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White Tree Residence

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Overall Ratings & Reviews White Tree Residence

Traveloka (1,487)

Other sources (9)

8.7

Very Good

From 1,487 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.9

Meal

8.0

Location

8.7

Service and Facilites

8.8

People often mention about White Tree Residence

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Staff Friendliness (24)

Room Space (23)

Bedroom (21)

Accessibility (19)

Bathroom (19)

Hotel Area (18)

Distance to City Center (17)

Ambiance (17)

Family Friendly (16)

Check-in/out Time (16)

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Traveler Reviews White Tree Residence

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Customer reviews

L***a

Staycation

8.2

/10

Reviewed 5 week(s) ago

It's really comfortable, honestly, it's easy to check out, it's really hassle-free, and the staff are also very friendly, keep it up because it's really comfortable, I want to come back next month 🥰

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Accommodation's Reply

24 Mar 2026

Hi L***a, Warmest Greeting from White Tree Residence! Thank you for the wonderful review! It’s great to know that our staff and streamlined process made your visit enjoyable. We truly appreciate your support and look forward to providing you with another comfortable stay next month Best regards, Jonny Residence Manager

Z***a

8.5

/10

Reviewed 6 week(s) ago

The staff was friendly, but they said they'd get free afternoon tea, but they didn't tell you where to get it, so I ended up not using my three-day stay. The same goes for the breakfast, although it's simple, but the bread probably has a more varied taste.

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1 people find it helpful

Accommodation's Reply

19 Mar 2026

Dear Z***a, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that our staff’s friendliness made a positive impression on you. However, please accept our sincere apologies for the oversight regarding the complimentary afternoon tea. We understand how disappointing it is to miss out on this benefit due to a lack of information, especially during a three-day stay. Rest assured, we will improve our check-in procedures to ensure all guests are clearly informed of their entitlements moving forward. Furthermore, we appreciate your constructive suggestion regarding our breakfast selection. We are currently reviewing our menu and will look into providing a wider variety of bread and flavors to enhance our guests' dining experience. We value your patronage and hope to have the opportunity to provide you with a more seamless experience in the future. Warm regards, Jonny Residence Manager

F***a

Staycation

9.4

/10

Reviewed 7 week(s) ago

I've stayed here twice and it's always comfortable. The staff is incredibly friendly and helpful, and the hotel amenities are excellent. We even borrowed an iron. My favorite hotel🥰

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Accommodation's Reply

17 Mar 2026

Dear F***a, Warmest greeting from White Tree Residence! "Thank you so much for choosing us again for your second stay! It’s such a joy to hear that you feel at home here. We’re glad our team could help with the iron—we’re always here for those little things you might need! Knowing we are your favorite hotel truly made our day. We can't wait to welcome you back for your third visit! Sincerely, Jonny Residence Manager

Verified Traveler

Business

10.0

/10

Reviewed 7 week(s) ago

Good hotel, good price, and good location.

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Accommodation's Reply

17 Mar 2026

Hi... Thank you for the 3 'Goods'! We’re thrilled that you enjoyed our price, location, and overall service. Providing great value to our guests is what we strive for, and we’re glad we hit the mark for you. Hope to see you again soon! Sincerely, Jonny Residence Manager

Mario C. M.

Business

9.6

/10

Reviewed 8 week(s) ago

I think I left some perfume there.

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Accommodation's Reply

17 Mar 2026

Hi Mario, Warmest greetings from White Tree Residence! Regarding this matter, we will coordinate with the relevant department to conduct a thorough check. Alternatively, you may contact our Front Desk Agent directly at 021-29125142 for immediate assistance. Thank you. Management of White Tree Residence

M***o

Business

10.0

/10

Reviewed 8 week(s) ago

I think I left my perfume there.

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Accommodation's Reply

17 Mar 2026

E***y

Staycation

9.1

/10

Reviewed 8 week(s) ago

I've had a few staycations at Whitetree & so far so good, but if I may suggest, provide a hot water kettle in the room to make tea, coffee 🙏

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Accommodation's Reply

17 Mar 2026

Hi E***y, Thank you for being a loyal guest at White Tree Residence. We’re so glad to hear your staycations with us have been 'so far so good!' We truly appreciate your suggestion regarding the electric kettles in the rooms. In the meantime, please be informed that we do have kettles available upon request. You can simply contact our Front Office staff, and we will be happy to deliver one to your room. We look forward to seeing you again soon! Sincerely, Jonny Residence Manager

S***a

9.1

/10

Reviewed 9 week(s) ago

The hotel staff is friendly, the service is really great, starting from the security guard who is also good! The hotel atmosphere is very comfortable and quiet. The location is strategic near many places to eat, minimarkets, cafes, etc. The room is clean, but maybe the minus is the plug is only on the table far from the bed 🙏 other than that overall VERY GOOD

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Accommodation's Reply

17 Mar 2026

Hi S***a, Thank you for sharing your experience! We are glad that our strategic location and the hospitality of our team, including our security staff, met your expectations. Your feedback regarding the placement of power outlets is very valuable to us as we continue to improve our guest experience. We look forward to providing you with an even better stay on your next visit. Sincerely, Jonny Residence Manager

Axil n.

