Dear Guest, Thank you for your great rating and kind review. We are delighted to hear that you found our service friendly and our location strategic. Your positive feedback truly means a lot to us and motivates our team to keep delivering the best experience for our guests. We look forward to welcoming you back again in the near future. Warm regards, M. Juanda Hotel Manager

Dear Mr. Fitra G., Thank you for your great rating and for sharing your experience. We are delighted to hear that you had a good stay with us. Your positive feedback truly motivates our team to continue delivering the best service and experience for all our guests. We look forward to welcoming you back again in the near future. Warm regards, M. Juanda Hotel Manager

Dear Guest, Thank you very much for your excellent rating and for sharing your feedback. We are delighted to know that you had a pleasant stay with us. At the same time, we sincerely apologize for the inconvenience regarding the unavailability of the bathroom mat. This is certainly not our standard, and we have reminded our housekeeping team to ensure all room amenities are complete before guest arrival. Your feedback is very valuable to us, and we truly appreciate you bringing this to our attention. We look forward to welcoming you back for an even better experience. Warm regards, M. Juanda Hotel Manager

Dear Guest, Thank you very much for your perfect rating! We are truly delighted to know that you had such a great experience during your stay with us. Your enthusiastic feedback means a lot to our team and motivates us to keep delivering the best service to all our guests. We look forward to welcoming you back again for another wonderful stay. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for your wonderful review. We are delighted to know that you found our hotel comfortable and clean, and that your overall stay was satisfying. Your perfect rating truly means a lot to our team. We look forward to welcoming you back again for another pleasant stay in the near future. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies regarding the condition of the bed linen and curtains during your stay. Cleanliness is one of our top priorities, and we truly regret that we did not meet our standards on this occasion. Your feedback has been shared with our Housekeeping team for immediate review and corrective action, including stricter inspection procedures to ensure all linens are clean, fresh, and properly maintained before room assignment. We greatly appreciate your input, as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you very much for your wonderful review and perfect rating. We are delighted to know that you had a great stay and appreciated our strategic location. Your kind feedback truly means a lot to us and motivates our team to continue delivering excellent service for all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience you experienced regarding the air conditioning issue and the handling of your request. We truly regret that your concern was not addressed properly, especially when you requested a room change. This is certainly not the level of service we strive to deliver. Your feedback has been taken very seriously and shared with our Front Office and Engineering teams for immediate review. We will reinforce our service standards to ensure that any technical issue is handled promptly, including offering alternative room solutions whenever possible to ensure guest comfort. Thank you once again for your valuable feedback. We truly appreciate it and hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for your kind review and for sharing your experience with us. We are pleased to know that you found the room nice. However, please accept our sincere apologies for the damp condition upon your arrival. This is certainly not the standard we strive to deliver. Your feedback has been shared with our Housekeeping and Engineering teams for immediate attention and improvement to ensure better room readiness in the future. We truly appreciate your feedback as it helps us continuously enhance our guest experience. We look forward to welcoming you back for a more comfortable and enjoyable stay. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for your review and for sharing your feedback with us. Please accept our sincere apologies for the inconvenience you experienced regarding the washbasin and the cleanliness of the jacuzzi. This is certainly not the standard we strive to deliver. Your comments have been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. Your feedback is very important to us as we continuously improve our facilities and service quality. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you very much for your kind review and good rating. We are delighted to know that you enjoyed our strategic location and found it convenient to reach many places. It is also a pleasure to hear that you are planning to stay with us again — we truly appreciate your trust. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, M. Juanda Hotel Manager

Dear Ms. Suci A., Thank you very much for your wonderful review and high rating. We are truly delighted to hear that you found everything neat, clean, and that our team was friendly throughout your stay. Your kind words are greatly appreciated and serve as motivation for us to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, M. Juanda Hotel Manager

Dear Ms. Erita E., Warmest greetings from the hotel. Thank you very much for your excellent rating and for sharing your feedback. We are delighted to know that you enjoyed our strategic location, with easy access to Sarinah, Bundaran HI, Plaza Indonesia, and Grand Indonesia. Your positive comments are truly appreciated and motivate us to continue providing the best experience for all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, M. Juanda Hotel Manager

