8.6
Very Good
From 3,769 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.8

Service and Facilites

8.7

People often mention about Amaris Hotel Darmo - Surabaya
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Bedroom (46)
Distance to City Center (45)
Accessibility (42)
Taste (41)
Bathroom (40)
Hotel Area (40)
Ambiance (39)
Variety (38)
Surroundings (35)
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Traveler Reviews Amaris Hotel Darmo - Surabaya

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Customer reviews
L***n
icon-Business
Business
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10.0
/10
Reviewed 6 day(s) ago
Improve service, may you always be successful.
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1 people find it helpful
Feiyanto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Best accommodation for the best price in town.
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F***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Very comfortable and family friendly
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Accommodation's Reply
30 May 2025
Dear Mr./Mrs. F*a, Warm greetings from Amaris Hotel Darmo Surabaya. We would like to thank you for your positive review and perfect score. We are pleased to know that you felt comfortable during your stay and that our hotel provides a family-friendly atmosphere. On behalf of the entire team, we would like to thank you for the recommendations you have given to our readers and prospective guests. We look forward to welcoming you back on your next visit for an equally memorable stay experience. Best regards, Management
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Raihan A.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I stayed at Hotel Santika for 5 nights for a business trip, and I was very satisfied with the service provided. The room was clean, comfortable, and quite spacious. The hotel staff were very friendly and helpful whenever I needed something. The breakfast provided was quite varied and tasty, especially the local menu. The location is also strategic, close to the city center and places to eat. The only downside was that the AC in my room was a bit noisy at night, but it wasn't too disturbing overall. I will definitely come back again if I have the chance.
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Accommodation's Reply
22 Apr 2025
Dear Mr. Raihan A., Warm greetings from Hotel Amaris Darmo Surabaya. Thank you for your time and trust in staying at Amaris Hotel Darmo, and for giving a very positive review. We are very pleased to know that Mr. Raihan is satisfied with our service, the comfort of the room, and the variety of breakfast menus, especially the local menu that we provide. Your review is a great motivation for our entire team to continue to provide the best service, especially for business travelers like you. Regarding the sound problem from the AC at night, we apologize for the inconvenience caused. The feedback that has been submitted will certainly be our priority to continue to improve the quality of our services and products, and of course we will forward the positive input that has been given to the relevant Department. We are looking forward to welcoming Mr. Raihan back again another time. May your trip always be enjoyable and full of success. Best regards, Management
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R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I stayed at Hotel Santika for 3 nights for a business trip, and I was very satisfied with the service provided. The room was clean, comfortable, and quite spacious. The hotel staff were very friendly and helpful whenever I needed something. The breakfast provided was quite varied and tasty, especially the local menu. The location is also strategic, close to the city center and places to eat. The only downside was that the AC in my room was a bit noisy at night, but it wasn't too disturbing overall. I will definitely come back again if I have the chance.
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Accommodation's Reply
23 Apr 2025
Dear Mr./Mrs. R*n, Warm greetings from Hotel Amaris Darmo Surabaya, Thank you for your time and trust in staying at Amaris Hotel Darmo, and for giving a very positive review. We are very pleased to know that Mr./Mrs. R*n is satisfied with our service, the comfort of the room, and the variety of breakfast menus, especially the local menu that we provide. Your review is a great motivation for our entire team to continue to provide the best service, especially for business travelers like you. Regarding the sound problem from the AC at night, we apologize for the inconvenience caused. The feedback that has been submitted will of course be our priority to continue to improve the quality of our services and products, and of course we will forward the positive input that has been given to the relevant Department. We are looking forward to welcoming Mr./Mrs. R*n back again at another time. May your trip always be enjoyable and full of success. Best regards, Management
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indra s.
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
Very good. Comfortable to stay. Recommended.
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Accommodation's Reply
22 Apr 2025
Dear Mr. Indra S., Warmest Greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience of staying with us. We are very happy to know that you felt comfortable and recommended our hotel. Positive reviews like this are the motivation for the entire team to continue providing the best service. We hope to welcome Mr. Indra back to Hotel Amaris Darmo Surabaya in the future. We are ready to assist you if you need further information about Amaris Hotel Darmo. Best regards, Management
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R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
clean friendly hotel feels like home
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Accommodation's Reply
22 Apr 2025
Dear Mr./Mrs. R*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your time and trust in staying at Amaris Hotel Darmo, as well as the positive reviews that you have given. We are very happy to hear that the cleanliness, friendliness of the staff, and the atmosphere of our hotel made you feel at home. This is our commitment to providing a comfortable and memorable stay experience for every guest. Thank you for the recommendations given, we are looking forward to your next visit to Amaris Darmo Surabaya. Best regards, Management
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Candra K. S. H.
