The AC was hot, requested a different room. Staff was very unhelpful. They have another room ready but they said no one to clean the room we had already used? We just got in, didn’t make a mess yet. Not really our problem, is it? Then they changed their excuse saying that the other room was already booked, what if the other guest complained that the room was hot? Seriously? And us complaining is okay? Asked for a refund, can only be done in 3 business days. NOT RECOMMENDED. Got moved to a different room after I made a serious complaint. Breakfast was a tiny portion of what we call as “nasi kucing” and 1 piece of fruit. Not even allowed a piece of bread? Only allowed 1 type of breakfast 🤣🤣 Really? How much does a slice cost? No night manager to handle complaints, night staff obviously not trained and has zero product knowledge and problem-solving skills. Never again! ZERO STARS. Don’t hide my name, I want you to know who made this complaint!

I thoroughly enjoyed my stay at Hotel Urbanest. The hotel's strategic location, comfortable atmosphere, and friendly and helpful staff ensured a smooth check-in and check-out process. The rooms were comfortable enough to rest in, and the amenities were adequate. However, there are a few things that could be improved to further enhance the guest experience. Toilet cleanliness needs more attention, especially the floor and corners of the bathroom, to ensure a cleaner and fresher feel. Furthermore, the variety and quality of the breakfast menu could be improved to provide guests with more choices and a more satisfying dining experience. Overall, I was satisfied with my stay at Hotel Urbanest and would consider staying here again. Hopefully, the cleanliness and breakfast quality can be further improved in the future. Thank you for your service. 😊

I took a two-story room and was very satisfied. More privacy.

The experience was very comfortable. The facilities functioned well.

Friendly staff, strategic location in the South Jakarta area.

I was very satisfied with my stay at this hotel. The facilities provided are very complete and well-maintained. The rooms are clean, comfortable, and have a modern design, making for a more enjoyable rest. The service from the staff is also commendable—friendly, responsive, and always ready to help whenever needed. Check-in and check-out were quick and hassle-free. The hotel's location is also strategic, close to various eateries and a cafe called Sampan Cafe (in the same area as Urbanest Inn House TB Simatupang) and the city's activities center, making it very convenient during your travels. Overall, this hotel offers excellent value for the price. I will definitely consider staying here again in the future. Thank you, Urbanest Inn House TB Simatupang ♥️

Hotel staff is very helpful in difficulties

My suggestion is to buy a new towel, the towel is really smelly and thin and there is dust stuck to the body, typical of an old towel. Then buy new sheets and pillows, the color is really faded and the pillow kapok is already broken irregularly, sleeping is uncomfortable huhu even though the place is nice for a staycation. And for the cleanliness of the pool, please pay attention again, I even asked to clean it first before swimming because there was foam and lots of leaves.

The staff was unfriendly, and they were busy explaining the rules while guests were shouting and chatting in the hallway, even though it was still early in the morning. The room was small, and the only vanity mirror was in the bathroom.

The room is comfortable, but it's a little small, even if you want to pray, the space is cramped, you have to go to the prayer room on the 2nd floor, and at dawn, the elevator is out of order.

The ambiance and rooms are comfortable and clean. There's a pantry with a microwave, water dispenser, and stovetop, but no utensils, not even coffee cups. The minimalist rooms lack basic amenities like tea, coffee, glasses, and a water boiler, and they're limited in size for prayer. There's a prayer room on the second floor. Entry is by self-opening gate, and the breakfast menu is very simple: bananas, tea/coffee, and sandwiches.

The hotel staff is helpful, the atmosphere is comfortable, even though it is close to the main road, it is still comfortable and quiet.

Even though the breakfast is simple, it has Indonesian taste.

good time and hotel review

good for the family, nice and comfortable

The hotel staff was very friendly, and there was a microwave, stove, and refrigerator in the pantry near the pool, so you could cook your own meals. There were three gyms on the rooftop on the third floor. However, breakfast started late at 7.

provided breakfast voucher. breakfast menu only includes vegetable pumpkin and half an egg. can only take one of tea or coffee. no water provided. if you want water you have to buy it again

The hotel staff is very friendly, and there's an elevator, making it easier to get to rooms upstairs. The hotel has a cool atmosphere.

I've only ever ordered a room with breakfast, asked for breakfast to be served earlier but they were very stiff, couldn't do it, couldn't bargain... in the end I didn't get breakfast, other hotels do it even though it's just bread and boiled eggs, the bathroom has lots of brown moss (pool view room), hard mattress

Recommended for a hotel at that price