10.0

/10

Reviewed 11 week(s) ago

The hotel staff was very friendly and helpful, especially on Saturday afternoons. The rooms were nice, clean, and the environment was pleasant. The only downside was the limited TV access; Netflix and YouTube were unavailable, and there were only a few channels. Otherwise, everything was fine, and I would definitely stay here again.

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Accommodation's Reply

14 Feb 2026

Hi Axil, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

N***r

Staycation

9.4

/10

Reviewed 12 week(s) ago

It was really nice staying here, comfortable, the rooms were clean, there was a swimming pool, there was a gym.

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1 people find it helpful

Accommodation's Reply

05 Feb 2026

Hi N***r, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

N***r

Staycation

8.2

/10

Reviewed 12 week(s) ago

My week-long stay here was absolutely wonderful. The room was cleaned every morning, the water refilled, the receptionist was friendly, and the environment was pleasant. ❣️

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Accommodation's Reply

05 Feb 2026

N***r

Leisure

9.4

/10

Reviewed 15 week(s) ago

The atmosphere is comfortable, the rooms are clean, the area has lots of places to eat

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Accommodation's Reply

19 Jan 2026

Megasari O. P.

Staycation

8.8

/10

Reviewed 24 week(s) ago

Strategic location, close to MRT. The staff is very kind and helpful. The hotel is not too big, so it feels very homey. Unfortunately, the Wi-Fi is very slow. What's worse is that the TV is not clear. I want to open YouTube, but suddenly there is no connection. I want to open Netflix, the same thing happens.

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1 people find it helpful

Accommodation's Reply

24 Nov 2025

Dear Megasari, Warmest greetings from White Tree Residence! Thank you for the review you gave for the white tree residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. The feedback that you convey to us becomes a reference for us to be better in the future and we apologize for the inconvenience. Sincerely, Jonny. Residence Manager.

Verified Traveler

Business

10.0

/10

Reviewed 27 week(s) ago

Staffs are very kind. The hotel room is very clean.

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Accommodation's Reply

29 Oct 2025

Hi G***t, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

s***a

8.8

/10

Reviewed 28 week(s) ago

Thank you for your service

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Accommodation's Reply

09 Oct 2025

Hi S***a, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

V***a

Business

9.4

/10

Reviewed 29 week(s) ago

The staff is very friendly, very helpful when you want to check in early, the facilities & location are beyond doubt, even though it is in the middle of a residential area, it is very close to everywhere, initially I often stayed at the one on Jalan Cipete Raya, but after going to WT, I will keep coming back here.

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Accommodation's Reply

09 Oct 2025

Hi V***a, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

r***a

10.0

/10

Reviewed 32 week(s) ago

Very good to stay here, cheap and worth it to stay

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Accommodation's Reply

22 Sep 2025

Hi R***a, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

R***a

Staycation

9.4

/10

Reviewed 33 week(s) ago

The hotel staff was very friendly and helpful. We were even able to leave our luggage there because we were going to go sightseeing. We'll definitely be back.

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1 people find it helpful

Accommodation's Reply

11 Sep 2025

T***a

9.7

/10

Reviewed 34 week(s) ago

Whenever I get the chance, I always stay here. The staff is super friendly, the hotel is very clean; rooms and bathroom, room layout is also great, Wi-Fi is sufficient. Thank you so much!

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Accommodation's Reply

02 Sep 2025

Hi T***a, Warmest greetings from White Tree Residence! Thank you for the review you gave for the White Tree Residence. Your assessment is very valuable to us and makes us always provide excellent service to our guests. We are very happy to have provided a memorable experience for you and look forward to welcoming you back. Best Regards, Jonny. Hotel Manager

S***a

Staycation

8.2

/10

Reviewed 34 week(s) ago

The locations was great, really close to cipete raya so access to food was easy. Cleanliness was good, beds & linen were also up to par for the price. The receptionist was friendly and always greeting us when leaving and coming back to the place. High ceilings as well. Something that maybe could be upgraded is the hairdryer, its a little old and could be the heating element doesn’t work well anymore. To neighboring places to stay, white tree could be one of the better places to stay.

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Accommodation's Reply

02 Sep 2025

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