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10.0
/10
Reviewed 9 week(s) ago
The restaurant is clean, the lobby area is clean, the service is friendly.
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1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Mr. Candra to. S. H. Warm greetings from Hotel Amaris Darmo Surabaya. Thank you for your time and trust in staying at Amaris Hotel Darmo, and for giving a very positive review. We are very pleased to know that Mr. Candra is satisfied with the cleanliness of the restaurant and lobby area, as well as the friendly service of our staff. Your review is a great motivation for our entire team to continue to provide the best service, Thank you for the recommendation that has been given, we are looking forward to Mr. Candra's return visit to Amaris Hotel Darmo Surabaya. Best regards, Management
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Oki P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
the cleanliness of the room when we first checked in was not satisfactory.. the floor was dirty and there was no bathroom mat.. after being contacted via WA, 10 minutes later the mat was delivered.. on the second day of our stay, we left a note to mop the room when it was cleaned.. and when we returned to the hotel, the room was already clean and satisfying 👍 breakfast was okay, for a budget hotel the choices are quite varied.. for children over 10 years old, a 50% charge is charged, which is 30,000.. there is no hairdryer in the room, there is also no water heater and tea and coffee.. there are only 2 bottles of mineral water and 2 glasses and a dispenser is provided outside the room.. the room is quite spacious.. there is still space for prayer.. parking is quite limited, if the yard is full, you will be directed to park in front of the hotel.. overall, it was not disappointing to stay here...the staff is also responsive to customer complaints.
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Accommodation's Reply
23 Apr 2025
Dear Mr. Oki P., Warm Greetings from Amaris Hotel Darmo Surabaya, Thank you for taking the time to provide a review of your experience during your stay at our hotel. We greatly appreciate your constructive feedback for us. We apologize for the inconvenience that Mr. Oki experienced regarding the cleanliness of the room and the lack of facilities, such as the absence of a room mat at the beginning of check-in and several other facilities. We will immediately conduct an evaluation and improvements so that similar incidents do not happen again. Regarding complaints about parking, we will try to provide a solution so that the parking area can be more adequate in the future. We are also pleased to hear that Mr. Oki was satisfied with the breakfast choices and other hotel facilities. Your feedback means a lot to us to continue to improve the quality of our services. We look forward to welcoming Mr. Oki back to Amaris Hotel Darmo and providing a better stay experience on your next visit. Best regards, Management
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r***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly staff, easy check-in, good food, clean room. Thank you 🫰
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Accommodation's Reply
23 Apr 2025
Dear Mr./Mrs. R*a. Warmest Greetings from Amaris Hotel Darmo Surabaya, Thank you for taking the time to give a very positive review. We are very pleased to know that you are satisfied with the friendliness of our staff, the ease of check-in, the quality of the food, and the cleanliness of the room. Your review is a motivation for the entire team to continue to provide the best service. Once again, thank you for the recommendation, we are looking forward to your next visit to Amaris Hotel Darmo Surabaya. Best Regards, Management
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E***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Very Satisfied with the Service and Breakfast
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Accommodation's Reply
23 Apr 2025
Dear Mr./Mrs. E*i. Warm greetings from Amaris Hotel Darmo Surabaya, We would like to thank you for the positive review that you have given us. We are very pleased to know that our service and the breakfast we serve have given you a pleasant impression during your stay. Hopefully we can welcome you back on your next visit and continue to provide a satisfying stay experience. Best regards, Management
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Amaris is clean compared to Amaris in other cities. Keep it up. Thank you.
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Accommodation's Reply
23 Apr 2025
Dear Mr./Mrs. F*a. Warm greetings from Amaris Hotel Darmo Surabaya, Thank you for your appreciation regarding the cleanliness of our hotel. Your review is a reminder for us of the importance of consistency in maintaining service quality, especially in terms of cleanliness which is our top priority. We greatly appreciate your trust in choosing us as a place to stay. On behalf of the entire team, we would like to thank you for the recommendations that have been given to readers and prospective guests. We hope to welcome you and your family back in the near future for an equally memorable stay experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
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Mardonius B. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The hotel is strategically located in the city center. Fast check-in/check-out process. Friendly staff, full of smiles & sat set. Room cleanliness is quite good. Breakfast menu changes every day.
