Bumi Segah Hotel

Explore Bumi Segah Hotel
8.7
Very Good
From 698 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.6

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Ambiance (32)
Room Space (31)
Distance to City Center (30)
Bedroom (28)
Bathroom (27)
Staff Friendliness (26)
Hotel Area (24)
Accessibility (22)
Surroundings (21)
Family Friendly (16)
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Traveler Reviews Bumi Segah Hotel

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40
Customer reviews
F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
Nice, clean, safe, comfortable, and cold AC.
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F***i
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Leisure
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9.7
/10
Reviewed 1 week(s) ago
The hotel staff was friendly and very helpful at check-in.
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tri e. w. y.
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Transit
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7.5
/10
Reviewed 1 week(s) ago
It should be stated at the start of use that the swimming pool can only be accessed in certain rooms.
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S***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The service is good and the food choices are also varied.
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S***i
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Transit
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7.2
/10
Reviewed 3 week(s) ago
The staff is very helpful and the hotel location is very strategic in the center of the crowd. It's just that the room tightness is not good
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Y***s
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Transit
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5.7
/10
Reviewed 3 week(s) ago
Very, very dirty. The bed, the bathroom… the sink was clogged. And other problems….
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F***i
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Leisure
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9.1
/10
Reviewed 6 week(s) ago
Old hotel, facing the Segah River. You can stroll along the riverbank and watch the sunset. It seems to be understaffed. Book an online taxi for a quicker ride to the airport.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guests, Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. Thank you for your time and feedback about our hotel. We believe that all your suggestions are invaluable for our future guests. We hope to welcome you back to our hotel again. Sincerely,
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Hamid G. K.
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8.7
/10
Reviewed 7 week(s) ago
The housekeeping staff were often careless. The breakfast food lacked variety and was monotonous and tasted less than delicious.
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Accommodation's Reply
04 Jun 2026
Dear Mr. Hamid G.K., Thank you for choosing Bumi Segar Hotel as your accommodation in Bera and thank you for taking the time to provide feedback about our hotel. We believe that all feedback from you is invaluable to other guests in the future. We apologize for any inconvenience you experienced during your stay at our hotel and we greatly appreciate your comments regarding the housekeeping staff and the breakfast menu at the restaurant, which we will take into consideration for future improvements. We hope to welcome you back to our hotel again. Sincerely,
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S***i
icon-origin-TRAVELOKA
8.0
/10
Reviewed 7 week(s) ago
Overall it's good, only maybe the soundproofing of the room cubicle needs correction which is not good.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for choosing Bumisekah Hotel as your accommodation in Bera. Thank you for taking the time to provide feedback about our hotel, and we apologize for any inconvenience you may have experienced during your stay. We believe your feedback is invaluable to our future guests, and we especially appreciate your suggestion regarding soundproofing the rooms, which we will take into consideration for the comfort of our guests. We look forward to welcoming you back to our hotel again. Sincerely,
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N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The service is satisfactory, the hotel staff is very friendly.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guests, Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. Thank you for your time and for your feedback on our hotel. We believe that all your suggestions are invaluable to other guests in the future. We sincerely hope to welcome you back to our hotel again. Sincerely,
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Oetomo T. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
A very comfortable hotel, with spacious rooms, nice interior, and a beautiful view. Our family of four stayed in connected rooms, creating a warm, homey atmosphere. The location is excellent, close to the banks of the Segah River and the traditional Pinisi boat harbor, close to food stalls, restaurants, and food vendors, and a souvenir shop. Unfortunately, we were only in transit for a short time, returning from Derawan Island quite late, and checked out the next morning and headed straight to the airport, so we didn't have time to enjoy the hotel's other amenities.
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1 people find it helpful
m***l
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
My staycation here was very comfortable, from the atmosphere to the cleanliness. The only downside was the Wi-Fi, which wasn't very fast and didn't work with Netflix, even though I intended to stay in my room and watch TV. The hot water was also less than ideal; the water wasn't warm at night. It was only warm from morning to afternoon, even though I needed it more at night. But overall, it's a good place for a staycation.
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. We apologize for any inconvenience you may have experienced during your stay. We will evaluate our available facilities for future improvements. Once again, we apologize for any inconvenience you may have encountered. We believe that all feedback from our guests is invaluable for our future growth and development. We look forward to welcoming you and your family back to our hotel again. Sincerely,
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auliafirdiani a.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 11 week(s) ago
For a 4-star hotel, the food variety is very limited: plain rice, fried rice, vermicelli, fried noodles, chicken, and black pepper beef. The variety of cakes is also very limited. Only the location and the river view rooms are recommended: they are large and clean. Everything else is mediocre.
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. We apologize for any inconvenience you may have experienced during your stay. We will evaluate our available facilities for future improvements. Once again, we apologize for any inconvenience you may have encountered. We believe that all feedback from our guests is invaluable for our future growth and development. We look forward to welcoming you and your family back to our hotel again. Sincerely,
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A***h
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
The room is quite spacious for around 300 and is comfortable for resting.
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. Thank you for taking the time to share your feedback about our hotel. We believe that all your suggestions are invaluable to other guests in the future. We apologize for any inconvenience you experienced during your stay at our hotel. We hope to welcome you back to our hotel again. Sincerely,
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R***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 13 week(s) ago
During my last stay, the bathtub was unusable because the water shutoff was missing, preventing it from holding water. The hot water was off, and the toilet paper was out. The biggest disappointment was that the bathtub couldn't be used, even though I wanted to relax.
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Accommodation's Reply
12 May 2026
Dear Valued Guests, Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. We apologize for any inconvenience you may have experienced during your stay. We will evaluate our available facilities for future improvements. Once again, we apologize for any inconvenience you may have encountered. We believe that all feedback from our guests is invaluable for our future growth and development. We look forward to welcoming you and your family back to our hotel again. Sincerely,
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S***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Strategic location and hotel staff are very helpful.
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. Thank you for taking the time to share your feedback about our hotel. We believe that all your suggestions are invaluable to other guests in the future. We apologize for any inconvenience you experienced during your stay at our hotel. We hope to welcome you back to our hotel again. Sincerely,
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Strategic location and hotel staff are very helpful
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Strategic location and hotel staff are very helpful.
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Z***B
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 15 week(s) ago
I was a little disappointed. The app listed a swimming pool, but it was actually only available in the villas. For the 700,000 Rupiah I paid for the upgrade without breakfast and no pool, it was a real shame. My family was disappointed.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Dear Valued Guests, Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. We apologize for any inconvenience you may have experienced during your stay. We will be reviewing and improving our facilities in the future. We apologize again for any inconvenience you may have encountered during your stay. We believe that all feedback from our guests is invaluable for our continued growth and development. We hope to welcome you and your family back to our hotel again. Sincerely,
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S***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 15 week(s) ago
The staff was friendly and explained things in sufficient detail. Unfortunately, the hair dryer in the room was broken and couldn't be used. There was only one bathroom amenity, even though there were two people staying in the room. The hot water in the bathroom was only available during morning showers, and even then it was only for a short time. The water in the evening showers was warm, tending towards cold. Breakfast is usually delicious, but yesterday's breakfast lacked variety and taste.
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for choosing Bumisegarh Hotel as your accommodation in Bera. We apologize for any inconvenience you may have experienced during your stay. We will review your feedback regarding our facilities and services for future improvements. Once again, we apologize for any inconvenience you may have encountered. We believe that all feedback from our guests is invaluable for our continued growth and development. We look forward to welcoming you and your family back to our hotel again. Sincerely,
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Number of reviews per page
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