Thank you Ms. Bui Thi Huyen Trang for your good review of the Hotel. We hope to welcome you again on other occasions. Sincerely.

Hello Mr. Nguyen The Cuong. My name is Tuyet Anh - Salesperson - Customer Service at Biet Dien Hotel. I would like to thank you for your interest and leave a service review with me. My booking period falls on the weekend, so the Hotel is a bit crowded, so the service staff may not be enthusiastic. My side will remind the service staff to be more careful and gentle when serving crowded. I am very sorry and sorry for not serving my group well. I hope you understand.

Dear Ms. Ai Linh, Thank you for supporting the hotel on the occasion of Buon Ma Thuot Cafe Festival 2023. According to my reservation, I booked 2 rooms and the hotel also arranged for her 2 rooms, room 602 and room 508, staying 2 nights. Like my reservation, the hotel system also recorded it and the hotel checked the camera, I had 2 rooms. I don't know if Ms. Linh has made a mistake here when she said that the hotel has no rooms and only provides 1 room for me? Thanks to Ms. Linh to check the hotel again. Each customer's feedback is extremely valuable to the hotel, so please Ms. Linh check it again so that the hotel can serve you better! Thank you.