8.6
Very Good
From 3,795 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.8

Service and Facilites

8.7

People often mention about Amaris Hotel Darmo - Surabaya
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Staff Friendliness (59)
Distance to City Center (54)
Bedroom (51)
Accessibility (49)
Ambiance (45)
Bathroom (45)
Hotel Area (45)
Taste (45)
Variety (42)
Surroundings (40)
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Traveler Reviews Amaris Hotel Darmo - Surabaya

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40
Customer reviews
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly staff, delicious food, clean and tidy rooms, convenient location, cheap GoFood, just go to Amaris, guys.
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Accommodation's Reply
08 Aug 2025
Dear Mr./Ms. R*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you very much for your time and positive review. We are very happy to know that you are satisfied with the friendliness of our staff, the cleanliness of our rooms, and the quality of our food. We also appreciate your recommendation and the encouragement you shared. We look forward to welcoming you back for another memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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andik s.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
Safe check in and check out. Friendly and punctual staff.
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Accommodation's Reply
08 Aug 2025
Dear Mr. Andik S., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent rating. We are pleased to hear that the check-in and check-out process was safe and smooth, and that our friendly and responsive team made a positive impression on you. We look forward to welcoming you back for another memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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didiksetiawanbinsusadik
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8.5
/10
Reviewed 2 week(s) ago
clean, breakfast is also delicious, close to the mosque
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Accommodation's Reply
29 Jul 2025
Dear Mr. Didik S., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience staying with us. We are very pleased to know that you were satisfied with the cleanliness of the hotel, the breakfast we served, and our location close to the mosque. Your appreciation is a motivation for us to continue improving the quality of service and comfort for all our guests. We look forward to welcoming you again on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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W***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Very comfortable, friendly service and close to the city, the breakfast is complete and delicious.
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. W*i, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience staying with us. We are very pleased to know that you were satisfied with the staff service, the comfort of your room, and the complete and delicious breakfast. Your appreciation for the hotel's strategic location is a great motivation for us to continue improving the quality of our services. We look forward to welcoming you back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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S***n
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10.0
/10
Reviewed 3 week(s) ago
friendly staff will come here again
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. S*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to leave a positive review regarding your stay with us. We are very pleased to know that the friendliness of our staff left a good impression on you. Reviews like this are a great motivation for our entire team to continue to maintain and improve the quality of our services. We look forward to welcoming you back on your next visit and providing you with an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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Ediman M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, suitable for family stay
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Accommodation's Reply
25 Jul 2025
Dear Mr. Ediman M., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review. We are delighted to learn that our hotel's strategic location and the comfort we offer make it a great choice for a family stay. Your review is an encouragement for us to continue providing the best service for our guests' satisfaction. We look forward to welcoming you and your family back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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L***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Overall it was good and the location is near the city.
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. L*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to provide a review. We are pleased to know that you were satisfied with your overall stay, especially with our hotel's strategic location close to the city center. Your review is a motivation for us to continue improving the quality of service and comfort. We look forward to welcoming you back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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A***a
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Staycation
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8.5
/10
Reviewed 4 week(s) ago
Overall, it's worth the price. The service is excellent. It's family-friendly, especially for seniors, as the elevator is directly in front of the reception. The restaurant on the first floor also makes it easy to go out immediately after breakfast.
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. A*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your review of your stay with us. We are very pleased to know that you were satisfied with the staff service, the easy elevator access to your room, and our restaurant facilities that made your activities after breakfast easier. Your appreciation for the comfort of our hotel for your family is a motivation for us to continue improving the quality of our services and facilities. We look forward to welcoming you and your family back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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L***a
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8.5
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the breakfast menu is delicious. Strategic location.
