Dear Mr./Ms. N*i*, Sincerely, Sahid Vanilla Hotel Nagoya Batam. Thank you for taking the time to share your experience. We are pleased to hear that you appreciated our hotel's location and the friendly and patient service from our staff upon check-in. However, we regret the condition of your room upon arrival. The cleanliness of the room, including the condition of the bed and bathroom, should be checked to ensure it is ready for use before guest check-in. We are very sorry to find hair on the bed, a dirty floor, and a slippery and clogged toilet. As these did not meet our established cleanliness standards, we will forward your feedback to the housekeeping team and management for evaluation and improvement to ensure rooms are truly ready for use before being handed over to guests. Thank you for your understanding and for your appreciation of our staff's service. We hope to provide you with a more comfortable stay on your next visit. Sincerely, Management, Sahid Vanilla Hotel Nagoya Batam

Dear Mr./Mr. D*n*, Warm regards from Sahid Vanilla Nagoya Batam Hotel. Thank you for your 8.5 rating and review. We are pleased to hear that you enjoyed our hotel's excellent location near shopping malls. However, we apologize for the inconvenience you experienced regarding the air conditioning not being cool enough. We greatly appreciate your feedback and will forward it to our engineering team for regular inspection and maintenance to ensure the air conditioning system functions correctly for the comfort of all guests. Thank you for your attention and suggestion. We hope to welcome you back for an even more comfortable stay next time. Sincerely, The Management Team, Sahid Vanilla Nagoya Batam Hotel

Dear S*a**, Warm greetings from Sahid Vanilla Nagoya Batam. Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our friendly staff. However, we sincerely apologize for the inconvenience you experienced regarding the room condition. We regret to hear that the air conditioning was not cold, the bed was uncomfortable, the bathroom did not have hot water, and that some room fixtures appeared rusty. This is certainly not the level of comfort we aim to provide to our guests. Please be assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate evaluation and improvement, particularly regarding room maintenance and facilities. We truly value your comments as they help us improve our service and guest experience. We hope to have the opportunity to welcome you again in the future with a much better stay. Kind regards, Management of Sahid Vanilla Nagoya Batam

Dear E*a**, Warm greetings from Sahid Vanilla Nagoya Batam. Thank you for your rating of 8.5 and for sharing your kind feedback. We are delighted to know that you enjoyed our nice and convenient location, and that you are planning to stay with us again on your next visit. Your support means a lot to us, and we look forward to welcoming you back for another pleasant stay. Kind regards, Management of Sahid Vanilla Nagoya Batam

Dear A*l**, Warm greetings from Sahid Vanilla Nagoya Batam. Thank you for your wonderful rating of 9.4 and for sharing your positive experience with us. We are delighted to know that you enjoyed the spacious room for your family, the cleanliness, the comfortable quilt, and that the air conditioning worked well during your stay. We are also glad that you found our location convenient and easy to walk to nearby places. Your kind feedback truly motivates our team to continue providing the best comfort and service for our guests. We look forward to welcoming you and your family again in the future. 👍🏻 Kind regards, Management of Sahid Vanilla Nagoya Batam

Dear Mr./Ms. R*i*, Warm regards from Sahid Vanilla Nagoya Batam Hotel. Thank you for your 8.2 review score. We are delighted to hear that you were impressed with our hotel's location and our services. Your feedback and compliments are very important to us in continuously improving the quality of our services and the comfort of all our guests. We hope to welcome you back to Sahid Vanilla Nagoya Batam Hotel in the future. Sincerely, The Management Team, Sahid Vanilla Nagoya Batam Hotel

Dear Mr. Siti R., From the Sahid Vanilla Hotel Nagoya Batam, we respectfully thank you for your perfect 10.0 rating and positive review. We are delighted to hear that you were satisfied with your stay at our hotel, especially the clean and spacious room and the satisfactory amenities. Your satisfaction is our joy and motivates us to strive to provide the best service to all our guests. We hope to welcome you back to Sahid Vanilla Hotel Nagoya Batam in the future. Sincerely, The Management Team, Sahid Vanilla Hotel Nagoya Batam

Dear Mr. Setihono, Sincerely yours, Sahid Vanilla Nagoya Batam. Thank you for taking the time to write a review. We apologize for any inconvenience you experienced regarding the cleanliness of your room, linens, and towels, which did not meet your expectations. It is important for us to improve our cleanliness standards with the help of our housekeeping team. We understand that noise from the highway may have disturbed your rest. Your feedback is very important to us as it helps us evaluate and improve the quality of our accommodations for our guests. Thank you for your interest and suggestions. We hope to welcome you back again for a better experience next time. Sincerely, The Management Team, Sahid Vanilla Nagoya Batam

Dear Valued Guest, Greetings from all the staff at Sahid Vanilla Batam Nagoya Hotel. Thank you so much for your high review score of 8.7. We are delighted to hear that you enjoyed our excellent location, clean and well-maintained rooms, and delicious food. However, we apologize for any inconvenience you may have experienced, such as insufficient lighting in the room and bathroom, unavailable Wi-Fi upon check-in, only one room key provided, and a non-functional in-room telephone. We will forward your valuable feedback to the relevant departments to improve our services and make your stay even more enjoyable. Thank you again for your support. We will do our best to make your next stay even more comfortable. Thank you, Sahid Vanilla Batam Nagoya Hotel.

