Dear Mr./Mrs. R*n, Warm greetings from Hotel Amaris Darmo Surabaya, Thank you for your time and trust in staying at Amaris Hotel Darmo, and for giving a very positive review. We are very pleased to know that Mr./Mrs. R*n is satisfied with our service, the comfort of the room, and the variety of breakfast menus, especially the local menu that we provide. Your review is a great motivation for our entire team to continue to provide the best service, especially for business travelers like you. Regarding the sound problem from the AC at night, we apologize for the inconvenience caused. The feedback that has been submitted will of course be our priority to continue to improve the quality of our services and products, and of course we will forward the positive input that has been given to the relevant Department. We are looking forward to welcoming Mr./Mrs. R*n back again at another time. May your trip always be enjoyable and full of success. Best regards, Management