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Accommodation's Reply
06 Jul 2025
Dear Mr./Mrs. L*a*, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for the review and rating that Mr./Mrs. L*a* has given. We are pleased to know that you are satisfied with the friendliness of our staff, the delicious breakfast menu, and the strategic location of the hotel. We hope to welcome you back again on your next visit and provide an equally memorable stay experience. Best regards, Management
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Heri S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
nice place, clean, friendly staff. but unfortunately there is only 1 toothbrush even though we are in 1 room with 2 people
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Accommodation's Reply
06 Jul 2025
Dear Mr. Heri S., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for the positive review that Mr. Heri S. has given. We are very pleased to know that you feel comfortable with the cleanliness of the hotel, the friendliness of the staff, and the overall atmosphere of your stay at our place. Regarding the toothbrush kit, we apologize for the inconvenience caused. As per our standard setup, 1 toothbrush is provided per room. However, if additional is needed, we will be happy to complete it upon request. Our team is ready to assist whenever needed. We look forward to welcoming Mr. Heri S. back on your next visit for an equally memorable stay experience. Best regards, Management
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K***a
icon-Staycation
Staycation
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9.7
/10
Reviewed 7 week(s) ago
Overall it's great, the staff is also friendly, but the parking lot is not spacious enough so the car has to be turned on a little bit to move hehe But the AC also works well and is also cold Hot water also works well The sink also has hot water Overall it's great Still in the city center and close to food, close to the zoo too The breakfast food is also delicious, there's even penyetan in the morning hahaha
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Accommodation's Reply
27 Jun 2025
Dear Mr./Mrs. ke*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review and high marks. We are very pleased to know that our staff service, room comfort, hot water facilities, and breakfast menu can provide a memorable and enjoyable stay experience. We also noted the feedback regarding the limited parking area, and we have conveyed this to the relevant team for future attention. We hope to welcome Mr./Mrs. ke*a back on your next visit for an equally memorable stay experience at Amaris Hotel Darmo Surabaya. Best regards, Management
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N***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is located in the city center, easy to access anywhere.
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Accommodation's Reply
27 Jun 2025
Dear Mr./Mrs. N*h, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review and perfect rating. We are pleased to know that our hotel's strategic location in the city center can provide easy access during your stay in Surabaya. On behalf of the entire team, we would like to thank you for your trust. We hope to welcome you back again on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Best regards, Management
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U***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Comfortable hotel, and quite clean. but the lights need to be fixed because some of them went out. the price is also quite friendly
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Accommodation's Reply
27 Jun 2025
Dear Mr./Mrs. U*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to provide a review of your stay with us. We are pleased to know that the comfort of our rooms and the cleanliness of our hotel have given you a positive impression during your stay, as well as the friendly price. We apologize for the inconvenience related to the room lights going out. We have forwarded this feedback to the relevant team to be followed up immediately so that similar things do not happen again in the future. We hope to welcome you back to Amaris Hotel Darmo Surabaya on your next visit for an equally memorable stay experience. Sincerely, Management
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L***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Improve service, may you always be successful.
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1 people find it helpful
Accommodation's Reply
13 Jun 2025
Dear Mr./Mrs. L*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for the perfect score and support that you have given us. We greatly appreciate your suggestions to continue improving our services, as this is a motivation for the entire team to always strive to provide a better stay experience. On behalf of the entire team, we would like to thank you for the recommendations that you have given to readers and prospective guests. We hope to welcome you back on your next visit for an equally memorable stay experience. Sincerely, Management
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Feiyanto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Best accommodation for the best price in town.
