Dear Ms. Dong,
Thank you Ms. Dong and her family for coming to the resort on the occasion of Hung Vuong's death anniversary. It's a pity that the resort that meets Ms. Dong's needs is not as perfect as her expectations. During the holidays, the number of guests returning to FLC Luxury Resort Vinh Phuc is higher than usual, so the pick-up is a bit slower than usual - which happens to most resorts that welcome guests on this holiday. so I hope Ms. Dong sympathizes with the resort. Regarding the amusement park, all items are open to guests, only the mini cyclo service is for children, but the payload is not suitable for adults, so Ms. Dong may not be satisfied with this point. The entertainment services are crowded, especially the free golf service is still full from 8 am to 6 pm that every guest enjoys. Regarding the sightseeing tour, the resort has clear sightseeing time frames in the morning and afternoon, so maybe when Ms. Dong has a need to visit at a different time than the above time frame, you have made an appointment with her at this time. suitable time. Although there are force majeure reasons, it is true that when Ms. Dong is not fully satisfied, the resort is extremely embarrassed and apologetic because it has not brought her the desired experience on the last holiday. The resort relies on Ms. Dong's feedback to improve services and looks forward to welcoming Ms. Dong and her family back to see how the resort does better.
Best regards!
Front Office Manager
