about your experience staying at The Grass Serviced Suites and for your appreciation of our services. The management will forward your compliments to our staff to encourage us to continue our service and maintain our standards. We sincerely hope to serve you again in the near future. Best regards Management
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G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
There is a large parking lot and breakfast has a variety of choices.
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2 people find it helpful
Accommodation's Reply
05 May 2025
Dear Valued Guest The hotel would like to thank you for taking the time to write about your experience staying at The Grass Serviced Suites and for your appreciation of the hotel's facilities. This made you enjoy our services and have a happy time during your stay with us. The management will forward your impression to the design and maintenance department to further develop our services. We sincerely hope to serve you again in the near future. Sincerely Management
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Aditya J. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
One of the best hospitality I had ever experienced. I witnessed super friendly staffs. They welcomed us with their warmth. The true symbol of the Land of Smiles.
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ข***า
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The breakfast is delicious but the seats are a bit too close together. All the staff are lovely. The security guards are very lovely. The room is comfortable. I have stayed here 3 times already.
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VU THI B. V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
high recommend this place! hotel on the main road, convenient to catch a taxi, song theaw clean room, nice design, convenient reception staff Ms. Peem, Ms. Leem are friendly, good service, always smile when meeting guests 😊
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1 people find it helpful
Accommodation's Reply
25 Mar 2025
Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
Hoang B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
Good location for family travel in Pattaya, close to 711 & restaurants. Note for those who have trouble sleeping, the room is not very soundproof so you can hear traffic noise from outside quite clearly Apart from the soundproofing issue, everything is ok
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2 people find it helpful
Accommodation's Reply
27 Dec 2024
Dear Hoang B., Thank you for taking the time to share detailed feedback following your recent stay. We regret to hear about soundproofing issue. Please accept our apologies and kindly be informed that we have shared your feedback with our management team for immediate action plan. At The Grass Serviced Suites , we take guest’s satisfaction very seriously. Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to The Grass Serviced Suites in the very near future. Best regards, Management team
mesoup n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Please send my receipt in my email. Namasakimesoup@gmail. Com. Thank you
1 people find it helpful
N***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
Near all amenities, everything is good except for cleanliness. Hair stuck to the sofa, bathroom floor is full. The maid didn't check the microwave, there is something that the previous customer left behind that smells bad.
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1 people find it helpful
P***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
The service staff is very good, especially Ms. Nok.
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1 people find it helpful
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