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Accommodation's Reply
12 Jun 2025
Dear Mr. Feiyanto, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your kind words and for recommending us as the best accommodation at the best price in town. We’re delighted to know that our value proposition and service met your expectations. On behalf of our entire team, we appreciate your recommendation to future guests. We look forward to welcoming you back on your next visit for another memorable stay. Best regards, Management
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very comfortable and family friendly
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Accommodation's Reply
30 May 2025
Dear Mr./Mrs. F*a, Warm greetings from Amaris Hotel Darmo Surabaya. We would like to thank you for your positive review and perfect score. We are pleased to know that you felt comfortable during your stay and that our hotel provides a family-friendly atmosphere. On behalf of the entire team, we would like to thank you for the recommendations you have given to our readers and prospective guests. We look forward to welcoming you back on your next visit for an equally memorable stay experience. Best regards, Management
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Raihan A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
I stayed at Hotel Santika for 5 nights for a business trip, and I was very satisfied with the service provided. The room was clean, comfortable, and quite spacious. The hotel staff were very friendly and helpful whenever I needed something. The breakfast provided was quite varied and tasty, especially the local menu. The location is also strategic, close to the city center and places to eat. The only downside was that the AC in my room was a bit noisy at night, but it wasn't too disturbing overall. I will definitely come back again if I have the chance.
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Accommodation's Reply
22 Apr 2025
Dear Mr. Raihan A., Warm greetings from Hotel Amaris Darmo Surabaya. Thank you for your time and trust in staying at Amaris Hotel Darmo, and for giving a very positive review. We are very pleased to know that Mr. Raihan is satisfied with our service, the comfort of the room, and the variety of breakfast menus, especially the local menu that we provide. Your review is a great motivation for our entire team to continue to provide the best service, especially for business travelers like you. Regarding the sound problem from the AC at night, we apologize for the inconvenience caused. The feedback that has been submitted will certainly be our priority to continue to improve the quality of our services and products, and of course we will forward the positive input that has been given to the relevant Department. We are looking forward to welcoming Mr. Raihan back again another time. May your trip always be enjoyable and full of success. Best regards, Management
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R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
I stayed at Hotel Santika for 3 nights for a business trip, and I was very satisfied with the service provided. The room was clean, comfortable, and quite spacious. The hotel staff were very friendly and helpful whenever I needed something. The breakfast provided was quite varied and tasty, especially the local menu. The location is also strategic, close to the city center and places to eat. The only downside was that the AC in my room was a bit noisy at night, but it wasn't too disturbing overall. I will definitely come back again if I have the chance.
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Accommodation's Reply
23 Apr 2025
Dear Mr./Mrs. R*n, Warm greetings from Hotel Amaris Darmo Surabaya, Thank you for your time and trust in staying at Amaris Hotel Darmo, and for giving a very positive review. We are very pleased to know that Mr./Mrs. R*n is satisfied with our service, the comfort of the room, and the variety of breakfast menus, especially the local menu that we provide. Your review is a great motivation for our entire team to continue to provide the best service, especially for business travelers like you. Regarding the sound problem from the AC at night, we apologize for the inconvenience caused. The feedback that has been submitted will of course be our priority to continue to improve the quality of our services and products, and of course we will forward the positive input that has been given to the relevant Department. We are looking forward to welcoming Mr./Mrs. R*n back again at another time. May your trip always be enjoyable and full of success. Best regards, Management
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indra s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Very good. Comfortable to stay. Recommended.
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Accommodation's Reply
22 Apr 2025
Dear Mr. Indra S., Warmest Greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience of staying with us. We are very happy to know that you felt comfortable and recommended our hotel. Positive reviews like this are the motivation for the entire team to continue providing the best service. We hope to welcome Mr. Indra back to Hotel Amaris Darmo Surabaya in the future. We are ready to assist you if you need further information about Amaris Hotel Darmo. Best regards, Management
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R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
clean friendly hotel feels like home
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Accommodation's Reply
22 Apr 2025
Dear Mr./Mrs. R*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your time and trust in staying at Amaris Hotel Darmo, as well as the positive reviews that you have given. We are very happy to hear that the cleanliness, friendliness of the staff, and the atmosphere of our hotel made you feel at home. This is our commitment to providing a comfortable and memorable stay experience for every guest. Thank you for the recommendations given, we are looking forward to your next visit to Amaris Darmo Surabaya. Best regards, Management
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Number of reviews per page
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