Overall Ratings & Reviews Phoenix Hotel Vung Tau

Dear LE HUY HOANG, First of all, we would like to sincerely thank you for choosing Phoenix Vung Tau Hotel and for taking the time to share your review of our services. We are delighted to know that you experienced a clean and comfortable room at our hotel. Your feedback is extremely valuable and will help us improve the quality of our services in the future. As for the car parking, we are sorry for the inconvenience you have experienced. We will review and consider how to improve this situation to ensure that all customers have a better experience when using hotel parking services. We look forward to serving you again in the future and ensuring that you have an even better experience. If you need further assistance or have any other questions, please contact us via the Hotel hotline number. Please note that your opinion is valuable and helps us develop and improve our services. Sincerely, Hoang Nhan TQL Phoenix Vung Tau Hotel

Dear Ngan Nguyen, We sincerely thank you for choosing Phoenix Hotel Vung Tau for your stay and for taking the time to share your review. First, we sincerely apologize for the inconvenience you've experienced during your stay. We sincerely apologize for the unexpected situation with the air conditioner, hair dryer and bathroom drain. We understand that this has inconvenienced you and created an uncomfortable experience. We are always determined to provide the best service and best quality to all of our customers. We greatly appreciate your understanding in resolving this matter and hope you were satisfied with the final service. We have upgraded your room as a token of our gratitude for your patience and consent. We are delighted that you have supported Phoenix Hotel Vung Tau and have had two previous positive experiences. We will continue to improve to ensure that your every stay is the best experience and without the same problems. If you have any other comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back and providing you with a perfect experience in the future. Best regards, Team Phoenix Hotel Vung Tau

Dear Minh Phuong We sincerely thank you for taking the time to review your recent stay at our hotel. We sincerely apologize for the inconvenience you have experienced. We sincerely apologize that the overall impression of our 3-star hotel did not meet your expectations. We understand that you were disappointed because the shower and room pressure was not as expected. Please believe that we value your feedback and we will vigorously review and fix these issues immediately to ensure they do not recur. On a positive note, we are pleased to know that our front desk staff provided satisfactory service. We will pass on your compliments to them, as they always strive to deliver excellent customer service. At our hotel, we are always working to improve facilities and services, and feedback like yours helps us identify areas for improvement. We value your valuable review, as it helps us better understand our customers' needs and expectations. As a commitment to your satisfaction, we would like to offer a discount for future stays at our hotel. We hope this will demonstrate our dedication to providing a better experience for you. Once again, we apologize for any inconvenience and disappointment you have experienced during your stay. We appreciate your support and sincerely hope to welcome you back in the future and provide you with an improved experience. If there is anything we can do to address your concerns or if you have any other feedback, please feel free to contact us directly. We appreciate your understanding and the opportunity to correct the defect. Thank you for choosing our hotel and we hope to restore your trust and confidence in our services. Best regards, Tracy Nhan General Manager Phoenix Hotel

Dear Ms Hoai Thu, Thank you for choosing Phoenix hotel for your last vacation. We are very sorry for the inconvenience we have experienced, the hotel received the information and changed it for the better. Once again, thank you for your comments Hope to be able to welcome you and your family in the near future. Mrs Nhuan Customer care

Dear Mr Tung, On behalf of the Phoenix hotel staff, thank you very much for taking the time to write a few comments about our hotel. We are very pleased to have been able to leave a good impression, giving you a good experience in terms of service quality at the hotel. We will constantly improve service quality and add essential services to meet your requirements We look forward to welcoming you back soon Wishing you and your family the best of health Love Minh Nhuan, Mrs Front office Manager