8.6
Very Good
From 3,826 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.8

Service and Facilites

8.7

People often mention about Amaris Hotel Darmo - Surabaya
All
Staff Friendliness (67)
Distance to City Center (59)
Bedroom (57)
Accessibility (55)
Ambiance (50)
Bathroom (50)
Hotel Area (50)
Taste (50)
Variety (47)
Surroundings (44)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Amaris Hotel Darmo - Surabaya

Number of reviews per page
20
40
Customer reviews
T***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
The hotel room was clean and comfortable. The bathroom was also spotless. The hotel staff was friendly and willing to assist guests with their needs.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. T*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review and high marks. We are pleased to know that the cleanliness of our rooms, the comfort of our facilities, and the friendliness of our staff made a good impression during your stay. This feedback motivates our team to continue to maintain our service standards so that every guest's visit is always memorable. We look forward to welcoming you back again in the future for an equally memorable stay. Sincerely, Management
Translated by Google Icon
See original
Rosy K. M.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The cleanliness is very good, comfortable and close to everywhere… The hotel staff is also very helpful… Highly recommended for those in Surabaya and will stay at Amaris again🥰
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Sep 2025
Dear Ms. Rosy, Warmest greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review and high marks. We are delighted to learn that our cleanliness, comfort, strategic location, and staff service have provided a pleasant stay for you. Your review and recommendation are valuable encouragement for our team to continue maintaining the quality of our services. We look forward to welcoming you back to Amaris Hotel Darmo Surabaya for an equally memorable stay. Sincerely, Management
Translated by Google Icon
See original
J***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly, good service, close to the city, close to places to eat, close to shopping, close to places of worship.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Sep 2025
Dear Mr./Ms. J*i, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent rating. We are delighted to hear that our friendly service, strategic location close to the city center, restaurants, shopping centers, and places of worship have provided a comfortable stay for you. Your positive review motivates us to continue improving our services to ensure every guest feels comfortable and memorable. We look forward to welcoming you back in the future for an equally enjoyable stay. Sincerely, Management
Translated by Google Icon
See original
Profile Picture
Deni A. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good hotel for vacation and business in Surabaya
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Dear Mr. Deni A. P., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent review and rating. We are delighted to learn that our hotel is a great choice for both business and leisure in Surabaya. Your appreciation is a source of encouragement for us to continue maintaining the quality of our service. We look forward to welcoming you back on your next visit with an equally memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
A***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The sheets were stained and not very clean. The toilet was safe, with a bidet, but only one toiletry item was available. The room wasn't soundproof, but it was comfortable enough for a stay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Sep 2025
Dear Mr./Ms. A*l, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience and provide a positive review. We are pleased to know that overall you felt quite comfortable during your stay with us. We also apologize for any inconvenience related to the cleanliness of the bed linen, the availability of amenities, and the soundproofing of the room. This feedback is very important for us as evaluation material to improve the quality of our services in the future. We hope to welcome you back on your next visit for a better and equally memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
Profile Picture
ika p. t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very friendly staff, the food is also delicious
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Sep 2025
Dear Ms. Ika P. T., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent review and rating. We are delighted to hear that the friendliness of our staff and the cuisine we provide have left a positive impression during your stay. Ms. Ika's appreciation is an encouragement for us to continue improving the quality of our service and comfort. We look forward to welcoming you back on your next visit for an equally memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
R***d
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Always provides warm welcoming. They are always helpful and responsive.
Find this review helpful?
Accommodation's Reply
13 Sep 2025
Dear Mr. R***d, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your wonderful review and excellent rating. We are delighted to know that you experienced our warm welcome and found our staff to be helpful and responsive. Your positive feedback truly means a lot to us. We look forward to welcoming you again on your next visit for another memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
S***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
I had to go to SBY on a whim, and a hotel search found this one. Surprisingly, the room wasn't very large, but it was comfortable enough. Breakfast was included.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Dear Mr./Ms. S*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for sharing your experience and giving us a very good rating. We are pleased to know that although the room is not very large, the comfort and facilities including breakfast still left a positive impression on you. Your review and appreciation are valuable motivation for us to continue to maintain and improve the quality of service. We look forward to welcoming you back on your next visit for an equally memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a great stay at Amaris Darmi.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Dear Mr./Ms. E*i, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent review and rating. We are delighted to learn that you had a pleasant stay at Amaris Hotel Darmo Surabaya. This positive review and recommendation serve as valuable motivation for us to continue maintaining and improving the quality of our service. We look forward to welcoming you back on your next visit for an equally memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The staff are friendly, the rooms are clean, check-in is fast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Mrs. Y*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience and for your excellent review. We are pleased to know that the staff's friendliness, the cleanliness of the room, and the fast check-in process left a positive impression on you. Your feedback and appreciation are valuable evaluation materials so that we can continue to maintain and improve the quality of our services in the future. We look forward to welcoming you back on your next visit with an equally memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
