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6.5
/10
Reviewed 1 week(s) ago
The road construction has made getting around very inconvenient. The hotel should arrange for staff to assist guests at the beginning of the road. Even at check-in, there was no one to help escort me inside, so I had to walk quite a distance with my luggage.
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Accommodation's Reply
18 Jun 2026
Dear Guest,
First of all, we apologize for any inconveniences you may have experienced during your travel and stay due to the road construction.
Normally, Modern Village Lifestyle will contact guests regarding directions and transportation prior to their arrival. However, as your contact information is not registered in our booking system, we were unable to contact you in advance, which caused inconvenience. We also apologize for the long distance traveled with your luggage.
Thank you for your valuable feedback. Your feedback is important for the continuous improvement of our services, and we will strive to improve the quality of our services even during the construction period.
We apologize again and will do our best to ensure your satisfaction in the future. Thank you.
Modern Village Lifestyle Customer Service Team
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