8.4
Very Good
From 742 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.7

Location

8.4

Service and Facilites

8.3

People often mention about Kanna Stay
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Staff Friendliness (10)
Ambiance (9)
Accessibility (8)
Distance to City Center (7)
Check-in/out Time (7)
Bedroom (7)
Wifi (6)
Hotel Area (6)
Surroundings (5)
Room Space (5)
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Traveler Reviews Kanna Stay

Number of reviews per page
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40
Customer reviews
Dimas F.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 day(s) ago
I stayed for a week, and the hotel didn't offer any room cleaning at all. The sink faucet was noisy. I never complained. However, upon check-out, I received spam calls three times at 11:30, 11:45, and 12:00, which made me uncomfortable, as if I were being chased, even though I wasn't late. Then, upon check-out, I was asked to pay 700,000 Rupiah because the sheets and blanket were stained with Lamongan chili sauce. I'm aware of the regulations regarding stains on mattresses and sheets, but 700,000 Rupiah seems like a profit-making measure. Please don't profit from repairing ammunition and hotel items. Please note that my stain was from chili sauce, which is very easy to remove (not marker ink, lipstick, or other harsh chemicals). I actually intended to go upstairs and clean it with detergent, but I was too lazy to, as the hotel manager refused to meet me downstairs. Please think again, I'm staying for 1 week, not one day, so the chance of getting stains is high and the room will definitely be dirty because you never cleaned my room at all, thank you.
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Enak T.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff is quite humble and responsive. Additional feedback: Replace the shower gel with a better one.
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T***a
icon-origin-TRAVELOKA
7.9
/10
Reviewed 8 week(s) ago
The sheets and bed cover were dirty and smelled like they hadn't been washed. The towels were no longer white and the edges were torn.
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2 people find it helpful
M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Good: Affordable for this kind of inn! The staffs were friendly, the lobby was very clean and smelled good, check-in process was efficient, room was clean, beds were comfy and even got two pillows, AC worked well, there's TV, there's hot water (yay!) / To consider by future visitors: No toothbrush and toothpaste, so bring your own or buy on the lobby (they sell those needs, but towels were provided), no lift, parking area was limited especially for cars. / Will come again for sure 😁 💕
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2 people find it helpful
F***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
comfortable room, water heater works very well, location is close to soto cak har, what is a little less comfortable is maybe the noise because the location is above the tower
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Yenni V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The place is comfortable, clean and the Wi-Fi is okay, the atmosphere is calm, the staff are friendly. The area around the inn has many food and snack sellers so it is suitable for pregnant women. Near Galaxy Mall, definitely recommended 👍👍
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S***A
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
Overall is good but needs better Wi-Fi connection.
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FRANKIE I.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
It's worth the price, especially for those who are having activities around ITS, the location is not far and there's no traffic jam... but if you get one on the 3rd floor, it's quite suffocating hehehe facilities include towels and soap, the rest you have to bring your own, eating utensils are not provided
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1 people find it helpful
permata d.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
It's really worth the money! Even though there is no elevator and the room is on the 3rd floor. The room is also small, only enough for 1 person to pray. It just so happens that the direction of the qibla is right. There is no coffee or tea in the room. But for this price, getting a room this clean and nice is no problem at all.
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2 people find it helpful
A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The place is very clean, fragrant, and really delicious.
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1 people find it helpful
agum g.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Not bad for an overnight stay in Surabaya
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1 people find it helpful
irwandi y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
For a price of 200 thousand, you can get a clean room, air-conditioned, comfortable and with good wifi, close to ITS.
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D***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Strategic location, with that price, it's worth it to stay. Overall everything is OK
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
The staff is very friendly, and the rooms are very clean.
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D***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
Worth the price. Quite clean. Suggestion: toilets should also provide tissue.
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 35 week(s) ago
. Room on the 3rd floor, no closet, no toothbrush and toothpaste. Towels are handed over in front when checking in.
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S***A
icon-origin-TRAVELOKA
8.2
/10
Reviewed 36 week(s) ago
The room is okay, according to the price, but the walls need to be cleaned regularly because I saw spider webs in the corner of the upper wall. In the bathroom there is only liquid soap, no toothbrush, towels are given upon check-in. There is no chair and the wifi is not well connected in the room. What helped me a bit is because there is Janji Jiwa next door, so if you need breakfast you can buy it at Janji Jiwa, it opens before 8.
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Lika W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 37 week(s) ago
clean hotel area, clean modern room, clean toilet, hot water & taps work well, cold AC, smooth wifi, friendly staff, smiling, overall satisfying but in the room I occupied the TV could only get one channel and even then it was on for a short time then the TV turned off and didn't work. The lights are too dim. there is no elevator so I was quite tired going up and down to the 3rd floor. next time I stay again but please fix the shortcomings. Thank you
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Accommodation's Reply
21 Nov 2024
Warm greetings from Kanna Stay, thank you for giving a positive review and we are happy to provide satisfactory service. For TV and lamp problems, we will fix them immediately during your next visit, thank you very much for your input. We look forward to your next visit and once again thank you for staying at Kanna Stay.
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c***a
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 37 week(s) ago
Disappointed! The AC in the room was not cold, the AC made a loud noise. The signal in the room was lost (I use Telkomsel). Moved to another room, but the same noisy sound. I ordered 2 rooms, the same thing. Dull. I ordered 2 nights, I was super disappointed because Kanna didn't even admit that the facilities were bad. The reason was that the noisy AC was "only" the wrong setting. "Only" but when it was trouble, they couldn't fix it. They didn't want to admit their mistake either. There was no compensation for me who had lost 2 rooms and 2 nights because the facilities were really dull.
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5 people find it helpful
Accommodation's Reply
21 Nov 2024
Warm greetings from Kanna Stay, we apologize for the inconvenience while staying at Kanna Stay. We ensure that all facilities available at Kanna Stay (Wi-Fi and AC) are always functioning properly, and we provide the best solutions for any obstacles that may occur during your stay. We hope to provide better service in the future.
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Burhan D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
Clean, comfortable, not crowded, only I got the one without a wardrobe, hahahaha.
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1 people find it helpful
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