L***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The staff is friendly, the hotel is quite clean, the room AC is not cold enough, the breakfast is delicious and quite varied.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Mr. L*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience and for your positive review. We are pleased to know that the friendliness of the staff, the cleanliness of the hotel, and the quality of the breakfast left a positive impression on you. We also noted your feedback regarding the comfort of the air conditioning in your room. This is valuable information for our evaluation so that we can improve the quality of our facilities and services in the future. We look forward to welcoming you back on your next visit and providing you with a more memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
Suryadi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I was very satisfied with the hotel's service and facilities. I'll definitely stay here again next time.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Mr. Suryadi, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent review and rating. We are delighted to learn that you were satisfied with our hotel's services and facilities. Your positive feedback and recommendations motivate us to continuously maintain and improve the quality of our services. We look forward to welcoming you back on your next visit for an equally memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
Ester S. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Stay for 4 nights, quite good breakfast, and the bed was comfortable.
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Ms. Ester S. M., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience and for giving us a very good rating. We are delighted to know that you enjoyed the breakfast and found the bed comfortable during your stay. Your appreciation and feedback are truly valuable for us to continue maintaining and improving our service quality. We look forward to welcoming you back on your next visit for another memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly staff, delicious food, clean and tidy rooms, convenient location, cheap GoFood, just go to Amaris, guys.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Aug 2025
Dear Mr./Ms. R*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you very much for your time and positive review. We are very happy to know that you are satisfied with the friendliness of our staff, the cleanliness of our rooms, and the quality of our food. We also appreciate your recommendation and the encouragement you shared. We look forward to welcoming you back for another memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
andik s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Safe check in and check out. Friendly and punctual staff.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Aug 2025
Dear Mr. Andik S., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent rating. We are pleased to hear that the check-in and check-out process was safe and smooth, and that our friendly and responsive team made a positive impression on you. We look forward to welcoming you back for another memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
Profile Picture
didiksetiawanbinsusadik
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
clean, breakfast is also delicious, close to the mosque
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2025
Dear Mr. Didik S., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience staying with us. We are very pleased to know that you were satisfied with the cleanliness of the hotel, the breakfast we served, and our location close to the mosque. Your appreciation is a motivation for us to continue improving the quality of service and comfort for all our guests. We look forward to welcoming you again on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very comfortable, friendly service and close to the city, the breakfast is complete and delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. W*i, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience staying with us. We are very pleased to know that you were satisfied with the staff service, the comfort of your room, and the complete and delicious breakfast. Your appreciation for the hotel's strategic location is a great motivation for us to continue improving the quality of our services. We look forward to welcoming you back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
friendly staff will come here again
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. S*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to leave a positive review regarding your stay with us. We are very pleased to know that the friendliness of our staff left a good impression on you. Reviews like this are a great motivation for our entire team to continue to maintain and improve the quality of our services. We look forward to welcoming you back on your next visit and providing you with an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
Ediman M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Strategic location, suitable for family stay
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Jul 2025
Dear Mr. Ediman M., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review. We are delighted to learn that our hotel's strategic location and the comfort we offer make it a great choice for a family stay. Your review is an encouragement for us to continue providing the best service for our guests' satisfaction. We look forward to welcoming you and your family back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
L***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Overall it was good and the location is near the city.
Find this review helpful?
Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. L*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to provide a review. We are pleased to know that you were satisfied with your overall stay, especially with our hotel's strategic location close to the city center. Your review is a motivation for us to continue improving the quality of service and comfort. We look forward to welcoming you back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
Translated by Google Icon
See original
Number of reviews per page
20
40