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Accommodation's Reply
25 Mar 2025
Dear Mr. Mardonius b t. Warm greetings from Hotel Amaris Darmo Surabaya. Thank you for taking the time to provide a review of your visit. Glad to know that you enjoyed your stay at Hotel Amaris Darmo by providing a satisfactory review, The feedback that has been submitted is valuable input for us, and we will make it a priority to continue to improve the quality of service and ensure that the room that has been booked is available. Dear Mr. Mardonius b t., we always look forward to your return to Amaris Hotel Darmo and staying with us again in the future. And can contact us again, if you need further information about Amaris Hotel Darmo Surabaya. Best regards,. Management.
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is friendly and the hotel environment is close to the city center.
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1 people find it helpful
Accommodation's Reply
25 Mar 2025
Dear Mr./Mrs. Y*a. Warm greetings from Hotel Amaris Darmo Surabaya. Thank you for staying at Hotel Amaris Darmo and giving your review. We are very happy that you got comfort and good impression during your stay. We hope that Hotel Amaris Darmo will remain the main choice when Mr./Mrs. Y*a comes to Surabaya and we will ensure better service. Best Regards. Management.
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mr dandi s. a.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Clean room, responsive. And the service staff is good, friendly and fast.
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Accommodation's Reply
25 Mar 2025
Dear Mr. Dandi s a, Thank you for choosing Hotel Amaris Darmo Surabaya as your accommodation of choice and taking the time to provide a review. We are pleased to know that you enjoyed your time during your stay with us. Your rating motivates us to continue to maintain and even improve our facilities and services so that they continue to provide comfort and satisfaction for our guests. It is an honor for us to welcome Mr. Dandi back to stay at Hotel Amaris Darmo on your next visit to Surabaya. Best regards, Management.
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mr dandi s. a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Hotel with convenient location, parking available, clean environment, quiet atmosphere. Standard breakfast from Amaris group.
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Accommodation's Reply
17 Mar 2025
Dear Mr. Dandi s a., thank you for your review of Hotel Amaris Darmo Surabaya in the online review, of course we are very happy to know that you really enjoyed your time during your stay with us by giving a 5 Star review, Once again thank you for your review and hope to welcome Mr. Dandi back to stay with us at Hotel Amaris Darmo on your next visit to Surabaya City. Best regards, Management.
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h***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Comfortable. But not for long because only 6 hours in the hotel
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Accommodation's Reply
17 Mar 2025
Dear Mr./Mrs. H*a. Warm greetings from Hotel Amaris Darmo Surabaya. Thank you for staying at Hotel Amaris Darmo and giving your review. We are very happy that you got comfort and good impression during your stay. We hope that Hotel Amaris Darmo will remain the main choice when Mr./Mrs. H*A comes to Surabaya and we will ensure better service. Best Regards. Management.
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Syafrison
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
Breakfast is not satisfactory, variety and taste are not satisfactory
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Accommodation's Reply
25 Feb 2025
. Dear Mr. Syafrison, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to review your experience while staying with us. The feedback you have provided will certainly be our priority to continue to improve the quality of our services. Your input regarding the variety of breakfast flavors is valuable input for us and we will immediately follow up by forwarding it to the relevant department. Once again, thank you and we look forward to your next visit to Hotel Amaris Darmo Surabaya. Best regards, Management.
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Friendly staff and clean rooms
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Accommodation's Reply
25 Feb 2025
Dear Mr./Mrs. M*a, Warm greetings from Hotel Amaris Darmo Surabaya. Thank you for taking the time to give a review of your experience while staying at our hotel. We are also very happy to hear that you are very satisfied with the service and friendliness of our staff and also the cleanliness of the room facilities that we provide, we will also forward the positive input that has been given to the relevant Department. Dear Mr./Mrs. M*a, we always look forward to welcoming you back to Hotel Amaris Darmo and staying with us again in the future. You can contact us again if you need further information about Hotel Amaris Darmo Surabaya. Best regards, Management.
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Istirom H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Recommended and their staff very helpfully. Nice experience and thank you for double breakfast anyway 🙂
1 people find it helpful
Accommodation's Reply
25 Feb 2025
Dear Ibu Istirom H, Greetings from Hotel Amaris Darmo Surabaya.. Thank you for sharing and considering Hotel Amaris Darmo as your destination for your holiday or Business trip. I’m very happy to read that you had a wonderful time during stay with us. Thank you for praising the quality of some our Breakfast menus at our restaurant . I am glad you could experience them and enjoyed the incredible food quality and our service in each of them and also Thank you for praising of our room quality. On behalf of our team, thank you for your awesome review and for recommending us to our online readers and potential future guests. We look forward to welcoming you again in the near future. Best regards, Management
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