Dear Ms. Claudia L., Sincerely, From Sahid Vanilla Hotel Nagoya Batam, Thank you for your excellent rating of 9.7 and your positive review. We are delighted to hear that you enjoyed the friendliness of our staff, the easy check-in and check-out process, and the hotel amenities during your stay. We are also pleased to hear that the housekeeping service during your stay was convenient and that our breakfast met your expectations. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We look forward to welcoming you back to Sahid Vanilla Hotel Nagoya Batam on your next visit. Sincerely, The Management Team, Sahid Vanilla Hotel Nagoya Batam

Dear Mr./Ms. J*o*, Warm regards from Sahid Vanilla Nagoya Batam. Thank you for your 9.4 rating. We are delighted to hear that your stay was pleasant. Your compliments mean a lot to us and encourage our team to continue striving to improve the quality of service and comfort for all our guests. We hope to welcome you back to Sahid Vanilla Nagoya Batam in the future. Sincerely, The Management Team, Sahid Vanilla Nagoya Batam

Dear Mr./Ms. A*i*, Sincerely, Sahid Vanilla Hotel Nagoya Batam. Thank you for your 8.4 review. We are delighted to hear you enjoyed our hotel's excellent location near shopping malls and the friendly and prompt service from our staff. However, we apologize for the inconvenience you experienced regarding the housekeeping service, particularly the lack of daily bottled water and the insufficient cleaning of your room. We appreciate your feedback and will forward it to our housekeeping team for consideration and evaluation so that we can improve our services in the future. Thank you for your attention and suggestions. We hope to welcome you back for a more comfortable stay in the future. Sincerely, The Management Team, Sahid Vanilla Hotel Nagoya Batam

Dear Mr./Ms. J*y*, Warm regards from Sahid Vanilla Hotel Nagoya Batam. Thank you for your excellent 10.0 rating and review. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our convenient location near the city center. Your positive review means a great deal to us and encourages our team to strive to provide the best service to all our guests. We hope to welcome you back to Sahid Vanilla Hotel Nagoya Batam next time. Sincerely, The Management Team, Sahid Vanilla Hotel Nagoya Batam

Dear Mr./Ms. F*i*, Warm regards from Sahid Vanilla Hotel Nagoya Batam. Thank you for taking the time to provide us with your review and feedback. We apologize if your stay did not meet your expectations, particularly regarding the high chair, bed size, variety of breakfast menu items (especially porridge), and the delayed room service. Your feedback is very important to us. We will share it with the relevant teams in both operations and food and beverage for evaluation and future improvements, including considering more infant and young child-friendly facilities. Again, we apologize for any inconvenience you experienced. We hope that next time we can provide you and your family with a better stay. Sincerely, The Management Team, Sahid Vanilla Hotel Nagoya Batam

Dear M*i*, Warm regards from Sahid Vanilla Hotel Nagoya Batam. Thank you for your 8.5 rating and review. We are delighted to hear that you enjoyed our hotel's location near shopping areas, and that you appreciated the hotel and the food we served. Your positive review means a great deal to us and encourages our team to strive for excellent service and create memorable stays for all guests. We hope to welcome you back to Sahid Vanilla Hotel Nagoya Batam on your next visit. Sincerely, The Management Team, Sahid Vanilla Hotel Nagoya Batam

Dear I*d**, Warm greetings from Sahid Vanilla Nagoya Batam. Thank you for your wonderful rating of 10.0 and for sharing such a detailed and positive review of your stay with us. We are truly delighted to know that your experience at our hotel was comfortable and hassle-free. It is great to hear that you enjoyed the clean and cozy room, the complete amenities, as well as the friendly and helpful service from our staff. We are also glad that our convenient location made it easier for you to access nearby places during your visit in Batam. Your kind recommendation means a lot to us and motivates our entire team to continue providing the best service and hospitality for our guests. We look forward to welcoming you back again for another pleasant stay at Sahid Vanilla Nagoya Batam. Kind regards, Management of Sahid Vanilla Nagoya Batam

Dear Mr./Ms. R*a*, Warm regards from Sahid Vanilla Hotel Nagoya Batam. Thank you for your 8.5 rating and review. We are delighted to hear that you enjoyed your stay at our hotel and that our staff were friendly and courteous. Your compliments mean a lot to us and encourage our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Sahid Vanilla Hotel Nagoya Batam next time. Sincerely, The Management Team, Sahid Vanilla Hotel Nagoya Batam

Dear Mr./Ms. Y*i*, Warm regards from Sahid Vanilla Nagoya Batam Hotel. Thank you for your 9.7 review. We are delighted to hear that you enjoyed our central location and our clean and comfortable rooms. Your positive feedback encourages us to continue striving to maintain the quality of service and comfort for all our guests. We look forward to welcoming you back to Sahid Vanilla Nagoya Batam Hotel on your next visit. Sincerely, The Management Team, Sahid Vanilla Nagoya Batam Hotel