Traveloka (155)
7.4
Pleasant
From 155 reviews
Provided by travelers on
Cleanliness
7.5
Room Comfort
7.3
Meal
7.1
Location
7.6
Service and Facilites
7.5
People often mention about Topstar Hotel
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Staff Friendliness (2)
Room Space (2)
Hotel Area (2)
Distance to City Center (1)
Accessibility (1)
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Traveler Reviews Topstar Hotel
Number of reviews per page
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40
Customer reviews
H***a
8.5
/10
Reviewed 14 week(s) ago
Unfortunately, when we entered the room we had booked, we couldn't go straight in because the room key couldn't connect, so we had to wait quite a long time and wait for the technician to fix the failure.
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a***i
Staycation
10.0
/10
Reviewed 45 week(s) ago
Friendly hotel staff, clean environment, spacious parking area.
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I***n
9.1
/10
Reviewed 48 week(s) ago
Very good and a very pleasant experience.
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M
MUHAJIR
Leisure
9.4
/10
Reviewed 59 week(s) ago
The staff are all friendly, the location is strategic, close to everything. Recommended.
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Ariyana A.
6.0
/10
Reviewed 63 week(s) ago
Serem asli! Saya nginep pintu kamar mandi bunyi mulu.
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IA
Iwan A. K.
8.5
/10
Reviewed 79 week(s) ago
Lumayan lah, boleh buat rujukan kalau mau bermalam
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ZI
Zuhriya I.
4.8
/10
Reviewed 83 week(s) ago
It's really scary that I've given up and won't stay here anymore.
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M PRISTI WAHYUDI
6.0
/10
Reviewed 110 week(s) ago
The water doesn't work. Once the flame comes out like a trickle of tap water.
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Lili
9.1
/10
Reviewed 115 week(s) ago
The service is friendly and quite comfortable. The location is not so far from Cepu Station
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bp
budi p.
5.7
/10
Reviewed 131 week(s) ago
Scary, quiet, no residents. The building is old. And the stairs are made of iron … the sanitation smells all the way into the bathroom ….
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1 people find it helpful
Accommodation's Reply
26 Jan 2023
Dear Mr Budi,
On behalf of the Topstar Hotel Management, we would like to thank Mr. Budi for choosing the Topstar Hotel when visiting the Cepu oil city.
Your input, criticism & suggestions are very important for us in order to improve the quality of service at our hotel.
We are very sorry, and we apologize profusely for your inconvenience during your stay at our hotel. Once again, we apologize and thank you for your input, we will fix it soon and we will make sure that for your next visit, nothing like this will happen again.
Greetings,
Management Top Star Hotel.
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Sulistyo
6.0
/10
Reviewed 134 week(s) ago
Check in lama, katanya data tidak ditemukan tidak tahu jenis kamarnya apa. Setelah dapat kamar lantai 3 tanpa lift. Sampai kamar wastafel mati karena kran putus, handle closet patah jadi harus buka tutup untuk wash manual. Mau minta pindah kamar di sebelahnya tidak bisa karena belum di make up. Aku bilang aku tunggu saja dibilang nggak bisa tenaganya cuma 2 orang dan sudah pulang. Mau mandi handuk tidak ada. Telepon resepsionis dianter cuma 1 karena satu lagi masih basah. Positifnya tempatnya cukup strategis dan boleh check out jam 13. Lumayan nggak terlalu lama tunggu kereta jam 14:40.
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2 people find it helpful
Accommodation's Reply
02 Jan 2023
Dear Mr Sulistyo
On behalf of the Top Star Hotel Management, we would like to thank Mr. Sulistyo and his family for choosing the Top Star Cepu hotel as their first destination when visiting the oil city of Cepu for the Christmas & New Year holidays.
We are very sorry and express our deepest apologies for the inconvenience you and your family had while staying at our hotel due to our employees being unprofessional in serving you and your family. Once again we apologize profusely.
Your input, criticism and suggestions are very important to us in order to improve service or better service at your next visit, and we make sure that something like this will not happen again.
hello
Management Top Star Hotel
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Bernardus a.
5.5
/10
Reviewed 142 week(s) ago
The shower came out inferior to my toilet water, and there was no hot water.
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1 people find it helpful
Ia
Ilham a.
6.0
/10
Reviewed 151 week(s) ago
There are still room facilities that need to be improved.
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Novia
6.7
/10
Reviewed 167 week(s) ago
Room 304 toilet could not be used, the sink was broken, the room door was difficult to open and close, the pillow was deflated and the pillowcase should be replaced with a new one. Please pay more attention so that guests are comfortable staying at topstar hotels. For service it is good. Thank you
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1 people find it helpful
Wahyu Suci Widyawati
9.1
/10
Reviewed 178 week(s) ago
Friendly service, the rooms are okay if you just stop by for a break, there are some details that need to be improved a lot, always success.
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3 people find it helpful
FF
Fatma F.
5.4
/10
Reviewed 180 week(s) ago
There is no warm water, breakfast does not get dragging the throat, the receptionist seems confused and doesn't understand anything. Please fix.
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2 people find it helpful
Bernardus a.
5.5
/10
Reviewed 186 week(s) ago
The receptionist is not friendly at all, the signal in the room is difficult, when you have to go to the wifi lobby.
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3 people find it helpful
Wilda Rahmayanti Sihite
9.7
/10
Reviewed 186 week(s) ago
For a backpacker class, it's okay how come the room is comfortable, everything works well, maybe the TV channel only has 2 broadcasts, you use a card to lock the door. It's comfortable, it's just that there is no water heater.
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2 people find it helpful
Bernardus a.
4.8
/10
Reviewed 186 week(s) ago
The card key entry the room problem, no hot water only warm water, wifi only on from front desk, signal from room terible.
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ulfa
8.5
/10
Reviewed 186 week(s) ago
The rooms are not very narrow, quite comfortable for resting.
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