Overall Ratings & Reviews Lucky Star Hotel Q5

The bedroom and bed sheets were very dirty and filthy. Another thing was that he decided to take all the guests' luggage and bring it down to the lobby without calling or informing them in advance, even though I told him to charge extra if he checked out past the check-out time and left my phone number :)

Room is not like in picture, very dirty, parking fee is 100k

Moldy room, dirty bathroom. No hot water.

Very bad, arrived at 6pm and was told to wait 30 minutes to check in because the previous guest had not left yet, there was no water in the room, the fridge did not work, the hot water was not hot. The room was cramped and old, please do not choose this hotel!

I booked 2 nights on October 6 and 7 at this hotel. At 00:00 on October 7, I came to check in and was told that there were no rooms available. They asked to transfer me to the branch on De Tham Street. I refused to transfer, and they told me to cancel the booking myself. I asked for a refund because the hotel had no rooms so they would not refund. After a while, they said they had a large room for me to stay in. Then they took me to room 203. As soon as I opened the door, there was a nest of cockroaches on the bed (small cockroaches). Then they moved me to room 501 for 1 night. At 4:00 p.m., they forced me to change to a small room. They had a competitive attitude towards customers. When the hotel made a mistake, they pushed the responsibility away, saying it was the apps fault for knowing that the hotel had no rooms but not turning it off. Checking in with me at that time, there was a female friend who also had the same problem, booked a room in advance, when they arrived, they said there were no rooms available and asked to transfer people to the De Tham branch. This hotel played a trick on me when I booked the Q5 branch, when they arrived, they pushed everyone to De Tham (probably De Tham was unsold). Overall, it's very bad, you shouldn't book a room here.

The guest has not arrived to check in yet but there is no response to the guest or travel. The receptionist gives the guest vague and inaccurate information (after confirming with travel). The information provided on travel is incorrect: for example, there is no hair dryer or free drinking water as advertised.

The staff is friendly and enthusiastic, but the hotel does not provide eating utensils and the facial cleanser smells bad.

Dù đến check in trễ nhưng phải ngồi đợi gần 1 tiếng mới có phòng với lý do là phòng đang sửa chữa. Phòng có mùi ẩm mốc, không gian phòng ngủ nhỏ. Nhân viên cũng thân thiện, vui vẻ.

Ở 2 ngày đến dọn phòng cx không có , thiếu nhiều thứ cơ bản như máy sấy , lược ,…

Phòng ốc cũ kỹ, máy lạnh chạy như máy cày, vòi sen đóng bợn rất gớm, nền nhà tróc đen thui. Nói chung là không xứng đáng với giá tiền bỏ ra.

Room is spacious and comfortable. The toilet does not have an odor, and the hotel is equipped with shower gel and shampoo for guests to use. The receptionist is cheerful and friendly. If I have a chance, I will visit again next time.

Có mùi hôi, dơ, trang thiết bị xuống cấp, trong phòng không trang bị đầy đủ các món đồ cơ bản như máy sấy tóc, tủ lạnh (không có gì bên trong), nước uống...

One of the employees at the hotel tried to sneak into our room in the middle of the night using the spare keys. We told the manager but he responded that he was trying to clean the room. Who would clean the room in the middle of the night? I would not recommend staying at this hotel. Very bad business.

Lovely staff, clean room

The hotel is rundown, too bad, the air conditioner is old, not cool, the fan is broken, the room looks old, the room price 510k is 3 * but I rate this hotel only worthy of the name of the motel Go to the gate then look at the version, the price of the room is 200-300 overnight, but if you put it on the app, it's 510k, it's ridiculous. Really feel cheated, very unsatisfied

Scary room, location and smelly toilet! Definitely not worth the price. The hotel was advertising hourly rates outside. Avoid and save your money. Checked out quickly and let go of money paid.

Phòng cũ, máy lạnh rất cũ, phòng không đuocej sạch sẽ lắm

room is okay, stopover point, comfortable, except tolet minus points

The price is quite high compared to the room, the toilet has smell, the towels are not clean, dust

We check in 3g am. Return to luggage. Finished, please open the door to eat. Tell me what you want to protect. After eating we were afraid of going back to sleep early. Should wander until 5 o'clock. That call forever security does not open. See the security sit up and lie down to sleep. At 6 o'clock we shouted and opened. The room was leaking water. There are many times here but the staff are so bad.