Dear Mr. Zuraimy A. G., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the unpleasant experience you encountered, especially during sahur service. We truly regret to hear that our restaurant staff were not as friendly and welcoming as expected. This is not reflective of our service standards, and we have addressed this matter with the team for immediate improvement, particularly in maintaining hospitality and attentiveness during sahur. We also sincerely apologize for the condition of the bath towels. Cleanliness and freshness are essential, and your feedback has been shared with our Housekeeping team to ensure stricter quality control moving forward. On a positive note, we are glad that you appreciated our strategic location. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much improved experience. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. First and foremost, please accept our sincerest apologies for the very disappointing experience you encountered during your stay. We deeply regret the inconvenience caused by the delayed check-in as well as the multiple issues in the room, including the jet washer, jacuzzi, air quality, air conditioning leak, towel hanger, and overall cleanliness. This is certainly far below the standards we strive to deliver. We are also truly sorry to hear that our service did not meet your expectations. Your comments have been taken very seriously and have been escalated to our Housekeeping and Engineering teams for immediate investigation and corrective action. We are conducting a thorough review to ensure these issues do not happen again in the future. We understand your frustration, and we genuinely regret that your experience did not reflect the quality we aim to provide. Despite this, we appreciate your acknowledgment of our strategic location. Thank you once again for your feedback. We sincerely hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Warm regards, M. Juanda Hotel Manager

Dear Mr./Ms. Shamuffy, Warmest greetings from the hotel. Thank you for sharing your feedback and for highlighting the positive aspects of your stay, especially regarding our friendly staff and the spacious room. At the same time, we sincerely apologize for the inconvenience you experienced, particularly regarding the unpleasant odor in the bathroom, the jacuzzi type expectation, and the breakfast experience. We truly understand how this may have affected your overall stay. Regarding the jacuzzi, we regret the lack of clear information and the unsatisfactory response during your inquiry. This has become our concern, and we will improve our communication and product transparency to avoid similar misunderstandings in the future. We have also addressed the bathroom issue with our Engineering and Housekeeping teams to ensure proper inspection and corrective action, as well as reviewing our breakfast quality to better meet guest expectations. Your feedback is very valuable to us, and we genuinely hope to have the opportunity to provide you with a more seamless and enjoyable experience on your next visit. Warm regards, M. Juanda Hotel Manager

Dear Mr. Muhammad N. A., Thank you very much for your perfect rating and kind review. We are delighted to know that you found your stay “pas mantap” and that the quality met your expectations in terms of value and location. Your positive feedback truly means a lot to us and motivates our team to continue delivering the best experience for our guests. We look forward to welcoming you back for another great stay in the near future. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Warmest greetings from the hotel. Thank you very much for your excellent rating and for sharing your kind feedback. We are delighted to know that you found our service overall satisfying and enjoyable. Your positive comments are truly appreciated and serve as great motivation for our team to continue delivering the best possible experience to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, M. Juanda Hotel Manager

Dear Ms. Melati K. S., Warmest greetings from the hotel. Thank you very much for your perfect rating and for sharing your kind feedback. We are truly pleased to know that you experienced good service from the beginning until the end of your stay. Your satisfaction is our top priority, and your positive words are a great motivation for our entire team to continue delivering consistent and heartfelt service. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, M. Juanda Hotel Manager

Dear Mr. Bayu S., Warm greetings from Verse Luxe Hotel Wahid Hasyim. Thank you for sharing your feedback with us. We are pleased to know that you had a good stay overall. However, we sincerely apologize for your experience during sahur, especially regarding the limited variety and the availability of food when you arrived at the restaurant. This is certainly not the standard we aim to provide. Please be assured that your feedback has been shared with our Food & Beverage team for immediate improvement, particularly in ensuring better preparation, timing, and variety during sahur service. We truly appreciate your valuable input as it helps us improve our service quality. We look forward to welcoming you back again to Verse Luxe Hotel Wahid Hasyim with a better dining experience. Warm regards, M. Juanda Hotel Manager